Madison

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1. M

   Marylediner

   London

   1 review

   3.0

   1 review

   Dined on 14 June 2022

   overall3food3service2ambience4

   I will say the manager tried to address our concerns, but too late and comped champagne & ice cream but that didn’t address the many issues the Madison struggles with. We were seated promptly, took 1/2 hour for someone to take our drink order, drinks came out intermently making our toast to the evening have to wait. Almost an hour before food order taken, we had to remind our waiter to take side orders. The starters were actually quite good, when they finally arrived 0h but the mains…. Of the 7 of us only one person got the side he ordered. 3 never received a side at all and the other 3 ordered spring greens and received cabbage instead. The butter side ordered for the filet was cool with all the herbs sunk to the bottom. Steak knife required to cut the beef, filet should not require a steak knife!! Snapper was flavorful and well prepared but also not particularly warm when delivered to the table. Personally I think one waiter should have primary responsibility for a table, different people approaching the table repeatedly makes it too easy for things to fall between the cracks. Removing charges from the bill would have been a better remedy than adding items we really didn’t want. I’d be hard pressed to recommend The Madison for dinner, but it’s great for drinks & people watching.

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2. PJ

   PJay

   London

   2 reviews

   1.0

   2 reviews

   Dined on 11 June 2022

   overall1food1service1ambience3

   When I booked my reservation I specifically mentioned I need a “table at the terrace and only for drinks”. At the lift entrance when I said we came for drinks only they charged us 4 £80 for just entrance only. Then I when we went up staff at the reception guided us indoor dinning table which we refused to take. Their excuse was when you make a reservation from open table it’s only for dinner indoor, which is not stated!!! How dose the customer know that when it’s not mentioned?! If so Madison group could have called me prior with my note to explain I can’t get a table at terrace as they are busy. So rude staff didn’t even return our £80 and didn’t give a table. So basically we paid £80 just take a lift up and down. What a way to make money?!! Fraudulent business! I need my money back!

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3. MK

   MaxK

   London

   1 review

   vip
   1.0

   1 review

   Dined on 8 June 2022

   overall1food1service1ambience1

   Terrible, been before but never had it so bad. Extremely long service times, wrong orders, hosts have no idea where people are seated. Seems there’s a been recent change in ethos or ownership

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4. OT

   OpenTable Diner

   Essex

   1 review

   5.0

   1 review

   Dined on 8 June 2022

   overall5food5service5ambience5

   The food was amazing, service was brilliant, best of all was Aslam.

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5. S

   Specialone

   London

   39 reviews

   vip
   5.0

   39 reviews

   Dined on 1 June 2022

   overall5food5service5ambience5

   Great evening with the Ibiza orchestra and good attentive service

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6. B

   Bobby

   1 review

   1.0

   1 review

   Dined on 1 June 2022

   overall1food1service1ambience1

   Racist door man , very rude and insulting costumer.

   Report
7. NB

   NinaB

   1 review

   3.0

   1 review

   Dined on 31 May 2022

   overall3food3service3ambience4

   Nice place, but very expensive! We didn't try the food.

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8. A

   Alex

   London

   10 reviews

   5.0

   10 reviews

   Dined on 28 May 2022

   overall5food5service5ambience5

   Great good and amazing view

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9. JQ

   JohnQuinnGuildford

   London

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 24 May 2022

   overall5food5service4ambience5

   Gray venue with great views. A little pricey on the wine list but you are in a great spot so..

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10. S

    Sofia

    1 review

    3.0

    1 review

    Dined on 22 May 2022

    overall3food3service3ambience4

    Paying for the view and the vibes. Food was nothing special and service was ok

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11. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 19 May 2022

    overall5food5service5ambience5

    Always a lovely atmosphere

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12. ED

    EzzyDaChef

    London

    8 reviews

    3.0

    8 reviews

    Dined on 17 May 2022

    overall3food4service2ambience5

    So the view of course is amazing, we had a nice table next to the glass windows so we could see everything. So ambience is 10/10. Service 4/10, we had water glasses on the table but was not once served any water (wasn’t even offered water) so the whole time we was there we had empty water glasses right to the end. Food 7/10, The lobster spaghetti was way way to rich in flavour, full of cream! (And I’m a rich in flavour food type of person) meat ball nujia was perfect. Starter Burrata was a bit to plain for my liking (only sauce and tomatoes with small pieces of burrata) but wasn’t to bad for starter. Overall a 3.5/5 star rating for me.

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13. LF

    LucasF

    1 review

    3.0

    1 review

    Dined on 14 May 2022

    overall3food2service3ambience5

    The view is amazing. That's the highlight of this place. Unfortunately, the drinks are not so good and everything there is overpriced.

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14. OT

    OpenTable Diner

    London

    2 reviews

    3.0

    2 reviews

    Dined on 14 May 2022

    overall3food3service1ambience5

    The venue was great but we booked a table and were told that we could only have drinks which was disappointing as we were really hungry.

