Kaia at The Ned

4.3
589 reviews
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£25 and under
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Pan-Asian
Top tags:
  • Good for a Date
  • Bar Seating
  • Fit for Foodies
Kaia is an Asian-Pacific-inspired restaurant specialising in healthy food. From poke bowls (raw fish salads served with pickles and sauces) to chicken teriyaki skewers from the robata grill and miso black cod, the menu is available to eat in or take away.
Dining Style
Casual Dining
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Cuisines
Pan-Asian
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Hours of Operation
Daily: 11:00 - 23:00
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Phone number
020 3828 2000
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Business Casual
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Area
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Public Transit
Bank Underground Station (Central Line)
Additional
Beer, Cocktails, Counter Seating, Non-Smoking, Wine

Special Offers

Kaia Afternoon Tea: £30

Escape to Japan with this authentic Japanese Afternoon Tea at Kaia, The Ned’s Asian-Pacific-inspired restaurant. Expect steam buns with kumquat compote, temari sushi and sesame caramel choux, served on a special bamboo structure that was created especially for The Ned. The set menu starts from £30 and there are vegetarian and vegan options available on request.

Terms and Conditions: Maximum of 5 diners. Includes Tax, excludes service.

Valid For: 1 - 5 people

Starts: 27 July 2018

Ends: 26 November 2018

Availability: Sat 14:00-17:00

What 589 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
3.9
service
4.3
ambience
3.8
value
Noise · Moderate
86% of people would recommend it to a friend
5
4
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DH
London
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

3rd time in that restaurant, never disappoints, love it

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DS
London
2 reviews
Dined 5 days ago
Overall 3food 4service 3ambience 3

Lovely lunch menu-something for everyone. Not bad value considering the location.

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D
London
15 reviews
Dined 6 days ago
Overall 4food 4service 2ambience 3

The sharing concept works well with Asian dishes, all of which were good and some very good (e.g. the black cod gyoza). The wine list is long enough and not overly pricey. And, of course, The Ned is jam-packed of an evening. Service was friendly but a little patchy. Overall, a good place for food with friends and reasonable value for the middle of London. Just don't go if you are looking for a quiet night out and don't like crowds of people!

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SR
Toronto
5 reviews
Dined 7 days ago
Overall 5food 5service 4ambience 5

Amazing food and atmosphere!

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P
London
7 reviews
Dined 7 days ago
Overall 4food 4service 4ambience 4

Some of the food was lovely in particular the black cod gyoza but the sushi was very average

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m
London
8 reviews
Dined on 10 November 2018
Overall 5food 5service 5ambience 5

superb atmosphere really lovely waiter who suggested some of the food which was excellent
really enjoyed the evening

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MG
London
7 reviews
Dined on 10 November 2018
Overall 4food 4service 3ambience 4

Had afternoon tea - food was lovely and the atmosphere was great; went on s Saturday so there was live music being played in Millie's restaurant next to Kaia but the music level was perfect as could still chat with friends! Definitely recommend going!

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AV
London
1 review
Dined on 9 November 2018
Overall 5food 5service 5ambience 5

The whole restaurant hall is huge! And has very cool athmosphere. Whits a jazz band in the middle of de room... not quiet but not booring:-)

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a
London
21 reviews
Dined on 7 November 2018
Overall 5food 5service 5ambience 5

Love their salmon poke bowls! Service is super attentive and it's a good spot for an informal business luncu.

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GT
Hertfordshire
5 reviews
Dined on 5 November 2018
Overall 5food 5service 5ambience 5

Great food and service in an amazing space.
Always busy and great place for all occasions except I would say it’s a bit too noisy for a romantic meal.

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OT
London
1 review
Dined on 4 November 2018
Overall 2food 1service 1ambience 3

The service was poor and menu choice limited, but the band and dancing were great

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C
London
14 reviews
Dined on 3 November 2018
Overall 5food 5service 5ambience 5

Kaia is a great restaurant for Japanese and Hawaiian style dishes. We had the poke which was outstanding plus several different sushi rolls. All of the food was fresh and flavourful.

