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Carluccio's - Kingston Bentalls, London,

Carluccio's - Kingston Bentalls

3.8
3.8
59 Reviews
£25 and under
Italian
Welcome to Carluccio’s Italian restaurant located on the 1st floor of the Bentall’s Department Store in Kingston.

Close to Seven Kings Car Park, Our location near Kingston train station is a bustling shopping district making Carluccio’s a great place to stop for a bite to eat and to escape the crowds.

We’re open for breakfast, lunch and dinner Monday to Sunday, offering a broad range of classic Italian food. On top of that, our menu also caters for vegetarians/vegans and those who are following a gluten free diet. Therefore you should book a table at London, Bentalls today!

Make a booking

2 people

22:00


Booked 1 time today

Order delivery or takeout

Other options

  • Order online
  • Logo image for Just Eat

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Italian

  • Hours of Operation

    Mon–Wed, Fri 09:30–18:00 Thu 09:30–20:00 Sat 09:00–18:00 Sun 10:30–17:00

  • Phone number

    020 8549 5807

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Area

    Kingston upon Thames

  • Cross Street

    Restaurant Located on Level 1 of Bentall's shopping centre Kinston

  • Parking Details

    Public Lot

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Takeaway, Vegan, Weekend Brunch, Wheelchair Access, Wine

What 59 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 3.8Food
  • 3.8Service
  • 3.6Ambience
  • 3.6Value

NoiseModerate

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Filters

  1. JJ

    JenJ

    London

    2 reviews

    5.0

    2 reviews

    Dined on 27 July 2022

    overall5food5service5ambience4
    So pleased to find this branch remains open for business. Carluccios used to be a 'go to' restaurant in any town ir city - less easy now unfortunately.
  2. KT

    KT88

    London

    1 review

    3.0

    1 review

    Dined on 15 July 2022

    overall3food2service4ambience2
    Delicious fresh main. Sadly cannoli were unpleasant. No crispness to the bite. Over chilled perhaps. Very disappointing.
  3. KP

    KarenP

    1 review

    2.0

    1 review

    Dined on 11 July 2022

    overall2food3service4ambience1
    Many of the items on the menu were unavailable , hardly any customers so no atmosphere, very pleasant waiter however.
  4. MO

    MOMO

    Bath

    6 reviews

    5.0

    6 reviews

    Dined on 4 July 2022

    overall5food5service5ambience5
    Good food and good service. The staff were attentive.
  5. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 8 June 2022

    overall1food1service1ambience1
    When we turned up just before our reservation time the restaurant said they had closed and we could not eat there.
  6. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 14 May 2022

    overall5food5service5ambience5
    Great as always !
  7. F

    Foodie22

    Surrey

    1 review

    2.0

    1 review

    Dined on 21 April 2022

    overall2food1service2ambience2
    Carluccio's has gone downhill since 2020!! My chicken milanese was seriously dry as it was deep fried and overcooked, no rosemary breadcrumbs potatoes were grey, salad not dressed. My 2 companions' food was unremarkable. Service was lethargic ...hardly anyone in the restaurant...I wonder why! I wrote to the Manager with my concerns and have had no reply!
  8. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 2 April 2022

    overall1food1service2ambience2
    It was such a disappointment to eat at Carluccios. Tuna salad: the grilled piece of tina was dry and cold, the rest felt as it was from the fridge. My daughters chicken milanesae had grilled tomatoes cold ! It never used to be like this. The quality and attention to detail has just gone down hill and not recovered .
  9. C

    ianC

    Surrey

    2 reviews

    5.0

    2 reviews

    Dined on 16 March 2022

    overall5food5service4ambience4
    Good value for money presentation and quality of food excellent
  10. M

    Model12

    London

    11 reviews

    1.0

    11 reviews

    Dined on 16 February 2022

    overall1food2service1ambience3
    Service lacked attention to detail (missing items, courses not coming out at the same time etc) and there were so many items off on the menu I regretted the booking to be honest. The experience is a marked decline from when we used to go to the previous riverside location. I don’t know if I’d book again.
  11. D

    Dolly

    Phoenix

    22 reviews

    vip
    5.0

    22 reviews

    Dined on 19 January 2022

    overall5food5service5ambience5
    My sister and I always meet up here. The service is always very good and the food delicious.
  12. A

    Artibee

    1 review

    4.0

    1 review

    Dined on 18 January 2022

    overall4food3service5ambience5
    Disappointed at two items that we requested from the menu, were not available. We eventually asked for risotto con fungi and the rice was over-cooked. This CARLUCCIO at Kingston on Thames. The CARLUCCIO at Walton on Thames where we went to a week before all items on the menu were available, and the answer to yours would be 5 to all the questions.
  13. NH

