Fortnum & Mason The Parlour

4.2
1007 reviews
icon/ic_price_rangeCreated with Sketch.
£25 and under
icon/ic_cuisineCreated with Sketch.
Dessert
Top tags:
  • Afternoon Tea
  • Good for Birthdays
  • Fun
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
Dining Style
Casual Dining
icon/ic_cuisineCreated with Sketch.
Cuisines
Dessert
icon/ic_clockCreated with Sketch.
Hours of Operation
All Day Menu
Monday to Thursday | 10am – 7pm
Friday to Saturday | 10am - 9pm
Sunday | 11.30am - 5pm
icon/ic_phoneCreated with Sketch.
Phone number
020 7734 8040
icon/ic_new_windowCreated with Sketch.
icon/ic_paymentCreated with Sketch.
Payment Options
AMEX, Diners Club, JCB, MasterCard, Visa
icon/ic_dress_codeCreated with Sketch.
Dress Code
Casual Dress
icon/ic_chefCreated with Sketch.
Executive Chef
Sydney Aldridge
icon/ic_private_diningCreated with Sketch.
Private Party Facilities
Fortnum & Mason can cater for a variety of private events, from an intimate dinner party to a private shopping reception up to 1000 guests. These days, our restaurants and function rooms are more impressive than ever and can accommodate gatherings great and small, from business events and product launches to birthday parties and weddings. Even our historic shop floor is available for hire, and our range of catering and entertainment options can be entirely scaled to suit.
icon/ic_contactCreated with Sketch.
Private Party Contact
Events Department: 020 7734 8040
Open Google Maps
icon/ic_locationCreated with Sketch.
icon/ic_neighborhoodCreated with Sketch.
icon/ic_public_transitCreated with Sketch.
Public Transit
Piccadilly Circus (Bakerloo and Piccadilly lines)or Green Park (Jubilee, Victoria and Piccadilly lines) Bus no. 9, 14, 19, 22, 38
Additional
BYO Wine, Cafe, Corkage Fee, Counter Seating, Non-Smoking, Wheelchair Access, Wine
What 1007 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.1
service
4.1
ambience
3.7
value
Noise · Moderate
84% of people would recommend it to a friend
5
4
3
2
1
Sort by
Newest
Filters
FI
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

As always fantastic, great friendly service and great scones

Report
Helpful
LL
New York Area
1 review
Dined 3 days ago
Overall 5food 5service 4ambience 5

Great place to bring your kids for a treat, amazing ice cream flovours anf a good cup of tea !

Report
Helpful
T
London
1 review
Dined 4 days ago
Overall 2food 2service 1ambience 1

I wasn’t impressed with waiting stuff first of all. I could not understand what he was saying very clearly. The food I had was ok overall but nothing special. The strainer stuck in the spout of the tea pots is not a good idea. I had some spillage because of that.
On the website, it mentioned about appropriate clothing recommendations but I noticed there were some customers who were wearing a very worn torn t-shirt (armpit area) and scruffy jeans on. I didn’t expect to see that sort of clothing would be accepted.

Report
Helpful
GS
London
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

Charming setting within the wonderful F & M ... note was taken subtly of it being a birthday and a candle cane perched in our amazing self created sundaes. Service was perfect thank you so much.

Report
Helpful
H
London
2 reviews
Dined on 5 November 2018
Overall 3food 3service 2ambience 2

Given the name and prices, you would expect excellent service. Unfortunately the create your own ice cream sundaes we ordered were made incorrectly (one of them twice), with only a vague apology as we were leaving. Compared to a previous visit, the service was definitely lacking.

Report
Helpful
R
London
1 review
Dined on 3 November 2018
Overall 5food 5service 3ambience 4

Delicious Afternoon Tea. Perfect for a special treat! Felt a bit rushed to make our decisions about what we wanted to eat though. Will be back again for future celebrations.

Report
Helpful
ER
London
1 review
Dined on 3 November 2018
Overall 5food 4service 5ambience 5

It was my first time in the F&M parlour yesterday. The staff are lovely, kind and they made sure I was being looked after beautifully even though all I wanted to order was a cup of coffee with almond milk and a croissant! I will definitely be back. Thank you for having me F&M xxx

Report
Helpful
DK
London
1 review
Dined on 3 November 2018
Overall 5food 5service 5ambience 5

Superb place ! For Pleasure, excellent food market , unique shopping place!! I recommend to everyone!

Report
Helpful
RL
Lancashire
1 review
Dined on 2 November 2018
Overall 5food 5service 5ambience 5

We have been here a few times and it has always been great. I even like to go without the kids as the ice cream sundaes are as amazing for adults as they are for children. Fortnum’s have created a place with delicious food and a nice atmosphere. I don’t feel I have to watch my elbows as much as I do at the Diamond Jubilee Tea Salon.

