Plum Valley

3.8
2622 reviews
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£26 to £40
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Chinese
Top tags:
  • Lunch
  • Authentic
  • Casual

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About

Located in the heart of London's bustling Chinatown district, Plum Valley is a sleek Cantonese restaurant that stands out along Gerrard Street for its minimalist style and smart wooden, slate and stone interior. Perfect for business lunches, pre-theatre meals and post-sightseeing snacks, Plum Valley Chinese restaurant is conveniently located near Piccadilly Circus and the West End without being touristy, and the restaurant boasts its own conference facilities well suited for private events and meetings. Dumpling lovers will go gaga for the scallop dumpling, whisker black cod roll, and we also recommend the pillowy cream custard bun, Mongolian fillet steak, and the grilled sea bass with ginger and spring onion. Or just take your waiter's advice and make a survey of the sublime dim sum or the excellent a la carte. Smart enough for dates, yet friendly to groups, Plum Valley is a great must-try restaurant in Chinatown.
Dining Style
Casual Elegant
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Cuisines
Chinese
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Hours of Operation
Sun - Thurs: 12pm - 11:30pm
Fri - Sat: 12pm - 12am
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Phone number
020 7494 4366
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Payment Options
MasterCard, Visa
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Dress Code
Smart Casual
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Additional
Beer, Wheelchair Access, Wine
What 2622 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
4.1
food
3.1
service
3.5
ambience
3.6
value
Noise · Moderate
74% of people would recommend it to a friend
5
4
3
2
1
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L
London
1 review
Dined on 24 October 2018
Overall 2food 2service 1ambience 1

horrible service and overpriced food, will not be spending my money here again.

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MP
London
1 review
Dined on 20 October 2018
Overall 1food 3service 1ambience 1

The place was very chaotic, drinks were forgotten, mains came out before starters. Very poor service and the whole experience was very rushed. The food was average, I found bones in my food and the manager was not bothered. Would not recommend this restaurant and will not be coming again!

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J
1 review
Dined on 19 October 2018
Overall 1food 1service 1ambience 3

Having been to Plum Valley on occasions before where it was incredible, we regrettably had a very poor experience. To their credit they were very busy, but i feel they should be able to adapt to it very easily considering the area they are in. We waited around 10 before i had to ask if i could order drinks, then another wait to order food. We ordered around 8 dishes which came out in drips and drabs 2 which were stone cold, one was wrong, one was somehow half piping and half cold which was a little strange for a noodle dish. 2 didnt even come out and when we asked to cancel it they brought it over 10 minutes later anyway. The last thing to come out was water which was the first thing we asked for. When the bill eventually came they included the 2 cancelled dishes and a service charge which I refused to pay.
In the end it was £100 for a very below average meal that didn’t even sayisfy our hunger.
Its such a shame because i know they can be good, but for the price they charge im not so sure i would want to take that chance again, especially with Golden Dragon across the road which is always so tasty and a fraction of the cost

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JF
London
1 review
Dined on 7 October 2018
Overall 3food 3service 3ambience 4

Food was average, service was poor and the restaurant had the aircon on....when outside was cold.
They brought our main before the starter cause “that’s how they come out at the kitchen” last time for me here.

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CL
London
13 reviews
Dined on 6 October 2018
Overall 4food 5service 3ambience 3

Fabulous dimsum food for party of 6. High quality food served quickly with typical brusque efficiency for many Chinese restaurants

Recommended

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OT
London
1 review
Dined on 5 October 2018
Overall 5food 5service 5ambience 4

We had a lovely dining experience, very attentive staff and great food! So many dishes on the menu - I already know what I'll have next time!

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LB
London
46 reviews
Dined on 3 October 2018
Overall 4food 4service 3ambience 3

Had a very nice DIM SUM lunch with my brother. We ordered our usual array of steamed dumplings and cheung fun. Being a Wednesday lunch time, the restaurant was not overbooked and we were served very promptly and did not feel ushered at all like as one would find in a typical Chinese restaurant right on Gerrard Street. All together nine out of ten for all the food and drink.

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OT
London
1 review
Dined on 27 September 2018
Overall 5food 5service 1ambience 5

The food was incredible. But all the courses came out at the same time. So I was eating duck and noodles at the same time! And everything went cold.

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HD
London
1 review
Dined on 22 September 2018
Overall 1food 1service 1ambience 1

Reservation was cancelled on the day we were supposed to go via email- with no explanation and no curtesy call (despite the booking having been made weeks ago). It's a good job I saw the email before travelling over an hour to get there. Appalling customer service.

