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Haidilao Piccadilly Circus, London,

Haidilao Piccadilly Circus

4.8
4.8
123 Reviews
£26 to £40
Chinese
Our first ever Haidilao in Europe and the first spot is in London! Ground floor: Waiting area with free fruits and snacks, free manicure and a variety of game boards to play. Enough to kill time while you wait for the main event downstairs to enjoy your meal.

If you need to book a table for more than 4 people, please contact the resturant. The reservation table will only be kept for 15 minutes, otherwise your reservation will be cancelled automatically.

Make a booking

2 people

19:00


Booked 7 times today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Chinese

  • Hours of Operation

    Mon–Wed 12:00–21:30 Thu–Sun 12:00–22:30

  • Phone number

    020 8150 0616

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

What 123 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.7Food
  • 4.8Service
  • 4.6Ambience
  • 4.4Value

NoiseEnergetic

Loved For

  • West End London

    Group Bookings

  • West End London

    Chinese

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  1. OT

    OpenTable Diner

    Essex

    1 review

    5.0

    1 review

    Dined on 25 June 2022

    overall5food5service5ambience5
    The food was beyond incredible, I don't think I've ever had food this good before in my life! The staff were very attentive and helpful as well! Will definitely be coming back here and it was worth every penny!

    Haidilao Piccadilly CircusResponded 3 days agoThanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  2. E

    Emilia

    London

    1 review

    5.0

    1 review

    Dined on 17 June 2022

    overall5food5service5ambience5
    Loved it, very nice experience and the food was delicious. Loved the ambiance.

    Haidilao Piccadilly CircusResponded on 22 June 2022We are glad to hear that you enjoyed our food selection. We will insist on choosing the best quality products. Looking forward to your visit again.

  3. HW

    HenryW

    London

    1 review

    5.0

    1 review

    Dined on 1 May 2022

    overall5food5service5ambience5
    Nice experience! Food, drinks, and the service were amazing. Highly recommend!

    Haidilao Piccadilly CircusResponded on 4 May 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  4. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 19 April 2022

    overall5food4service5ambience5
    Very good services and food

    Haidilao Piccadilly CircusResponded on 20 April 2022Thanks for the awesome review ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  5. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 14 April 2022

    overall1food2service1ambience3
    Service has gone downhill as well as the staff. Wasn’t offered the usual, no hair band, no bag to put our jackets into. No WATER jug and didn’t offer us water at ANY time of our meal. Was given a plate with the after mint candy and toothpicks in the MIDDLE of our meal. Maybe the girl was new or lack of staff but service has really gone downhill. The food was not presented nicely and the meat usually comes in rolls, ours this time was flat and squashed.. The same with the previous time I went with my sister thinking it was just a bad day. Last time they added the free water into the hot pot soup base, which usually in the o2 branch they would add the soup base you’ve ordered. Sadly won’t be returning to the Piccadilly branch as they’re so accustomed to being busy, will eventually lose the hype and customers will notice the change. If you’re planning to experience haidilao first time I’d suggest going to the o2 branch otherwise it’ll be your first and last visit.

    Haidilao Piccadilly CircusResponded on 18 April 2022Hi, Thanks so much for choosing Haidilao. We are sorry to hear that our service didn’t live up to your standards or our standards. We take your experience to heart and if you’re open to discussing this further, please email us to ld1d@haidilao.con and ask to speak with our General Manager to see if we can make it up to your experience. We’d greatly appreciate the opportunity to make things right and work towards earning back your business.

  6. S

    Sao707

    1 review

    4.0

    1 review

    Dined on 29 March 2022

    overall4food4service4ambience4
    The hot pot was outstanding, and the service good. One thing that for me was a little disappointing was the sauce corner, which was very messy as the condiments got mixed up with other ingredients, and as not everyone was wearing a mask, it seemed a little unhygenic out in the open without any cover. It would have also been great if there was more variety to the salad and desserts.

