Granaio Piccadilly

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1. T

   Tinna

   Glasgow

   1 review

   1.0

   1 review

   Dined on 19 June 2022

   overall1food2service1ambience1

   The restaurant looks good, but the smell in there was like someone was smoking . The food was not good .

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2. l

   lafrey

   1 review

   1.0

   1 review

   Dined on 7 May 2022

   overall1food1service1ambience3

   Typical tourist tap. They kicked us out of the restaurant ar 10:30 PM

   Report
3. SR

   SannaR

   London

   1 review

   1.0

   1 review

   Dined on 30 April 2022

   overall1food1service1ambience1

   Awful, awful service. Waited 2 hours to get our food eventually got up and left

   Report
4. EB

   EmmaB

   Gloucestershire

   1 review

   1.0

   1 review

   Dined on 23 April 2022

   overall1food1service2ambience1

   Cold main courses, having to chase for drinks and food. Really awful experience. We walked out it was so bad. Even our waiter said he wouldn’t blame us if we walked out.

   Report
5. S

   Sizzle

   Washington DC

   1 review

   1.0

   1 review

   Dined on 9 April 2022

   overall1food1service1ambience1

   Sat for 20+ minutes without a waiter or waitress stopping by

   Report
6. MB

   MarkB

   1 review

   2.0

   1 review

   Dined on 9 April 2022

   overall2food3service1ambience2

   NOT GOOD AT ALL, WAITERS WERE MORE BOTHERED ABOUT A LARGE BOOKING COMING IN LATER THAN TWO PEOPLE WHO WE PAYING FOR A MEAL. THE WAITER TOOK YOUR PLATES AWAY BEFORE BOTH PEOPLE HAD FINISHED EATING. YOU CANNOT PAY AT THE TABLE

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7. A

   Abcdefgh

   Hertfordshire

   2 reviews

   1.0

   2 reviews

   Dined on 19 March 2022

   overall1food1service2ambience3

   Food was overpriced with tiny portions. Waiter said he could cook better than the chef. Bartender couldn’t make a drink on the menu so was requested to order something ‘easier to make’.

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8. AM

   AnthonyM

   Kent

   4 reviews

   4.0

   4 reviews

   Dined on 12 March 2022

   overall4food3service4ambience5

   A lovely birthday meal for a friend in the heart of the west end. Easily one of the best starters I've had in years in the moscardini. However the main was a pizza that was greasy and far too cheesy. One of the other diners in our group also had a pizza that looked much better. Also, the birthday girl had the gnocchi that got her seal if approval. Friendly service and some decent wine options sealed the deal for a good night. Would return in the future.

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9. C

   Caz1962

   London

   11 reviews

   5.0

   11 reviews

   Dined on 26 February 2022

   overall5food4service5ambience4

   We went here for a after theatre meal, it took quite some time to be seated after we arrived, but we chatted and had drinks at the bar. The service was excellent from the waiter we had and the food was very tasty. The prices seemed fair on the menu but I do not know what the cost of the total bill was as I did not pay my friends did. I would go here again.

   Report
10. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 12 February 2022

    overall1food1service1ambience1

    I didn’t. Poor service and very small tables I couldn’t sit down way too small. Probably best for passing trade than to make a booking

    Report
11. MM

    MaMe

    London

    3 reviews

    2.0

    3 reviews

    Dined on 12 February 2022

    overall2food2service1ambience4

    Service really slow, there was a waiter he did not know what he was doing, took the order and missed one of the main that we asked. The mains arrived before the starter and one main was missing. The food was not tasty at all. The price would even be fair if the food was good but was not and also this restaurant did not seem Italian at all. Very disappointing as the design of the place is really nice and it's a pity they could not maximise this also in the food and service. It would be a really enjoyable experience if these couple of things will be improved, hopefully it will be.

    Report
12. F

    Foodie

    Manchester

    5 reviews

    4.0

    5 reviews

    Dined on 12 February 2022

    overall4food4service5ambience5

    Staff are attentive and friendly . Small menu but enough to choose for anyone. We booked for 5.30 before the theatre at 7.30 to allow plenty if time. We did see some ladies who arrived around 6.30 and expected quick service , complaining when they didn’t get food immediately as they had to leave. So rude to the waiter ! He was calm and polite. The food was lovely and served hot. We had seafood spaghetti snd four cheese pizza, delicious.

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13. EP

    EiriniP

    1 review

    5.0

    1 review

    Dined on 11 February 2022

    overall5food5service5ambience5

    Everything was great. The food was amazing and our waitor was outstanding! Definitely going back!

