Brasserie Joel

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1. LU

   LindaU

   Richmond

   1 review

   5.0

   1 review

   Dined on 3 June 2022

   overall5food5service5ambience5

   Wonderful experience here - the food was delicious, the waitress delightful! We came here for my birthday and were not disappointed.

   Brasserie JoelResponded on 7 June 2022Thank you for your feedback, LindaU. I am thrilled to read that you had an amazing experience and our delectable food was according to your satisfaction. Also it was an absolute pleasure that you chose our hotel to celebrate your birthday. We look forward to your next visit. Kind regards, Jeffrey

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2. WK

   WalterK

   1 review

   1.0

   1 review

   Dined on 2 June 2022

   overall1food1service5ambience3

   The food was terrible. Very bland and dry. Bad menu

   Brasserie JoelResponded on 7 June 2022Thank you for your feedback, WalterK. I would like to express my sincere apology if we have a shortfall with the food and we did not impress you. This is not the usual standard we provide to our guests. Rest assured your feedback will be shared with our Kitchen team to review and provide quality service. We wish you well and hope to serve you better in the future. Kind regards, Jeffrey

   Report
3. AR

   AndrewR

   London

   1 review

   5.0

   1 review

   Dined on 26 May 2022

   overall5food4service5ambience4

   Very nice food, limited menu, service was first class. Coffee was luke warm unfortunately but don't let that put you off visiting as the food was very tasty.

   Brasserie JoelResponded on 10 June 2022Thank you for your feedback, AndrewR. I am thrilled to read about the positive feedback during your previous visit with us and the food was according to your satisfaction. Rest assured that your general feedback will be shared with our team. We look forward to your next visit. Kind regards, Jeffrey

   Report
4. g

   geoffreyw

   1 review

   5.0

   1 review

   Dined on 14 May 2022

   overall5food5service5ambience5

   Lovely restaurant. Menu choice good along with service and very tasty food

   Brasserie JoelResponded on 18 May 2022Hello Geoffrey, thank you for your lovely comment. We are so thrilled to hear you loved the menu choice, food, and exceptional service during your visit. The team will be extremely happy to read your feedback. We hope to see you again soon. Kind regards, Mimi

   Report
5. GC

   GregC

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined on 10 May 2022

   overall5food5service5ambience5

   Good restaurant. Our Waitress Christina was polite and did a great job.

   Brasserie JoelResponded on 12 May 2022Dear Greg, thank you for your review. How lovely you enjoyed your whole experience with us, and thank you for your nice mention to Christina. We look forward to your next visit. Kind Regards, Irene

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6. SK

   ShannonK

   Orange County

   1 review

   4.0

   1 review

   Dined on 13 March 2020

   overall4food4service4ambience4

   Had a great chicken stew like meal with the leek soup with crusty french bread.

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7. JF

   JayneF

   London

   1 review

   5.0

   1 review

   Dined on 3 March 2020

   overall5food5service5ambience5

   A excellent meal with superb service. Food was very good and nicely presented. Would definitely visit again when in the area.

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8. LN

   LindaN

   London

   5 reviews

   4.0

   5 reviews

   Dined on 27 February 2020

   overall4food5service5ambience4

   Pleasant bistro inside The Park Plaza. Nice lighting and low level music. Good menu choice. Reasonable prices for food and wine and friendly staff providing excellent service. Food was very tasty and we appreciated the ‘ birthday’ dessert. I’ve deducted one star because it was uncomfortably hot in there. Also, if on a table for two, one of you sits on a long bench. It’s too low for the table and therefore wasn’t comfortable

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9. EJ

   EmmaJ

   Leicestershire

   2 reviews

   5.0

   2 reviews

   Dined on 22 February 2020

   overall5food5service5ambience5

   Great food and drink and excellent service from Konrad. Would recommend especially to anyone staying in the hotel.

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10. GG

    GGDH

    Hertfordshire

    6 reviews

    5.0

    6 reviews

    Dined on 19 February 2020

    overall5food5service5ambience5

    Brasserie Joël, inside the Park Plaza Westminster Bridge Hotel, is the ideal place for a pre-theatre meal. We booked our table on line for 6 pm as we were going to see Witness for the Prosecution at the County Hall Theatre nearby at 7:30 pm. The set menu was good value and the food excellent. The staff were profesional and very friendly. The room was very pleasant and we did not have to wait a long time for our food which made for a relaxing pre-theatre dinner. We would recommend this restaurant.

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11. KG

    KayG

    London

    9 reviews

    2.0

    9 reviews

    Dined on 18 February 2020

    overall2food2service1ambience3

    Very disappointed compared to excellent visit fortnight ago, spoilt by poor service. Despite choosing pre-theatre menu and ordering deserts before ending main course, unexplained ten minute wait obliged us to cancel deserts. Starter course of tasteless pumpkin soup and soggy still refrigerated vegetable terrine much inferior to quality and preparation of ingredients previously enjoyed.