    Haidilao Piccadilly CircusResponded on 4 April 2022Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

  7. LV

    LienV

    London

    1 review

    1.0

    1 review

    Dined on 21 March 2022

    overall1food2service3ambience2
    Food s just average but expensive, staffs trained well so they are friendly. This brand is way too overrated

    Haidilao Piccadilly CircusResponded on 25 March 2022-Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

  8. GF

    GalF

    London

    1 review

    5.0

    1 review

    Dined on 15 March 2022

    overall5food4service5ambience5
    the service was amazig and it was a really good expiriance i would defntly fo back

    Haidilao Piccadilly CircusResponded on 25 March 2022Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

  9. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 11 March 2022

    overall5food5service5ambience5
    amazing service!! food was good too

    Haidilao Piccadilly CircusResponded on 25 March 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

  10. TK

    TanveerK

    1 review

    5.0

    1 review

    Dined on 27 January 2022

    overall5food5service5ambience5
    Great restaurant great food great value. Service was amazing staff are really nice and helpful very quick food came in almost 2 minutes would definitely recommend
  11. R

    Ruth

    1 review

    5.0

    1 review

    Dined on 27 December 2021

    overall5food5service5ambience5
    good dining experience. Surely, will get back again.
  12. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 4 December 2021

    overall5food5service5ambience4
    Service is always excellent!
  13. c

    camfoodie

    Cambridge

    4 reviews

    5.0

    4 reviews

    Dined on 9 November 2021

    overall5food5service5ambience4
    Great spot for hotpot. So many options and service is excellent. Have to book in advance as very popular! Definitely recommend :)
  14. E

    Ella

    London

    2 reviews

    5.0

    2 reviews

    Dined on 6 November 2021

    overall5food5service5ambience4
    IT was my first time at Hai Di Lao and I didn't know what to expect but I did enjoy it. You have to prepare to spend money here because there are many different components to a hot pot.
  15. AV

    AnnaVal

    1 review

    5.0

    1 review

    Dined on 4 November 2021

    overall5food5service5ambience5
    Awesome place to go for a birthday - definitely recommend!
  16. DW

    DavidW

    London

    1 review

    4.0

    1 review

    Dined on 31 October 2021

    overall4food4service2ambience3
    just like being in china! prices quite high but it is London central. Service was a bit hit and miss, they forgot some of our items and after a couple of reminders, arrived at the time when we were nearly finished!!!
  17. CA

    CatherineA

    London

    1 review

    5.0

    1 review

    Dined on 28 October 2021

    overall5food5service5ambience4
    Lovely service. Fresh ingredients and tasty broth. The seasoning cost per person is overpriced. Could have been part of the service. Overall, a fabulous experience.
  18. F

    Foodhunter

    1 review

    3.0

    1 review

    Dined on 15 October 2021

    overall3food4service2ambience3
    Well maybe too many people at that time, the service is bad in total, at least not what I expected. hotpot always good. not gonna go there again unless they give a better service, at least a little bit bad than in China.
  19. E

    Eater

    London

    2 reviews

    5.0

    2 reviews

    Dined on 8 October 2021

    overall5food4service5ambience4
    The service is very well as we had eaten in china, especially the noodle. The food is high value.
  20. GG

    GraceG

    London

    1 review

    5.0

    1 review

    Dined on 5 October 2021

    overall5food5service5ambience5
    Must try, excellent food and service, will go back.
  21. OT

    OpenTable Diner

    Exclusive

    1 review

    5.0

    1 review

    Dined on 28 September 2021

    overall5food5service5ambience4
    The food continues the authentic style of Chinese hot pot as always. The excellent service is also inherited from China Haidilao.
  22. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 26 September 2021

    overall5food5service5ambience5
    Bday celebration
  23. VC

    ValentinaC

    1 review

    5.0

    1 review

    Dined on 25 September 2021

    overall5food5service5ambience5
    This place was AMAZING! The food was so tasty and so cool that it was interactive. The waiter we had was just the best, he brought us lots of plates that he recommended, from the free food bar, that complimented the food we ordered. They sang happy birthday to my partner and brought him a fruit platter for free. Honestly it was the best dining experience I’ve ever had. Would 1000% recommend to anyone 🙌🏽
  24. F

    Foodie

    London

    1 review

    5.0

    1 review

    Dined on 25 September 2021

    overall5food5service5ambience5
    Finally visited this place, very happy we went! Service was good and food was good!
  25. V