Report
Helpful
EM
London
1 review
Dined on 28 October 2018
Overall 3food 3service 3ambience 1

Better for children.

Very loud, dirty uncleared tables and they had run out of a number of items on the menu.
They do try though and the staff are lovely.

Report
Helpful
RS
London
1 review
Dined on 28 October 2018
Overall 4food 5service 4ambience 4

It’s was extremely busy but the ice cream
Was lovely. We had to sit for a while before we were attended to... made the kids a little restless. In all, nice afternoon out.

Report
Helpful
PP
London
1 review
Dined on 25 October 2018
Overall 5food 5service 5ambience 5

Overall an excellent visit for families. Food, service and atmosphere excellent

Report
Helpful
KR
Cambridge
1 review
Dined on 25 October 2018
Overall 5food 5service 4ambience 5

My duaghters first time at the Parlour. We went as a special ice cream treat. She loved the choice and being able to create her own. Flavours were lovely and she can't wait to go back.
On being seated the hostess did ask if this was a special occasion like birthday, it wasn't but nice to be asked.

Report
Helpful
S
London
1 review
Dined on 23 October 2018
Overall 5food 5service 5ambience 5

I've been going for ice cream at Fortnum and Mason for about 16 years. The staff are wonderful (especially Dawid) and I love the ice cream here. My favourites are the classics (the knickerblocker glory and banana split). Whenever I'm feeling blue I come here. Would definitely recommend this Parlour.

Report
Helpful
DB
1 review
Dined on 23 October 2018
Overall 2food 2service 3ambience 3

Staff were very nice but very rushed and pushy with ordering and table not cleaned with food coming at different times and slammed down not what you would expect from F&M and the worst part it was a surprise for a 14 year old and the topping on the make your own dessert were dreadful very hard marshmallows, run out of honeycomb which the other tables seem to have so put some crushed up bits on top that were just awful and the smallest amount of popping candy which again they said was running out - one went back which should have been the highlight so overall a very lacklustre experience

Report
Helpful
AF
London
1 review
Dined on 23 October 2018
Overall 5food 4service 4ambience 5

Made our trip to London perfect! I had eaten there a decade ago and somehow couldn't forgot how sweet the Parlor had been, especially the honey bee sundae. So glad to be back a few days ago, and even more excited for tea, scones, and sundaes. Such a cute seating area with a great mood for kids or an elegant time.

Report
Helpful
w
London
1 review
Dined on 20 October 2018
Overall 5food 5service 5ambience 5

Great fun- loved the G&T float and Coronation Chicken. Best to book beforehand as it can be manic.

Report
Helpful
m
London
2 reviews
Dined on 20 October 2018
Overall 5food 4service 4ambience 4

A fun way to celebrate a birthday! Enjoyable, delicious ice cream and friendly service.

Report
Helpful
CW
London
1 review
Dined on 17 October 2018
Overall 5food 5service 5ambience 5

This was suggested by my daughter for a Ladies get together. It was a brilliant choice. Everything was exemplary the surrounding of Fortnum & Mason, the service was excellent as was the food. Delicious.
I would definitely recommend The Parlour to anyone in the area who wants a break from shopping Ora catch up with friends. I will definitely go again.

Report
Helpful
PC
London
1 review
Dined on 13 October 2018
Overall 5food 5service 5ambience 5

Everything was perfect. Fantastic food and service. The attention to detail and value for money is great. Well worth the cost and time

Report
Helpful
V
London
1 review
Dined on 6 October 2018
Overall 5food 5service 5ambience 5

We came for a birthday celebration for our 12 year old daughter. Quiet simply superb, staff first class in every way.

Report
Helpful
SD
London
2 reviews
Dined on 5 October 2018
Overall 5food 5service 5ambience 5

As you would expect lovely service very welcoming and food excellent amlways worth a visit on a London outing thank you

Report
Helpful
ML
1 review
Dined on 3 October 2018
Overall 5food 5service 5ambience 5

Lovely time there staff very good at catering for our needs very organised and polite.
So much food very nicely presented too.
Thank you for your hospitality

Report
Helpful
AA
London
1 review
Dined on 29 September 2018
Overall 4food 4service 3ambience 3

A lovely experience having brunch at F&Ms. The service was a little slow initially but we were soon served and the food was not a disappointment. The Highland scramble was delicious and very generous followed by a Knickerbocker-glory with to share was outstanding. Utter indulgence but worth totally worth it.