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12. A

    Alan

    Fargo

    93 reviews

    vip
    5.0

    93 reviews

    Dined on 15 February 2020

    overall5food5service5ambience5

    We were late for our reservation. The staff understood we had theatre tickets and took our order quickly. They served each course in an efficient, but manner that didn’t make us feel rushed. The food was the best we had while visiting London over the entire week. Great menu and service. We’ll be back And you should not hesitate making a reservation.

    Report
13. ST

    SimonT

    1 review

    1.0

    1 review

    Dined on 14 February 2020

    overall1food3service1ambience3

    My recommendation is based purely on the valentines day experience and is no reflection on any other day. The staff were overwhelmed with the numbers as was the kitchen. I complained after 90mins as the only thing I had to eat was a bread basket and a bowl of soup. The main arrived at 105mins. I decided against waiting for desert. I booked an overnight stay at park plaza for valentines, so really the night was spoiled

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14. DM

    DanielM

    London

    1 review

    5.0

    1 review

    Dined on 14 February 2020

    overall5food5service5ambience5

    Best food I’ve ever eaten great mood great service and also good wine

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15. XX

    XXXX

    London

    2 reviews

    4.0

    2 reviews

    Dined on 13 February 2020

    overall4food4service4ambience4

    Good food, reasonable price and friendly staff. Would go again.

    Report
16. g

    groupbooker414

    London

    1 review

    3.0

    1 review

    Dined on 8 February 2020

    overall3food4service4ambience3

    We like this place for a quiet pre-theatre meal. It was good but not excellent. The tuna tartare as a starter was excellent. The main was good but we thought that the carbs that went with either dish didn't quite work. I've just checked the menu and the duck says that its served with a pressed creamed potato but I was served a gratin - maybe someone messed up in the kitchen when plating up? I'd also say that I called to say that I was running late and nobody picked up the phone - not what I'd expect. The service inside was fine though.

    Report
17. MC

    MatthewC

    1 review

    5.0

    1 review

    Dined on 8 February 2020

    overall5food5service5ambience4

    Only had mains and desserts, but the whole experience was genuinely phenomenal. Not 'underpriced' but far from too expensive, and the Mont-Blanc dessert was absolutely incredible. 100% recommend.

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18. KG

    KayG

    London

    9 reviews

    4.0

    9 reviews

    Dined on 5 February 2020

    overall4food4service4ambience4

    Excellent pre-theatre meal, with well-cooked sea bream and guinea fowl with generous serving of chips. Very pleasant and well-informed waitress.

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19. VA

    VickiA

    Warwickshire

    2 reviews

    4.0

    2 reviews

    Dined on 25 January 2020

    overall4food4service4ambience4

    Great service by Conrad, food was delicious and great ambience.

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20. WP

    WilliamP

    Italy

    2 reviews

    5.0

    2 reviews

    Dined on 25 January 2020

    overall5food5service5ambience5

    Very pleased with the quality of the pre-theatre menu. Well priced also, and staff were excellent.

    Report
21. CS

    ChristopherS

    1 review

    3.0

    1 review

    Dined on 25 January 2020

    overall3food3service5ambience5

    For the price the food wasn’t the best. Expected better

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22. VS

    VStanley

    London

    1 review

    5.0

    1 review

    Dined on 21 January 2020

    overall5food5service5ambience5

    Good food and good service; we were well looked after and enjoyed our visit

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23. PB

    PeregrineB

    London

    10 reviews

    4.0

    10 reviews

    Dined on 18 January 2020

    overall4food5service4ambience3

    We knew nothing of Brasserie Joel and therefore came with few expectations - but the food was really excellent and the pre-theatre menu very good value. The room itself could have been anywahere in the world and to our ears the piped music irritatingly loud. However the overall experience was good and I have no doubt we will be back.

    Report
24. TS

    TomSmith

    London

    2 reviews

    5.0

    2 reviews

    Dined on 11 January 2020

    overall5food5service5ambience4

    We had great service from a fantastic waiter (Konrad) throughout the night. He was polite and accommodating. The French food and selection of wines were amazing which made for a fantastic dinner. Please send my regards to the Chefs

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25. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on 31 December 2019

    overall2food2service3ambience5

    Music was too loud, waiter kept on rushing us to order. Amuse bouche, starters and intermediates were ok, main: venison was cold in the middle and guinea fowl was dry. Desserts were great, but We werent impressed at all. Not good value for our money.

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26. DM

    DougM

    Miami - Dade

    1 review

    1.0

    1 review

    Dined on 31 December 2019

    overall1food1service1ambience2

    A 4 course New Years Eve dinner: Was charged approximately $200 per person for dinner and no alcohol included. Food was so average and the service was non-existent. Wine list was elementary and entire evening lasted less than 2 hours. The band/performer was very nice and that was the highlight of the evening. Required to pre-pay for the event; when we ordered a few drinks, and the check arrived, they tried to double charge to gratuity on the entire meal on our drink bill. It was a mess, and there was nothing special about the evening...never again.

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27. ED

    EDUARDOB

    London

    1 review

    4.0

    1 review

    Dined on 31 December 2019

    overall4food5service4ambience4

    Good food, very nice waiters but charged wrongly with table service. Menu offer should have advertised that drinks were not included.