    NatalieH

    London

    2 reviews

    5.0

    2 reviews

    Dined on 8 January 2022

    overall5food4service5ambience4
    Absolutely loved our family meal as always! Fantastic service and very attentive. Went above and beyond it accommodate our fussy mum. We will be going back very soon. Thank you.
  14. I

    Irened

    London

    13 reviews

    5.0

    13 reviews

    Dined on 7 January 2022

    overall5food3service4ambience4
    The food wasn’t good as it usually is. Not sure why but it was a bit dry and my goats cheese was quite hard. Sorry, but unusually have no moans about the food.
  15. JJ

    JenJ

    London

    2 reviews

    5.0

    2 reviews

    Dined on 5 January 2022

    overall5food5service5ambience4
    First visit for about 3 years. Based inside a shopping centre, ambience is less 'cosy' than a restaurant environment and choosing a previously favourite dish, was slightly less impressed - or was I expecting too much? Will be back to test other dishes though!
  16. I

    Irened

    London

    13 reviews

    4.0

    13 reviews

    Dined on 18 December 2021

    overall4food4service4ambience4
    Always go to Carluccios in Kingston. It’s always good to eat there. The service is good and staff friendly. Reasonably priced too!
  17. AH

    AlisonH

    1 review

    5.0

    1 review

    Dined on 6 December 2021

    overall5food4service5ambience5
    Friendly and efficient staff. Starters and drinks came fairly quickly and didn’t have to wait too long for the main meal. Lovely ambience and pretty surroundings, overall would highly recommend.
  18. PR

    PaulineR

    1 review

    3.0

    1 review

    Dined on 26 November 2021

    overall3food5service1ambience3
    I asked for the children's menu for my daughter but she wasn't allowed to have this as she is 15. I explained she wouldn't eat a whole adult's meal but they insisted. The consequence was I spent more than I needed to and two thirds of her meal went in the bin. When I took this up with the manager he just shrugged. We have been going to Carluccios for years and I will now think twice about where I spend my hard earned money as food waste is unacceptable.
  19. D

    Dolly

    Phoenix

    22 reviews

    vip
    5.0

    22 reviews

    Dined on 23 November 2021

    overall5food5service5ambience5
    I meet my sister every few weeks at Carluccio’s in Bentall’s. We always have a good meal there and the waiters are so friendly and add enjoyment to the overall experience.
  20. OT

    OpenTable Diner

    London

    15 reviews

    2.0

    15 reviews

    Dined on 17 November 2021

    overall2food1service2ambience2
    The food was rather disappointing I suspect lunchtime dining gave them an opportunity to use up last night’s lasagne it was dry, baked to a crisp and not what you expect. The salad limp and unappetising
  21. EF

    ElizabethF

    1 review

    5.0

    1 review

    Dined on 6 November 2021

    overall5food5service5ambience5
    Flavoursome meal, not too heavy. Friendly service. Good value. Will return.
  22. T

    Themainiacs

    London

    28 reviews

    vip
    3.0

    28 reviews

    Dined on 23 October 2021

    overall3food3service4ambience4
    Breakfast was OK as tomatoes were cold and mushrooms slimy
  23. L

    Louise

    Brighton

    2 reviews

    4.0

    2 reviews

    Dined on 22 October 2021

    overall4food5service4ambience4
    Lovely for lunchtime with family or friends. Service was a little slow but it was nice not to be rushed.
  24. FM

    FlopsyM

    1 review

    4.0

    1 review

    Dined on 9 October 2021

    overall4food5service4ambience3
    Lovely food, service little slow but understandable as very busy. Little disappointed time taken to order a drink from time sat down but otherwise very good.
  25. M

    Mart

    San Francisco

    1 review

    1.0

    1 review

    Dined on 16 September 2021

    overall1food1service1ambience1
    I had Booked this table online for lunch only to get the the restaurant to find that the restaurant had put up a sign saying only serving hot drinks and cakes. There was no mention of this at all online !
  26. SB

    ShrinwantiB

    1 review

    1.0

    1 review

    Dined on 11 September 2021

    overall1food1service1ambience1
    Carluccio's didn't even let us in. When we arrived they said they had a shortage of cooks. I don't know why they accepted our booking in the first place
  27. a

    aidan1966

    London

    5 reviews

    5.0

    5 reviews

    Dined on 26 August 2021

    overall5food5service5ambience4
    Very good food and excellent service by Eluert. We enjoyed our lunch very much and always enjoy our visits to Carluccio’s Kingston Bentalls.
  28. OT