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JK
Hawaii
1 review
Dined on 21 September 2018
Overall 5food 5service 5ambience 5

Great restaurant fab service nice staff will be back

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v
1 review
Dined on 19 September 2018
Overall 3food 4service 1ambience 3

Visited for the 2nd time now as one of the few places where you can have dim sum all day long.
The food is great - tasty, interesting and variable.
However the service is horrrrrible! We got served by 5-6 different waitresses (not sure why, I guess they don't split tables over there). asked for water like 3 times, asked for a second menu twice, asked to be re-seated many times as the table we were given was next to their service station, very crammed and noisy... were rushed and plates just snatched from under our noses the second we picked up the last piece. It's so rude it's funny! Were rushed the whole time and then just got given the bill without us asking for it (that was only 1h20min after we sat down and the restaurant wasn't even full.)
Basically only go there if you want to shovel the food in and leave, not going to have a nice relaxed meal and get to enjoy conversation as they will just rush you out.

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OT
London
1 review
Dined on 14 September 2018
Overall 5food 5service 5ambience 5

Really don't understand the poor reviews. We had a brilliant night. Arrived 10min late & stayed really late. Had a great laugh with the hostess who helped make the night. Ordered masses of delicious dim sum & left with enough for a nice big breakfast. Had some delicious cocktils for dessert. The Espresso Martinis are wonderful. Will be back very soon.

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RR
London
1 review
Dined on 9 September 2018
Overall 3food 4service 2ambience 3

Dim sum was good, service was below average, lady kept trying to take dishes away. Felt rushed to get out. The set dim sum tea menu was varied and tasty. Normal size portions which made it good value. It was the waitress with the bob hair that ruined the experience.

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OT
London
2 reviews
Dined on 25 August 2018
Overall 1food 3service 1ambience 1

Went to celebrate a 30th birthday. Awful service (on all occasions we had to ask for the waiter’s attention) and no manners from any of the serving staff. We asked for two birthday cakes to be presented and were handed the cakes back in the packaging and plastic bag we brought them in. Often told to be quiet, despite the fact our party was not being unusually loud for a birthday celebration; there were also other bookings who were chatting loudly. Even after complaining to the manager we weren’t treated with the respect a customer would expect.
Would highly suggest to GO ELSEWHERE for any bookings for more than 2 people.

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s
Atlanta
6 reviews
Dined on 24 August 2018
Overall 5food 5service 4ambience 4

It’s our go-to restaurant in Chinatown and for pre-theatre dinner.

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m
Miami
10 reviews
Dined on 18 August 2018
Overall 4food 4service 4ambience 4

Very creative food, lively atmosphere, great service. We really enjoyed our visit.

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OT
1 review
Dined on 17 August 2018
Overall 1food 1service 1ambience 1

The food was served cold, we did not say anything as it took ages to come in the first place and then to get the attention of the staff.

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F
1 review
Dined on 11 August 2018
Overall 5food 5service 5ambience 3

9 of us booked at short notice. They had a good size table upstairs. The service was excellent and the food even better. We had the ribs and the set menu D. I can recommend it

Only slight draw back was the toilet did not smell very clean.

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ZM
London
2 reviews
Dined on 11 August 2018
Overall 4food 4service 3ambience 3

Food was delicious and the service was better than some of the reviews I had read before. Only criticism I have, is that the lady bringing the food over did not know what she was bringing which wasn't great for our vegetarian friend!

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L
London
1 review
Dined on 9 August 2018
Overall 5food 5service 5ambience 4

Plum Valley never lets me down. The food is excellent: tasty, authentic and with a wide range of choices (but not overwhelming). The duck is particularly good, as are the vegetarian options. There are some great and reasonably priced wines. Service is quick and friendly. Price-wise it's a notch above most of the other Chinatown places but value for money and totally worth it.

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GG
1 review
Dined on 9 August 2018
Overall 4food 5service 4ambience 4

Food was very nice and good portion, service was ok. Great for pre-theatre as it was also quick.

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l
London
67 reviews
Dined on 8 August 2018
Overall 3food 3service 1ambience 3

Service was a bit off today, took forever to get our tea(and it's 3pounds for each order of tea)

Peking duck was pretty good, but a bit pricy considering you don't actually get the whole duck(am sure they leave the legs off) In other places, you see the duck carved in front of you, but here it comes ready sliced and piled up. Served with steamed buns that are halved, along with spring onions and cucumber. Flavours were good, but I think there are better places for Peking duck.

The noodles were a little too oily and more of a chinese take away standard, which is disappointing, considering the price.

The egg tofu in clay pot was good, but they really need to update their menu (there was aubergine in the dish but no mention of it on the menu).

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OT
1 review
Dined on 7 August 2018
Overall 1food 3service 1ambience 1

Horrible service - won’t be back.

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CB
1 review
Dined on 6 August 2018
Overall 4food 5service 3ambience 4

Very nice food, service a little slow but they were all very nice and accommodating!

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h
London
159 reviews
Dined on 5 August 2018
Overall 5food 5service 5ambience 5

We were looking for a dim sum restaurant and were not disappointed. Lucky as they even had dim sum week with a tasting menu. Great choice of dim sum. Quite busy during weekend lunch but service was great.

