True Food Kitchen - Palo Alto

True Food Kitchen - Palo Alto reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Chad VIP

   Los Angeles3 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Terrible all around. Not a big reviewer, never a negative one, but our dinner was just terrible. Food was super saucy - drowning in sauce. Daughter ordered the burger - bland and overcooked. Son got the buttered noodles - absolutely drenched in butter, and somehow still didn't taste good at all. Vibe was off - feels like a cafeteria. Waiter was friendly. Will never return
   

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2. M

   Megan

   San Francisco7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this restaurant! Always delicious and my kids love it too
   

   True Food Kitchen - Palo AltoResponded 1 day ago

   Thank you for your review, Megan! We're thrilled to hear that you and your kids love our restaurant and find the food delicious. We look forward to welcoming you back soon!
   

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3. N

   Nishrin

   San Francisco5 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Consistent great tasting and healthy food, proportioned well.
   

   True Food Kitchen - Palo AltoResponded 5 days ago

   Thank you for your review, Nishrin. We're happy to hear you enjoy our consistently great-tasting and well-proportioned healthy food!
   

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4. V

   Vivian

   San Francisco7 reviews

   5.0

   Dined on 9 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant offers the most delicious and healthy meals cooked to perfection. A vast variety of choices on the menu feeds all members of your family. The staff is very friendly and accommodating and the GM, he was so personal he made me feel like family!
   

   True Food Kitchen - Palo AltoResponded 3 days ago

   Thank you for your wonderful review, Vivian! We're delighted to hear you enjoyed the delicious meals, variety, and friendly service from our team, including the GM. We look forward to welcoming you and your family back soon!
   

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5. B

   Barbara

   San Francisco9 reviews

   2.0

   Dined on 7 April 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We go here annually for our anniversary. This year, it was very disappointing. The drinks and appetizers were good. My entree came lukewarm at best. The waiter had a new one made for me. The second one also came out lukewarm. The waiter spoke to the manager and that entree was comped. The waiter seemed uninterested in any providing attentive service besides theventree situation. He would quickly bring items to our table and rush off. We had to flag him down to order, to get condiments, and even pay our bill! He would pass by to ask how everything was, but would not wait for our answer! The restaurant floor was messy with napkins and cutlery. It was really sad to see how much this restaurant has changed and gone downhill.
   

   True Food Kitchen - Palo AltoResponded on 8 April 2025

   I apologize for the disappointing experience during your anniversary visit, Barbara. We appreciate your feedback and will address. Could you please tell me who the server was ?
   

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6. A

   Amy VIP

   San Francisco23 reviews

   3.0

   Dined on 6 April 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The blueberry Pancakes USED to be a dream....thick, airy buckwheat pancakes, with a a generous amount of blueberry compote on top and a dollop of greek yogurt. A generous small pitcher of pure maple syrup on the side. Presentation was mouth watering. Today I got 2 skinny gluten free (type of grain-unknown) pancakes with the blueberries mixed in the batter, 1/3 covered in greek yogurt and 2 tablespoons of pure maple syrup in a small plastic container. Absolutely ZERO presentation. Just take it off the menu if this is what you are going to serve.
   

   True Food Kitchen - Palo AltoResponded on 8 April 2025

   I'm sorry to hear that the blueberry pancakes didn't meet your expectations, Amy. We appreciate your feedback and will review this dish to ensure it aligns with our standards.
   

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7. C

   Carolina VIP

   Palm Springs3 reviews

   4.0

   Dined on 5 April 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good. There were many choices on the menu. Our server was amazing!!
   

   True Food Kitchen - Palo AltoResponded on 7 April 2025

   Thank you for your review, Carolina! We're glad you enjoyed the food and menu choices, and we're thrilled to hear about your positive experience with our server.
   

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8. D

   Diane VIP

   San Francisco33 reviews

   2.0

   Dined on 30 March 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Our waiter was non-existent. We sat down at our reservation time, but did not get our appetizer for over 30 minutes, and when it arrived, it was ice cold. The manager apologized and ordered a pizza as a replacement. We got our main courses at 8:00 pm (an hour after we sat down), and my husband's meatloaf was burnt on both sides, and the sweet potatoes were cold. My steak bowl was lukewarm but edible and tasty, and the pizza was also served hot and was delicious. The manager took off the unacceptable food items and apologized many times over. She was very nice and did the right thing.
   

   True Food Kitchen - Palo AltoResponded on 31 March 2025

   Thank you for writing us a review and we sincerely apologize that your dining experience didn't meet our company's standards. I will inform our chef to ensure that we are keeping a closer eye on our temperatures going forward. We hope to take care of you another time soon to provide a better experience. Please feel free to contact us directly at the restaurant prior to your next reservation and we appreciate your feedback.
   

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9. E

   Erin

   San Francisco6 reviews

   3.0

   Dined on 29 March 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   We had lunch at 1:15pm on a Saturday, which coincided with what felt like children’s happy hour. The atmosphere and noise level leaned more toward Rainforest Cafe than what we’ve previously experienced at True Food. The food and service were the high notes. Can’t go wrong with Ancient Grains Bowl. If the child seated next to us hadn’t been climbing on the table, I might have wanted to linger longer. But I couldn’t wait to leave. Not a great experience.
   

   True Food Kitchen - Palo AltoResponded on 30 March 2025

   I'm sorry to hear about the noise level affecting your experience, Erin. We appreciate your feedback and are glad you enjoyed the food and service; we'll work on creating a more comfortable dining atmosphere.
   

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10. A

    Ana-Silvia VIP

    San Francisco5 reviews

    3.0

    Dined on 25 March 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 1

    Food was good Service was very poor Restaurant is too loud
    

    True Food Kitchen - Palo AltoResponded on 26 March 2025

    Thank you for your feedback, Ana-Silvia. We apologize for the poor service and noise level; we'll work on these aspects to improve your dining experience.
    

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