    OpenTable Diner

    Surrey

    1 review

    5.0

    1 review

    Dined on 20 August 2021

    overall5food5service5ambience5
    Fantastic food, good quality and leaves you feeling very satisfied. Calamari is a favourite of mine. Staff were friendly and able to give recommendations on menu items. I would definitely recommend and would cost again.
  29. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on 31 July 2021

    overall2food3service1ambience2
    The poor rating was due to the fact that none of the waiting staff were wearing face coverings and our server using hers as a chin rest !
  30. GH

    GrahamH

    1 review

    3.0

    1 review

    Dined on 25 July 2021

    overall3food4service3ambience2
    Although the food was delicious, a smile from the waiter would have been nice - instead of feeling like we were interrupting his day. I've also spent more time in McDonalds - hadn't even finished the starter before the main courses we served.
  31. SD

    SarahD

    1 review

    3.0

    1 review

    Dined on 10 July 2021

    overall3food3service2ambience3
    Coffee was Luke warm and small for the price. Toasted panettone was a small portion. Service was slow. Generally over priced compared to other chains.
  32. A

    Annie

    London

    7 reviews

    5.0

    7 reviews

    Dined on 3 July 2021

    overall5food5service5ambience5
    It is lovely to be able to dine in Carluccio at Bentalls Kingston again! We had the pan roasted cod fillet with mussels which was delicious, a beautifully chilled glass of Italian white wine, followed by a wonderful panna cotta and cake. Service was friendly and efficient as always.
  33. SW

    SharonW

    1 review

    3.0

    1 review

    Dined on 26 June 2021

    overall3food3service3ambience3
    The service was very swift, however the staff were a little too quick to clear the tables. The food was good with a fair selection of dishes to choose from. Overall a pleasant experience and I would probably visit again.
  34. T

    Themainiacs

    London

    28 reviews

    vip
    4.0

    28 reviews

    Dined on 26 June 2021

    overall4food4service5ambience4
    just what we wanted before we went shopping fast service and polite staff
  35. C

    Chezzyp

    Surrey

    4 reviews

    4.0

    4 reviews

    Dined on 23 June 2021

    overall4food4service4ambience5
    Carluccio’s Kingston is a really good place to lunch. I had the beef ragu paparadelle which could have done with a bit more tomato for me but was still a good and filling meal. We’ll be back.
  36. T

    Toby

    1 review

    4.0

    1 review

    Dined on 18 June 2021

    overall4food4service4ambience3
    A great lunch again at carluccios. Food was delicious, seafood linguine, baked cod, and chicken Milanese. Service good. No downsides really, other than the fact it can get too noisy in their sometimes. Today at lunch we had a squealing toddler for a while. Other than that, a very nice lunch.
  37. L

    Laura

    1 review

    5.0

    1 review

    Dined on 6 June 2021

    overall5food5service5ambience5
    The food was lovely and tasty, good portion sizes. Service was great.
  38. CI

    ClaudiaI

    London

    2 reviews

    5.0

    2 reviews

    Dined on 5 June 2021

    overall5food5service5ambience5
    We are long time customers, and happy to always comeback for more. The stuff is attentive and the food delicious. We recommend!
  39. T

    Tinkerbell

    London

    1 review

    5.0

    1 review

    Dined on 4 June 2021

    overall5food5service5ambience5
    It was lovely to visit a Carluccio’s restaurant again after our local Windsor one has closed down.
  40. L

    L111

    London

    1 review

    4.0

    1 review

    Dined on 3 June 2021

    overall4food4service3ambience3
    Good central spot for breakfast in Kingston. We went as a group of four (3 adults and 1 child). Everyone enjoyed their food and staff were pleasant. Visited many times and will be back again soon.

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Distancing maintained in common areas
    • Extra space between tables
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from Carluccio's - Kingston Bentalls using the Order Online button. Carluccio's - Kingston Bentalls also offers delivery in partnership with Just Eat. Carluccio's - Kingston Bentalls also offers takeout which you can order by calling the restaurant at 020 8549 5807.

Carluccio's - Kingston Bentalls is rated 3.8 stars by 59 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

22:00


Booked 1 time today

Order delivery or takeout

Other options

  • Order online
  • Logo image for Just Eat
Google Map for Carluccio's - Kingston Bentalls

4 Wood Street, Kingston Upon Thames, London, KT1 1TX

Additional information

  • Cross Street

    Restaurant Located on Level 1 of Bentall's shopping centre Kinston

  • Area

    Kingston upon Thames

  • Hours of Operation

    Mon–Wed, Fri 09:30–18:00 Thu 09:30–20:00 Sat 09:00–18:00 Sun 10:30–17:00

  • Cuisines

    Italian

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Public Lot

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Delivery, Full Bar, Gluten-free Options, Non-Smoking, Takeaway, Vegan, Weekend Brunch, Wheelchair Access, Wine

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