The restaurant is located as an open area next to the Ned Hotel reception desk. There is also a couple of bars further down in the lobby as well as a small stage which when we were there had a jazz band playing. It’s a cool atmosphere but a bit noisy.

We enjoyed our meal and the service was very good. We would go back.

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M
London
7 reviews
Dined on 2 November 2018
Overall 3food 3service 2ambience 4

Service was appalling, very slow and very rude staff. Food was average, but nothing special and quite expensive.

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M
London
2 reviews
Dined on 2 November 2018
Overall 4food 4service 5ambience 4

I only had a small bite to eat with an associate, but the service was excellent. Good recommendations and chat from the 2 waiters. Will go back for another crack at the chefs selection!

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OT
London
1 review
Dined on 31 October 2018
Overall 3food 3service 3ambience 3

The food was just ok but felt expensive for what we ate. And the staff were nice but not very experienced. Considering the location, I wasn’t very impressed and won’t be going back.

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JS
London
5 reviews
Dined on 31 October 2018
Overall 4food 5service 4ambience 5

Great food, staff were really friendly but it were pretty busy. Definitely going again

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MJ
London
1 review
Dined on 29 October 2018
Overall 5food 4service 4ambience 5

Amazing place and such a great ambiance! Service is excellent as well and the food is great very, very tasty.

Would recommend to anyone a must go!

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AC
London
1 review
Dined on 27 October 2018
Overall 5food 5service 5ambience 5

Birthday dinner was amazing must try the beef tataki . And the black cod! Wow

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KB
New York Area
1 review
Dined on 26 October 2018
Overall 5food 5service 5ambience 5

Excellent food and atmosphere as ever. Highly recommend

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B
1 review
Dined on 22 October 2018
Overall 3food 5service 1ambience 2

The food was amazing but it took about 25 minutes to get offered a drink. I had to ask 2 different very unfriendly waiters if we could order, both ignored me.
Finally, a 3rd lovely waitress who was friendly came to serve us and take our order. It's definitely NOT somewhere for a romantic date as it is extremely loud there and it can be very awkward depending on who is sat next to you.
I've been twice now, both times service was appalling. The table next to us felt the same.
Food is so good though.

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BB
1 review
Dined on 21 October 2018
Overall 5food 5service 5ambience 4

Fresh sushi and sashimi . Fun high energy seating. It’s noisy, not good for big group conversations. 1:1 works. But energy is good and lots of people around to watch

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D
London
1 review
Dined on 20 October 2018
Overall 2food 5service 1ambience 2

Overall experience horrible. Terrible service. Massive disappointment. The place is super noisy. We were sat squeezed between other people having their dinner (I don't think there were details about the tables when I booked it on OpenTable). The waiter forgot one of the orders and then brought twice a starter we ordered only once. Then when we asked for the missing salmon and a plate arrived much later (+30 min since we ordered it the first time) and it arrived with ginger (even if they initially asked for food allergies and we said ginger - who knows why they wanted to know...) so we had to sent back the plate. Because all the waiting and the waiters/kitchen were not organised at all we decided to leave and finish our dinner somewhere else. When we asked for the bill we had to send it back twice!! every time they were charging us for things we didn't have. Imagine how stressful was even just wanting to leave this place. The last time the Manager brought the bill and it was correct, he apologised because of the disaster they did and the horrible experience they offered. I appreciated that. However that didn't change anything. The terrible experience was over.

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LB
London
1 review
Dined on 20 October 2018
Overall 5food 5service 5ambience 5

Kaia is a little way off from the main hall of The Ned and is a nice quiet spot for an intimate dinner. Food was excellent and staff were happy to recommend dishes or drinks. The paired dessert and sake options were delicious (I would have happily tried them all but there is always next time).

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N
1 review
Dined on 19 October 2018
Overall 5food 5service 2ambience 5

Fabulous setting in the old bank ...I would travel anywhere for their amazing Poke Bowls!

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A
1 review
Dined on 18 October 2018
Overall 2food 4service 2ambience 2

Firstly the food was very good and we had a nice evening for my sisters birthday.

However, when I noted it was a special occasion I would have expected a better table. Our table location was right in the back corner and when I had booked in advance was not impressed. Right by the bar and the back of the kitchen. It was very noisy and hot! Considering we were right by the bar we had to ask on a number of occasions for drinks to be topped up.