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EF
1 review
Dined on 3 August 2018
Overall 3food 4service 1ambience 1

good food, but not suitable if you are with your boyfriend or dating. They rush you since the beginning and I felt I wasn’t welcome at all. 5 minutes after seating a group of 10 sat next to us so we asked to change table. The waitress didn’t leave me time to choose what to drink and they didn’t give us the dim sum menu, obviously because it’s cheaper.

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OT
London
1 review
Dined on 22 July 2018
Overall 1food 2service 1ambience 2

Service is awful. If you want to have a chat with your friends, don't go there because they always try to clear your table and ask you to pay and leave.

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R
London
1 review
Dined on 21 July 2018
Overall 4food 4service 2ambience 3

The dim sum was very fresh and good flavours. The Japanese baby octopus was particularly good, good chilli oil and tender seafood. The Fujian fried rice was also very tasty. All washed down with several good bottles of Merlot

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E
London
25 reviews
Dined on 21 July 2018
Overall 4food 4service 3ambience 5

We have visited Plum Valley on many occasions before and always had to wait for 10-20 minutes at the reception area even with reservation. This time was no different. Despite the initial waiting, food and service have always been great.
Restaurant was able to provide highchair for a child and ground floor seating which is more comfortable than 1/F.
Under £15 per person.

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OT
London
11 reviews
Dined on 15 July 2018
Overall 5food 5service 5ambience 5

Lovely food lovely place

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FF
London
1 review
Dined on 12 July 2018
Overall 4food 5service 4ambience 4

Great service and delicious food. Perfect for a get together with friends or casual meal. The food is amazing, great selection and value. My second visit and many more to come. Thank you!

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LP
London
2 reviews
Dined on 5 July 2018
Overall 1food 1service 1ambience 2

There used to be a great dimsum dinner menu here, but has since been replaced with a limited and disappointing offering. Section we were seated in had no aircon, so was sweltering. Table service was slow and bad tempered. Shame because this place used to be great.

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KC
Charleston
1 review
Dined on 19 June 2018
Overall 1food 5service 2ambience 1

The food is always great. In this instance, a large group of 30 year old boys were at the table next to us. They were loud, drunk and obnoxious. It ruined our experience. Management should have offered to move us or move them or spoken to them to settle down.

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R
1 review
Dined on 16 June 2018
Overall 4food 5service 1ambience 2

Food was really good, great vegetarian options. The vegetarian egg noodles were amazing. However, the staff where not very friendly had a constant annoyed look and also got our order wrong and were rude even though it was there mistake. Worth putting up with staff for the food though.

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CW
London
3 reviews
Dined on 14 June 2018
Overall 3food 3service 4ambience 3

Have always loved the food here but on this occasion it was a bit disappointing, not as good as have always found it, portions smaller and not as well presented, nor as tasty. The staff however are always extremely helpful and attentive.

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JS
1 review
Dined on 11 June 2018
Overall 3food 3service 3ambience 3

Only half the dim sum was good. Dim sum suggested by waitor was fairly poor. Barbecue pork buns were pretty terrible, so was the fried dim sum. Decent steamed ones however would not go again considering the two of us didn't even want to finish some of the food

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AP
1 review
Dined on 9 June 2018
Overall 4food 4service 3ambience 4

The piace is very nice, good food, good design and atmosphere. The only problem was the dessert, the gave us 2 dessert still freezed. The costumer service could be better.

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G
1 review
Dined on 8 June 2018
Overall 2food 3service 1ambience 1

The food was good, slightly over priced for what you get. The service however was awful, all members of staff were very rude, when our food was brought out it was quickly slammed down on the table in random places for the server to then quickly run away after. Although the restaurant was fairly quiet it took a long time to take our order and to bring drinks.

Upon receiving our bill we noticed a 'Discretionary' 12.5% service charge had been added. We disputed this, we did not want to pay this as our service was awful and it clearly stated that this fee was to be at our discretion. The server asked us why and we explained that everyone had been rude, she then slammed down the card machine and went to speak to management. After much arguing on her side telling us we had to pay it she finally gave in and hurried us out of the restaurant in anger.

Will never be returning a huge shame as the food was good but still expensive considering the service.

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FM
London
1 review
Dined on 7 June 2018
Overall 2food 2service 2ambience 2

I’ve been to this place before and I would even recommend it to the friends. At this moment I would rather black list it. The food is not tasty. Overfried, too dry. Furthermore, there was a problem with a service. We have been for one dish for a long time and then it came cold. Similarly, we feel rushed because it was the end of the shift and waiters want to go home. I would recommend to avoid it.

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OT
1 review
Dined on 6 June 2018
Overall 5food 5service 4ambience 4

Delicious dumplings and fast service - we love this restaurant!

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