    Report
14. SP

    SeanP

    1 review

    1.0

    1 review

    Dined on 11 December 2021

    overall1food1service1ambience1

    One of the worst restaurants I’ve ever been to. Was there for an hour before our initial drinks order was fulfilled. Staff completely clueless regarding both food & drinks menu, but we’re excellent at ignoring customers. The bar unable to make cocktails on their menu. Ordered Bresaola Carpaccio & Asparagus Soup. Carpaccio arrived looking limp & sweaty & soup was like warm. Other starters never arrived. At this stage we gave up, paid for the drinks and left. Even then, nobody seemed to care. It’s clear this place preys on passing tourist trade that will be none the wiser as to how bad this place is. Given the state the hospitality industry is in you would think they would put in some effort. The best thing would be for this place to be closed down or sold to someone who actually cares.

    Report
15. MM

    MarkM

    Norfolk

    1 review

    3.0

    1 review

    Dined on 11 December 2021

    overall3food3service3ambience3

    Restaurant located superbly in Piccadilly. Lovely decor inside. Staff very young felt like it was their first day in the job but they were very friendly polite and worked hard. Bar was nice however being a Italian Restaurant they should’ve made sure they had plenty of peroni in as that was the only draft beer. Food was nice but the portions were small. Overall a nice meal. Would I go back ? No

    Report
16. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 11 December 2021

    overall1food1service1ambience1

    The service was shocking ,gave us incorrect main ,did not know how to serve tables ,had to ask for cutlery and staff were drinking there personal drinks on floor and no face masks .

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17. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 10 December 2021

    overall5food5service4ambience5

    Amazing staff amazing food amazing prices. Thoroughly enjoyed the experience

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18. OT

    OpenTable Diner

    Brighton

    3 reviews

    4.0

    3 reviews

    Dined on 4 December 2021

    overall4food5service4ambience3

    Food was perfect, perfect taste and proportions! I will return.

    Report
19. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 21 November 2021

    overall1food3service1ambience3

    Poor service. Staff never available. Menus were dirty and ripped. Took ages for them to get my orders and same for the bill. Some staff were nice but majority rude.

    Report
20. MS

    MarkS

    London

    1 review

    1.0

    1 review

    Dined on 20 November 2021

    overall1food1service1ambience1

    They're not Granaio, the owner have changed and they're not italian anymore

    Report
21. SC

    ShamC

    London

    1 review

    2.0

    1 review

    Dined on 20 November 2021

    overall2food2service1ambience3

    Shortage of staff so had to wait 45 minutes despite booking, very limited service. Had to ask 3 times to pay bill. Venue nice to look at, but otherwise cannot recommend.

    Report
22. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on 18 November 2021

    overall2food2service1ambience5

    someone found a piece of glass in their deink. they did not serve us water until late..place is amazing inside but servers are children

    Report
23. M

    Michael

    London

    6 reviews

    3.0

    6 reviews

    Dined on 12 November 2021

    overall3food4service2ambience4

    Once upon a time there was Criterion restaurant. It was a proper restaurant. This place has a potential to be something descent. The ceiling, the location. Menus were dirty and torn. Waiters, all untrained first time workers. A few options from the menu were not available. Food though was OK. I did enjoy my meal, so did my friends.

    Report
24. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 12 November 2021

    overall1food1service1ambience2

    Trash restaurant, poor service, abysmal food… just avoid it. Location is how they get customers in, but absolutely avoid it. Ended up in McDonald’s and had a better experience.

    Report
25. AP

    AndreuP

    1 review

    1.0

    1 review

    Dined on 5 November 2021

    overall1food1service1ambience1

    Tourist trap! Awful food, extremely expensive, very slow service and inexperienced staff. Worst restaurant in central London.

    Report
26. AR

    AndrewR

    London

    8 reviews

    1.0

    8 reviews

    Dined on 28 October 2021

    overall1food1service1ambience1

    The faster this place can become something else - like a restaurant- the better for all. I blame myself. We had only thought about dinner the night before, and we were craving Italian near the theatre where we would be enjoying Blithe Spirit. I’ve been taught to start with a positive. I’ll give two. The space itself was actually beautiful. Great ceiling and very dramatic spaces. Solid bones of a grande dame of a space. Also, we managed to find the one server who was working WITH us to get a meal in the timeframe we had (approx one hour). When asked about pasta dishes, he deftly steered us towards dishes that were simple and easy do to with their current “kitchen challenges”. As a reminder, this is an ITALIAN RESTAURANT. The service: Each member of staff (and there were many) seemed genuinely baffled at 1). Why they were there. 2). Why we were there, and 3). Their overall raison d’être. When the hostess looked at me as if I were speaking Esperanto while saying we had a reservation, we did wonder if walking away was the better option but, in for a penny…. The food: Oh dear. Pizzas ordered promptly at 6 mainly because we heard other tables literally pleading for their order. Pizzas arrived at 6:45. About the pizzas, they included bread cheese sauce and pepperoni. Would we call them pizzas though? The red wine? The bottle was poured promptly after negotiating through their mostly “out of stock” menu listings. Again, our server was the exception to the rule here. He sincerely tried to do his best with the tools provided. To be honest, we were expecting him to slip us a note imploring us for help escaping from the confines of the space. Overall…..if this was a run thru of a secret west end production of “the restaurant that goes wrong”, bravo! Alas, it is nothing more than a perfect storm of apathy & bad leadership.