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15. d

    doudou

    London

    7 reviews

    vip
    5.0

    7 reviews

    Dined on 12 May 2022

    overall5food5service5ambience5

    We always had drinks but this was the first time for dinner. We had lobster linguine which was lovely and different starters. Staff was nice but maybe short staffed as almost everywhere. I hope they could relax the 15mins Grace period a bit as I called saying will be late still said no show on system. Thanks!

    Report
16. b

    bixby826

    Los Angeles

    1 review

    1.0

    1 review

    Dined on 6 May 2022

    overall1food3service2ambience1

    The only reason I'm giving them 2 stars for service and not 1 is because Raffy, who was our server, was extremely kind and welcoming. Otherwise, their staff (mostly men in bad suits) were rude, condescending, unwelcoming, and acted as if they were too good to be servicing their customers. The idea that you have to order a course meal is absurd. People come here for the view and atmosphere and they're losing clientele and business by forcing this food rule. We would've stayed much longer and ordered more drinks/nibbles, had we been able to do so. I wouldn't mind paying But the attitude completely ruined our experience. Also, it was pretty empty, but they kept insisting that they were "fully booked" and wouldn't let us sit outside? Oh but then you could go outside if you paid £20 per person?? Okay, didn't realize I came to an exclusive and pretentious Vegas club? Gross behavior. Won't be back. If Raffy reads this, he should quit and find a better place to work--these vampires will suck the life out of him. Never coming back, unless one day, they change management.

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17. OT

    OpenTable Diner

    Edinburgh

    1 review

    5.0

    1 review

    Dined on 1 May 2022

    overall5food5service5ambience5

    It’s a nice place with gorgeous view to gather with friends, have a date

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18. Z

    Zoidberg262

    1 review

    2.0

    1 review

    Dined on 30 April 2022

    overall2food3service1ambience1

    The venue is in a great location. That is the only real positive. The service was very very slow (it wasn’t very busy). Extremely hard to get a waiters attention. The food was good but there is a set course of either 2 courses or 3 so options are limited. The music is very very loud and similar to a night club. Hard to hear the waiters and the people I was with. There were a lot of security at the lift and entrance. It was essentially an upmarket night club with a view of St Paul’s. Overpriced based on the vibes and very poor service. 15% discretionary tip added to the bill.

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19. BT

    BerkayT

    London

    1 review

    5.0

    1 review

    Dined on 28 April 2022

    overall5food5service5ambience5

    Great atmosphere and food. Will definitely be back.

    Report
20. R

    Rachaelf

    1 review

    2.0

    1 review

    Dined on 28 April 2022

    overall2food3service1ambience5

    Honestly, I was so excited when we arrived and the gentleman greeted us at the lift. We got upstairs and wow, it was beautiful! What became clear very quickly though, was that they had seated too many people at the same time and couldn’t cope. The service was dreadful. We got starters after 30 minutes and waited another hour and a half for our mains which we had to ask for and then the sides didn’t come at all. I wish this place was better as I would have returned but the food and the service really let it down

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21. OT

    OpenTable Diner

    London

    4 reviews

    1.0

    4 reviews

    Dined on 17 April 2022

    overall1food2service1ambience5

    Lack of service and no value for money. This wasnt an experience in any shape or form

    Report
22. MV

    MariaV

    London

    1 review

    3.0

    1 review

    Dined on 10 April 2022

    overall3food2service2ambience3

    The environment is gorgeous but the food not the best. Very salty and overpriced

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23. MO

    MichelleO

    1 review

    4.0

    1 review

    Dined on 8 April 2022

    overall4food4service3ambience5

    Great place for a an evening with friends. Great ambience, service could be more attentive.

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24. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 1 April 2022

    overall5food5service5ambience5

    I booked Madisons for my fiancé’s birthday. Drinks table only with a lovely view of St Paul’s Cathedral. Despite the weather not playing ball (snow in April) Madison’s facilitated all our needs ensuring we stayed warm with heaters and blankets. Amazing venue, great music, nice drinks and all reasonably priced.

    MadisonResponded on 15 April 2022

    Thank you for your feedback, we are delighted to hear that you enjoyed your visit at Madison. We look forward to welcoming you again soon!

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25. OT

    OpenTable Diner

    Kent

    1 review

    5.0

    1 review

    Dined on 1 April 2022

    overall5food5service5ambience5

    Was lovely, had an amazing joint birthday with my pregnant partner.

    MadisonResponded on 15 April 2022

    Thank you for your feedback, we are delighted to hear that you enjoyed your visit at Madison. We look forward to welcoming you again soon!

