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Food was nice.
Service was lousy. Waiting staff appeared at the table on a random basis, and had to be summoned in order to receive any attention.
Parking fine of £40 received, the private car parking arrangement adjacent to the restaurant was not mentioned by any of the staff although I have been told subsequently that there is an A4 sheet printed out on the wall explaining it. The restaurant did not respond to my request to help resolve the parking fine.
We won't be going again.
Visiting ponteland and needing a place to eat read the reviews decided to try it certainly not disappointed lovely surroundings extremely pleasant and knowledgeable staff the food was excellent and good sized portions pleasure to see the chefs at work while we were eating
A very nice restaurant in the heart of Ponteland, above Sainsburys supermarket. A first plus point is loads of free, safe parking for your vehicle. This is a large spacious restaurant, offering a good cross section of Italian dining, served to you by predominantly Italian staff.
This was our first visit to Fratelli's, after visiting the new YOLO bar pretty much straight across the road. Both venues were very nice, and we will certainly be visiting again soon.
We came to this restaurant for the first stage of our belated Christmas party for work. I had been here several times before and knew how outstanding the restaurant was. Out of our group I was the only one who had been before and during the night people were saying how nice the place is and how great the food was when we got it. Overall we had a great night with great food and the staff were friendly and funny. It's always makes a meal that little bit better when the staff are as friendly as they are here!
Really great service so quick and attentive food wonderful as always staff so helpful and friendly will definitely book this way again
Staff are very friendly and efficient. Nothing was too much trouble for them. They offered to take coats to cloakroom and held coat to put back on. Nice touch. Food very good and delivered with a smile. I recommend it to all.
Great atmosphere, waiting staff very helpful, food was excellent.
Food was delicious, I had the porchetta and would definitely order again
Very friendly and welcoming. Excellent with children. Great menu. We choose risotto, pizza and steak and they were all good.
There was no booking in the restaurants diary, when we arrived. Explanation" we must have missed it when we filled the diary".
It was busy, but we waited a long time to get a drinks order, then we never got asked if anyone needed more drinks.
The food itself was excellent, but the night was let down by the service, which is unusual for Frattelli's.
Have been before and really enjoyed the food. However, this time we brought friends expecting the same and was really disappointed.
The Calzone was burnt on top and dry inside. The crab linguini had hardly any crab. The Pollo aribiatta was too mild - not much taste, and I could hardly taste the blue cheese in the dolcelate sauce on the chicken.
we told the waiter when he asked how the food was - but he wasn't interested in what we were saying - didn't even apologise. Also it wasn't good value.
The food and service was really good could not fault it at all.we will be back in the furture.
I booked a table for 14 people through open table however when we arrived they had no record of it! This was for a 40th birthday.
Luckily the manager managed to squeeze us all in and we ended up having a great night.
Very mediocre food (better at Pizza Express by far!) and if you don't like kids, stay clear as loads running around. Wouldn't go back as better options which are also cheaper available close by!
Hi if you want a great Italian meal experience then make for Fratelli in Ponteland. Great menu choices service and environment. The restaurant is child friendly too, great for a special occasion or just the start to and evening etc.
Although we waited over half an hour for our booked table the food was hot and tasty with plenty of choice
The service was good
restaurant very busy as it was sat night but all in all a good social experience
We went for tea and the place was already getting busy, staff were great and fab with our 3 yr old, food was lovely cooked to perfection and speedy service. We will definitely be returning :-)
A family outing on Friday night. The food and service could not be faulted, but conversation below shouting level was almost impossible because of the noise. The consrtruction of the building and the number of hard services which make noise reverberate must make this inevitable on busy occasions.
Some of my party were late and since they were going to the theatre in Newcastle we needed very fast service. The restaurant was vey full but, after informing the waiter that we needed to be served very quickly, everything went smoothly and we arrived at the Theartre Royal in time.
The service here is amazing, one of the few restaurants who ignore the normal of having a specific waiter(ess) which can bring about delays or waiting for drinks...here you are served by the closest person,drinks are replenished as soon as you want, and plates are cleared in a timely manner rather than being left. This may not be to some peoples taste but we were very impressed by this!
Food was really nice service was excellent
The restaurant was busy on a pre- Valentine Wednesday night. Service was good without being over attentive. Food was very nice - overall a relatively good value Italian restaurant.
Ristorante Fratelli offers takeaway which you can order by calling the restaurant at 01661 872195.
Ristorante Fratelli is rated 4.4 stars by 22 OpenTable diners.