    Report
28. M

    Mark

    London

    13 reviews

    4.0

    13 reviews

    Dined on 28 December 2019

    overall4food3service4ambience5

    The meals for four of us varied from good to excellent. The French onion soup was excellent as was the salmon tartar, but the vichyssoise soup was just good. We had a similar experience with main courses, with the tournedos being excellent and the cod just good. The waters were all very attentive but not intrusive, and the atmosphere was calm and relaxing. I would return and recommend friends try it.

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29. DH

    DarrylH

    London

    1 review

    5.0

    1 review

    Dined on 23 December 2019

    overall5food5service5ambience5

    Beautiful food and great service. The Argentinian steak was incredible.

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30. g

    goldenone

    Surrey

    7 reviews

    4.0

    7 reviews

    Dined on 12 December 2019

    overall4food4service5ambience4

    Organised a departmental Christmas lunch at the last minute and had a great time. The food was fantastic and good portion size. S being lunch in the middle of a working day and Christmas still to get through , majority of us opted out to 1 or 2 course meal. Steak cooked to perfection for rare and well done requests. Baked camembert was scrumptious and shared by 4! Plenty of vegetarian options, i had roasted ratatouille with garlic bread - just perfect for a light lunch. A gem of a place for nice lunch within walking distance of St Thomas' Hospital, Westminster and Waterloo.

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31. OT

    OpenTable Diner

    London

    4 reviews

    4.0

    4 reviews

    Dined on 9 December 2019

    overall4food3service5ambience5

    Amazing service! Food was a bit hit and miss though. We all ordered differently in a party of four, some plates were lovely and worth the money, others a bit of a disappointment. Lovely calm atmosphere.

    Report
32. MJ

    MicheleJ

    London

    1 review

    5.0

    1 review

    Dined on 29 November 2019

    overall5food4service5ambience5

    The food, staff and atmosphere was wonderful. It was my son's birthday and they made it very special.

    Report
33. MH

    MalcolmH

    Essex

    6 reviews

    5.0

    6 reviews

    Dined on 27 November 2019

    overall5food5service5ambience4

    This was a first time visit and we really enjoyed our visit. The food was excellent, and the service really great - polite, friendly and attentive. They even produced a small birthday dessert for my partner, whose birthday it was. And the prices for a London restaurant were very reasonable. Recommended!

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34. AD

    AilishD

    London

    6 reviews

    5.0

    6 reviews

    Dined on 25 November 2019

    overall5food5service5ambience4

    The food was fantastic and incredibly good value but the best part by far was the service. Florin was so accommodating and looked after us so well, we couldn't thank him enough!

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35. B

    Bessie

    Essex

    1 review

    4.0

    1 review

    Dined on 23 November 2019

    overall4food4service4ambience4

    We thoroughly enjoyed our meal and the attentive service. Very good value for money and we would definately go again. It was a friend’s birthday and they kindly prepared a little treat for her which was a lovely touch.

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36. I

    Irishflojo

    1 review

    5.0

    1 review

    Dined on 20 November 2019

    overall5food5service5ambience5

    Booked pre-theatre meal for 2 and both decided on the steak with sweet potato fries. Steak was perfect with wonderful flavours and fries were crispy and yummy. Added a portion of broccoli separately. It was a 2 course meal for £20 and we both chose creme brûlée, really good. Staff were extremely polite, friendly and professional and made us feel very welcome. Would definitely recommend to anyone and would go again.

    Report
37. BS

    BarryS

    1 review

    2.0

    1 review

    Dined on 17 November 2019

    overall2food2service4ambience2

    They try hard but nothing special. Plenty of better options for French food.

    Report
38. L

    Lolipop

    East Sussex

    54 reviews

    2.0

    54 reviews

    Dined on 7 November 2019

    overall2food2service3ambience2

    A bit of a disappointment for a restaurant in classy 4 stars hotel which takes bookings for 9:30pm but then closes kitchen without warning at 10:30ish so that when given cards for desserts, we are then being told that in fact it is too late to order them even though one of of us was paying for the 3 course menu without being given the possibility of a dessert !!! I also had the unfortunate experience to have a taste of bleach or disinfectant in my “wild mushroom and truffle salad” which they tried to pass me for being the strong taste of truffle oil. They were kind enough to make me taste the individual oils and dressing they had used which tasted fine to me as I know and appreciate the nice woody taste of truffle oil so unfortunately, it was probably dishes or utensils badly rinsed. We appreciated the manager’s gesture of compensating the lack of desserts by offering us complementary tea and limoncellos and my salad was initially changed.

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39. T

    Tbag

    London

    17 reviews

    5.0

    17 reviews

    Dined on 26 October 2019

    overall5food5service5ambience3

    Pre theatre fixed menu very tasty and adequate portions for a good price. Very polite staff. In a hotel but that made a nice change. Just a short walk from National Theatre.

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40. SI

    SamanthaI

    1 review

    2.0

    1 review

    Dined on 23 October 2019

    overall2food1service4ambience5

    Ordered soup and salad and both were of poor quality which made it very expensive and poor value for money which is a shame as the service is excellent

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