Our waitress was friendly and polite however the menu was not explained and I felt like guidance would have improved our decision and would have ordered more food!

Atmosphere in general was good and we continued to have drinks later on.

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LB
London
46 reviews
Dined on 18 October 2018
Overall 5food 5service 5ambience 5

Great evening out with friends

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MB
London
1 review
Dined on 16 October 2018
Overall 1food 2service 1ambience 3

Really poor service. Zero waiter attentiveness. Waited over 20 minutes just for our first drink. No-one seemed to want to take our food order. The starter arrived at the same time as the main. Food was OK, far from great. Only positive apart from my excellent and forgiving company was the impressive building, but you'd eat as well at Wagamama, at a quarter of the price and with much better service.
AVOID

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HK
London
2 reviews
Dined on 15 October 2018
Overall 5food 4service 3ambience 4

The food was really exceptional, as was the ambience. The service could have been a little better, given that we had gone for lunch, and it was not very busy. Overall, a very nice experience.

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PC
London
1 review
Dined on 13 October 2018
Overall 3food 4service 1ambience 2

We were disappointed by Kaia, terrible and unattentive service, forgotten dishes, run out of dessert at 9pm on a Saturday. Super noisy. Raw ingredients were delicious e.g. wagyu beef and otoro tuna. We asked to talk with the manager about the service and waitress came back saying they would take off gratuity and that was pretty much it. Level of service is too poor for the location. Quite sad as it has potential.

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M
1 review
Dined on 13 October 2018
Overall 2food 4service 2ambience 4

I have dined here three times but my problem is that diners are forced to sit facing each other on bar stools which makes it difficult to have a conversation, we requested to sit next to each other and were offered a spot at the back by the kitchen, after this we were completely ignored and had to keep getting up to find a waiter to order drinks/ pay the bill. Terrible service, will not be dining here again, which is a shame as the food is good

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D
London
15 reviews
Dined on 13 October 2018
Overall 4food 5service 4ambience 4

Food was excellent and reasonable value in an interesting venue. Multiple open planned bars and restaurants in a large hotel lobby atrium with live music. Will go back for sure.

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G
1 review
Dined on 13 October 2018
Overall 3food 2service 3ambience 4

My boyfriend and I went for afternoon tea. Matcha buns were a bit dry, cakes were ok but nothing special. At 30 pounds it wasn't worth it.

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NK
London
1 review
Dined on 12 October 2018
Overall 4food 5service 3ambience 5

Always enjoy the food...the sushi and poke bowl is very tasty and fresh.

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OT
London
2 reviews
Dined on 12 October 2018
Overall 4food 4service 4ambience 5

The beef tataki was honestly the best thing on the menu, the meat MELTED in your mouth like butter!!

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FS
East Sussex
1 review
Dined on 12 October 2018
Overall 3food 3service 2ambience 5

Good food, but a little overpriced. Felt the service was confused and a little rushed

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n
London
18 reviews
Dined on 12 October 2018
Overall 3food 4service 3ambience 5

Had a relaxed and healthy Friday lunch. Lots of vegetarian options which was good. Service was friendly but a little bit inattentive as it was busy.

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BD
London
1 review
Dined on 11 October 2018
Overall 1food 1service 2ambience 3

We booked a table in advanced and got it in 30 mins delay.
Food was less than average:(

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F
London
1 review
Dined on 11 October 2018
Overall 4food 3service 4ambience 4

Went on a Thursday evening. Overall the Ned is very loud but this was a great spot where we could still hear the band but could also hear eachother speak! Would revisit.

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OT
London
1 review
Dined on 10 October 2018
Overall 4food 5service 5ambience 5

First time dining at Kaia and I'll tell you what, it has definitely won me over. It definitely gives sushi samba a run for its money. Will definitely... And already have recommended.

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JB
London
2 reviews
Dined on 8 October 2018
Overall 5food 5service 5ambience 5

The food was beautifully presented and top notch quality. Good drinks options, excellent cocktails and good wine list selection.Excellent service. We all had such a wonderful time.

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