Report
Helpful
KA
1 review
Dined on 29 September 2018
Overall 1food 3service 1ambience 1

Poor service, sat down at 11.45 and our waitress arrived at 12.10. the table next to us had their order taken, drinks bought over , food order taken and had started their meal before anyone even a knowledged us. We have visited twice before and never had this. No one came to clear our table or offer us the bill either ,I had to get up after waiting another 15 minutes and find the waitress. Honestly extremely poor service. Ice cream was nice as ever

Report
Helpful
WT
London
1 review
Dined on 28 September 2018
Overall 3food 3service 4ambience 2

I was a little disappointed. I was expecting the atmosphere to be a bit more up market. The tables and chairs looked cheap and were not very comfortable. The staff were lovely and very friendly. The food was OK. Nothing special, I have eaten better scones etc in a country food emporium. It was not the special occasion I was hoping for.

Report
Helpful
NT
London
1 review
Dined on 19 September 2018
Overall 5food 5service 5ambience 5

Service was outstanding, our waiter was so polite and helpful , nothing was too much trouble for him. Lovely bright parlour and divine ice cream and cakes. All the other food looked lovely too.
Lovely experience , lovely treat for our little niece while we were in London
Will definitely be visiting it again, highly recommend.

Report
Helpful
v
Gloucestershire
2 reviews
Dined on 15 September 2018
Overall 2food 4service 2ambience 3

The Parlour was nice but not really what I expected of F&M. It was very casual which is fine but the table was a little like a school canteen. We waited ages to be asked what we would like to drink.

I’m not sure why I had to detail why we were there as it made no difference to any aspect of the booking. The icecream was nice, I’d recommend it as a child friendly place but I’m not sure I’d visit again.

Report
Helpful
r
London
7 reviews
Dined on 15 September 2018
Overall 5food 4service 5ambience 5

We took our daughter here for her 2nd birthday and WHAT A TREAT! Such a sweetly and fun decorated place. They give little ones adorable little ice cream cones and sweets. I ordered her 1 scoop of ice cream with sprinkles and they brought out a candle, it was adorable. Yes, its a little pricey for ice cream, but it is a treat. The service and ambiance are lovely!

Report
Helpful
JO
London
1 review
Dined on 15 September 2018
Overall 5food 5service 5ambience 4

Beautiful meal - great service and friendly staff who made every effort to make our visit memorable.

Report
Helpful
AE
London
1 review
Dined on 15 September 2018
Overall 3food 3service 5ambience 3

Great service, and usual nice atmosphere. However, this time the noise from the display near the lifts was very intrusive. Further to this the ice cream was slightly disappointing too, rose ripple was tasteless and the coupe seemed ridiculously childish to be served to adults.

Report
Helpful
S
London
3 reviews
Dined on 14 September 2018
Overall 5food 5service 5ambience 5

Lovely lunch, my gin and tonic float was amazing! Thank you fortnums :)

Report
Helpful
R
Hampshire
3 reviews
Dined on 13 September 2018
Overall 5food 5service 5ambience 5

We love The Parlour, whenever we travel to London we always try and pop in whether it’s for tea and scones or an ice cream. Staff are always so accommodating and friendly. Enjoyed the knickerbocker glory this time, it was delicious. We look forward to another visit next time we’re in London.

Report
Helpful
JI
Hertfordshire
1 review
Dined on 13 September 2018
Overall 4food 4service 4ambience 3

I enjoy visiting Fortnum’s for the ambience in the store but also to attend exhibitions at the RA. Having a light meal in The Parlour adds to the occasion.

Report
Helpful
f
London
5 reviews
Dined on 9 September 2018
Overall 4food 2service 5ambience 5

It's very nice and the ice cream sundae was lovely. But I did tell them when I booked that I was booking for breakfast. This was a Sunday and when I arrived I found out that they do not serve breakfast on Sundays. This rather ruined the day's plan.

It would have been better if they had told me when I booked.

Report
Helpful
CR
London
2 reviews
Dined on 8 September 2018
Overall 3food 3service 3ambience 3

Good cafe food and a fun place to grab a bite to eat if you're shopping in Fortnum & Mason.

Report
Helpful
HM
London
1 review
Dined on 3 September 2018
Overall 4food 4service 4ambience 4

Friendly staff, we took our son for his birthday celebration. The staff really spoilt him

Report
Helpful
MM
Stuttgart Area
5 reviews
Dined on 2 September 2018
Overall 5food 5service 5ambience 5

Thoroughly enjoyed our lunch at Fortnum & Mason The Parlour. Service was excellent. Food delicious.

Report
Helpful
S
Yorkshire
1 review
Dined on 31 August 2018
Overall 5food 5service 5ambience 4

The food is delicious and it is great for children as they can create bespoke icecreams. ThIs was our second visit and it was even better than the first time round.

Report
Helpful
CF
London
2 reviews
Dined on 31 August 2018
Overall 5food 5service 5ambience 5

Outstanding food and service as usual. Would definitely return for another meal.

Report
Helpful
1
2
3
26