    Veggiesdiner

    1 review

    3.0

    1 review

    Dined on 22 September 2021

    overall3food4service2ambience2
    Great selection of food. Amazing sauce section. They have 3-4 people serving one table which ends up asking the same question. I found the service too attentive and would prefer having some space.
  26. P

    Phoebe

    London

    1 review

    5.0

    1 review

    Dined on 18 September 2021

    overall5food5service5ambience4
    Awesome place with awesome food! They thought of everything.
  27. MC

    MarcelitaC

    1 review

    5.0

    1 review

    Dined on 14 September 2021

    overall5food5service5ambience5
    We enjoyed it very much! Your staff name Danny is very polite and friendly. He made us really at home and happy. The food is great! And the toilet is spectacular with toothpaste and mouth gargle& hot toilet seat is really amazing. Will always comes back there and refer to my friends from Wales . Thanks Danny and the rest of the staff in haidilao who made my birthday last 14th of September really memorable. Thanks so much xxxx
  28. D

    Dini

    Newcastle

    1 review

    5.0

    1 review

    Dined on 12 September 2021

    overall5food4service5ambience4
    Really good service and food. Definitely recommend that place and do remember to make a booking
  29. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 12 September 2021

    overall5food5service5ambience5
    Always happy to spend time there. Good Quality of food and excellence in services!
  30. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 1 September 2021

    overall1food3service1ambience2
    Very rude staff never go back again. I would rather going back to the O2 one. At least I don't have to serve the server.
  31. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 26 August 2021

    overall5food5service5ambience5
    Great food great service and reasonable price! Definitely recommend
  32. CT

    CTUK

    London

    10 reviews

    5.0

    10 reviews

    Dined on 24 August 2021

    overall5food5service5ambience5
    Best place to experience the authentic hotpot !
  33. CM

    CatherineM

    Edinburgh

    1 review

    5.0

    1 review

    Dined on 23 August 2021

    overall5food5service5ambience5
    Amazing, best service I’ve ever had! Wonderful experience
  34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 23 August 2021

    overall5food5service5ambience5
    Best service restaurant in UK for me. Love the food and service mind.
  35. OT

    OpenTable Diner

    Cambridge

    1 review

    5.0

    1 review

    Dined on 8 August 2021

    overall5food5service5ambience5
    Fantastic food, fantastic experience, fantastic service.
  36. OT

    OpenTable Diner

    London

    3 reviews

    5.0

    3 reviews

    Dined on 8 August 2021

    overall5food5service5ambience5
    Great food, service and experience! Would love to go again.
  37. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on 17 July 2021

    overall5food4service5ambience4
    Waitress Aliena was incredibly kind and made our experience truly unique
  38. OT

    OpenTable Diner

    Surrey

    2 reviews

    5.0

    2 reviews

    Dined on 16 July 2021

    overall5food5service5ambience5
    The staff were really friendly and they prepared a special birthday surprise which was also very lovely.
  39. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 13 July 2021

    overall5food5service5ambience5
    Excellent service and good range of food choices. They helped us store our cake and luggage too. Highly recommend.
  40. OT

    OpenTable Diner

    London

    3 reviews

    5.0

    3 reviews

    Dined on 4 July 2021

    overall5food5service5ambience5
    The food was sooo good! While we were waiting for our table we got some infused water and some delicious Asian crisps for free. There are many more small details but I don’t wanna ruin the surprise 😉

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Haidilao Piccadilly Circus does offer delivery in partnership with Deliveroo. Haidilao Piccadilly Circus also offers takeout which you can order by calling the restaurant at 020 8150 0616.

Haidilao Piccadilly Circus is rated 4.8 stars by 123 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 7 times today
Google Map for Haidilao Piccadilly Circus

Unit 4/5 Trocadero Centre London, W1D 7DH

Additional information

  • Area

    Piccadilly

  • Hours of Operation

    Mon–Wed 12:00–21:30 Thu–Sun 12:00–22:30

  • Cuisines

    Chinese

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    None

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Cafe, Delivery, Non-Smoking, Private Room, Takeaway, Wheelchair Access, Wine

  • Phone number

    020 8150 0616

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