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27. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined on 25 October 2021

    overall2food4service2ambience3

    Food was OK, but too slow. It took us nearly an hour to wait. This is definitely something that needs urgent improvement.

    Report
28. OT

    OpenTable Diner

    Warwickshire

    1 review

    1.0

    1 review

    Dined on 22 October 2021

    overall1food2service1ambience4

    Waited SO long for food. Wine was not cool. Waiting staff inexperienced. Won’t return sorry.

    Report
29. MM

    MeaMaje

    1 review

    1.0

    1 review

    Dined on 16 October 2021

    overall1food1service1ambience1

    First of all they didn’t have our reservations registered and then told us we have 10min to order before they close the kitchen. We waited 1h30 to get 2 plates out of 8. Then got the deserts before the rest of the plates. The food and service were very bad. We had to ask for the food at least 3 times and they even got the order wrong multiple times. There is clearly a lack of organisation there! The only good thing is that the manager removed most of the items from the bills (which is normal) Never going back there again !

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30. AB

    AnjaliB

    London

    1 review

    3.0

    1 review

    Dined on 14 October 2021

    overall3food4service1ambience5

    Been for the second time because I just love the ambiance! Food tastes good, and good portions. BUT BIG LET DOWN COZ OF SLOW SERVICE. They really need to re-do their menu as a lot of non veg dishes are marked veggie and vise versa.

    Report
31. OT

    OpenTable Diner

    Denver

    1 review

    2.0

    1 review

    Dined on 9 October 2021

    overall2food2service3ambience4

    Kitchen software crashed so we waited at the bar for an hour (our reservation was for 7:30pm) before being told what was happening. The only reason I am giving this place any stars is because the bartender, Angelo, was phenomenal. He was very busy but maintained friendliness and professionalism throughout the whole evening. Not sure how the food tastes, as we never got to try it. Nice ambiance. Keep up the good work, Angelo!

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32. BW

    BlueWitch

    London

    3 reviews

    4.0

    3 reviews

    Dined on 6 October 2021

    overall4food4service5ambience4

    The location and interior of this historic building is awesome. Worth a visit just for this. This is a relatively modest priced Italian now. The pasta and pizza was great. The wine is a tad expensive - no house wine option but overall very enjoyable. Given its location I’m surprised they aren’t doing theatre menu options. It would be perfect place to eat before/after show.

    Report
33. S

    Snagar

    London

    1 review

    4.0

    1 review

    Dined on 2 October 2021

    overall4food5service3ambience5

    Lovely ambience and great food. Had a great time with friends though service can still be improved.

    Report
34. l

    londontourist

    1 review

    2.0

    1 review

    Dined on 30 September 2021

    overall2food2service2ambience3

    Before booking we looked at the menu to make sure the selection was to our liking. When we arrived it was to find out that the menu with the meat/steak selection was not available so it was solely pasta/pizza dishes. That was very disappointing. We had a long wait while the waiter took orders of diners that had come in after us. We watched the waiter walk around the restaurant with our main meals while we were still eating our starter. The waiter whipped away our starter platter (sharing) while we were still eating from it!! The sauce on my pasta was congealed and barely warm after it had done a tour of the restaurant and gone back to the kitchen. We would not recommend this restaurant. We were there at 9:30pm and the restaurant wasn't half full, so there was no excuse for the shoddy service.

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35. C

    Crizzy1

    London

    22 reviews

    4.0

    22 reviews

    Dined on 16 September 2021

    overall4food4service4ambience4

    Nice Italian food. Service was good. The waiter was helpful and polite. Love the decor here.

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36. OT

    OpenTable Diner

    Cambridge

    1 review

    5.0

    1 review

    Dined on 25 August 2021

    overall5food5service5ambience5

    Class food and drink with good service and staff

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37. SM

    SofiaM

    London

    3 reviews

    5.0

    3 reviews

    Dined on 25 August 2021

    overall5food5service5ambience5

    Been wanting to try out the restaurant and I am happy we went! Amazing cocktails and meal

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38. RM

    RuthM

    Warwickshire

    6 reviews

    vip
    3.0

    6 reviews

    Dined on 14 August 2021

    overall3food3service2ambience3

    Service was a little rushed considering the restaurant was not busy for lunch. Food was tasty and the prices were reasonable for the Piccadilly Circus location. Restaurant decor is stunning.

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39. D

    Darcy

    1 review

    2.0

    1 review

    Dined on 7 August 2021

    overall2food3service1ambience3

    Last night we had a meal at Granaio, the meal was ok but the service was very very poor. We had to wait ages for service, at the end my husband had to go to the bar to get serve. This is not our first time dinning here we are regular customers but yesterday we found out it’s not the same people who used to run the restaurant!

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40. OM

    OliviaM

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on 24 July 2021

    overall5food5service5ambience5

    Everything was brilliant! Loved the interior as well

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