    Report
26. JD

    JohnD

    London

    13 reviews

    1.0

    13 reviews

    Dined on 27 March 2022

    overall1food3service1ambience3

    We have been to Madison’s many times before but this has to be the worst experience thus far. Whilst our waiter was friendly, it appeared that he really didn’t have a clue. There was a feeling that the maitre d' had no control of his staff, with lots of waiters walking around, who didn’t appear the slightest bit bothered, with them laughing behind the maitre d' back. The food was good but when our Sunday roast arrived, I asked another waitress for some horseradish for my beef and apple sauce for my wife’s pork. The look of shock on her face was the indicator that she didn’t understand the menu. I pointed out that it was listed on the menu that these condiments came with these dishes. Her reply was I can get you ketchup & mayo!!! Another waiter then arrived with what he said was a dish of cauliflower cheese. I pointed out that we had already been given our cauliflower and what he actually had was horseradish!!! Clueless. Whilst I can’t confirm what was happening in other parts of the restaurant but the guests at the table next to us seemed to be having a similar bad experience. Our table was for 2 hours and at our 1 hour 45min point the maitre d' then arrived and said that our time was up and we had to leave to make way for another booking. No apology, very abrupt and basically thrust our bill into my hand!!! So apart from the food, the customer service was awful. The front of house needs to get a grip but sadly this fairly regular customer won’t be returning anytime soon.

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27. TM

    TammyM

    1 review

    4.0

    1 review

    Dined on 25 March 2022

    overall4food3service3ambience5

    The view was amazing! The wait staff were friendly. The food was good, but overpriced for what it was. The bouncer downstairs was a dick to people for absolutely no reason and that really did ruin the experience. If it wasn’t for him, this experience would have been a lot better.

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28. OT

    OpenTable Diner

    Newcastle

    1 review

    1.0

    1 review

    Dined on 25 March 2022

    overall1food3service1ambience1

    Will never go back, terrible experience

    Report
29. OT

    OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 25 February 2022

    overall1food2service2ambience4

    Was over charged. The after care services in trying to get the refund of the error made was poor. For a high end eatery unacceptable communication and accountability.

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30. MM

    MattM

    London

    12 reviews

    vip
    1.0

    12 reviews

    Dined on 16 February 2022

    overall1food2service2ambience2

    I'm told this place used to be a lot better, which I imagine is down to the pandemic. I found it to be very pedestrian, the food 'so-so' and the service a little snippy. We went outside for a glass and a smoke and they came running after us demanding we paid the bill, despite my bag and belongings still being inside. Not a experience I would bother to repeat, particularly given the cost and the uninspired wine list with lumpy prices.

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31. HS

    HarveerS

    London

    1 review

    2.0

    1 review

    Dined on 14 February 2022

    overall2food1service3ambience4

    We came for valentines day and the food was terrible. The risotto had a strange taste, not just because it was saffron but a weird taste and the mushroom linguine had no taste at all. Considering the meal cost over £250 it was shocking how bad the food was. I wouldn't recommend.

    Report
32. s

    saz21

    1 review

    2.0

    1 review

    Dined on 12 February 2022

    overall2food1service1ambience1

    I requested a dining table by the window and got given the lounge area for drinks and when I clarified that I have asked for a dining table they said they were fully booked and after an hour they gave us an outdoor seating which was pretty cold and the service was poor and food was very average. not a great experience for me!

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33. OT

    OpenTable Diner

    London

    6 reviews

    1.0

    6 reviews

    Dined on 12 February 2022

    overall1food2service3ambience4

    Got there to be told my table was unavailable. They left no text message, voicemail or email to let me know in advance. They then tried to appease me by offering a seat outside in the cold and nothing complimentary to make up for this poor experience. Usually have a great time at Madisons but after this experience, I won’t be back again

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34. OT

    OpenTable Diner

    Hertfordshire

    1 review

    1.0

    1 review

    Dined on 11 February 2022

    overall1food1service1ambience3

    Had a table booked for food, got brought into the restaurant and told there was no table so we were told to sit on the side for now until something becomes free. 45 mins later and after asking 2 different waitress’ and hosts, we walked out as table after table was seated before us. Go to Hawksmoor about 300 meters away!

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35. a

    alison

    Hertfordshire

    11 reviews

    vip
    5.0

    11 reviews

    Dined on 29 January 2022

    overall5food5service5ambience5

    Fabulous food and beautiful view of the city and st Paul’s in the winter sun. Perfect for a birthday celebration and. Special occasion as it is quite pricey! But worth it for a special occasion

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36. MJ

    MattJ

    London

    5 reviews

    3.0

    5 reviews

    Dined on 26 January 2022

    overall3food4service3ambience3

    Asked twice for the set course menu that was advertised on Open table but there wasn’t one apparently. Food was good & service ok. Just annoying when I paid double for the same menu. Menu is quite limited.

    Report
37. C

    Chris

    London

    15 reviews

    3.0

    15 reviews

    Dined on 12 May 2021

    overall3food3service3ambience4

    Spectacular view but terribly slow service. Better for drinks than food

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38. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 11 May 2021

    overall3food4service4ambience2

    Too cold outside

    Report
39. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on 11 May 2021

    overall3food3service4ambience5

    Experience was good. Lovely staff.

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40. LG

    LukeG

    London

    1 review

    vip
    5.0

    1 review

    Dined on 3 May 2021

    overall5food5service5ambience2

    Great experience, however, the music was a little too loud for a lunch time.

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