Sake no Hana - Permanently Closed

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1. N

   Nick

   London

   1 review

   3.0

   1 review

   Dined on 5 June 2021

   overall3food5service4ambience3

   Food excellent. Cold on the terrace and no heaters. Food service good. Sadly no drink list to go with the menu. Not so good as previous visits

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2. OT

   OpenTable Diner

   London

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 5 June 2021

   overall2food2service3ambience1

   Booked an inside table, after months of eating outdoors we were looking forward to it, arrived and the staff had moved all seating to outdoors. We were very cold the whole time which affected the experience. The food was ok but overpriced we felt, and a £100 deposit was taken the day prior to us arriving which I wasn’t informed about, asked for a refund to then eventually split the bill. Disappointing!

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3. p

   paperstone

   London

   7 reviews

   4.0

   7 reviews

   Dined on 5 June 2021

   overall4food5service4ambience5

   Amazing food as always. Service was great but feels like could be made better with attentiveness and better order taking process. Love the terrace and the setting on a sunny day, can’t wait for it to open indoor.

   Report
4. HW

   HanlieW

   1 review

   5.0

   1 review

   Dined on 5 June 2021

   overall5food5service5ambience5

   Amazing service and friendly staff who go above and beyond. Food is excellent and the sushi to die for but it’s definitely on the pricey side!

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5. KS

   KrutikaS

   London

   1 review

   2.0

   1 review

   Dined on 3 June 2021

   overall2food5service4ambience3

   So - I don't think anyone can deny that the food here is brilliant. Everything including the cocktails were amazing! However, it is the experience that I had an issue with. The waiter rushed us through our meal - We were in and out in 55 minutes or so. And it wasn't like they were super busy. When you eat an expensive meal like this, you would want to enjoy it, but the waiter was at our table every two minutes to ask if we'd finished the dish or not. I was very intrusive. If there is a time limit on how long you have the table, I would rather them tell us when we enter the restaurant than force us out.

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6. i

   igodelp

   London

   13 reviews

   4.0

   13 reviews

   Dined on 2 June 2021

   overall4food5service5ambience3

   We went for a dinner to the terrace.The terrace has not any decoration and too much comento.I would definitely prefer inside.We were told that they had aircon issues.Anyway.Apart from that fantastic dinner

   Sake no Hana - Permanently ClosedResponded on 4 June 2021Dear igodelp, We appreciate your feedback. It’s great to hear that you loved the food, but it is disappointing to read that your dining experience did not live up your expectations and I must apologise for that. We do hope that the few concerns expressed will not deter you from visiting us again. Sincerely, Annie Hu Thornton Senior Restaurant Manager

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7. o

   ocakes

   1 review

   2.0

   1 review

   Dined on 1 June 2021

   overall2food5service1ambience3

   They could’ve done so much better with the service. Discrimination at its finest? Especially with how much i paid. There are so many other restaurants that does better service and much cheaper than theirs.

   Sake no Hana - Permanently ClosedResponded on 4 June 2021Dear ocakes, Thank you for taking the time to share your experience with us. We take comments such as these very seriously, and you can rest assured they are being addressed. Thank you, and we do hope to have the pleasure of welcoming you back. Sincerely, Annie Hu Thornton Senior Restaurant Manager

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8. KS

   KSX12345

   London

   3 reviews

   3.0

   3 reviews

   Dined on 30 May 2021

   overall3food4service1ambience3

   Food was nice but service was very slow!! To be honest there are better Japanese restaurants

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9. T

   Tky74

   London

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 30 May 2021

   overall5food5service5ambience5

   We love this restaurant and have been many times. The food is always incredible and the staff have been super friendly and helpful. If you like sushi, then Sake No Hana is a fabulous choice. We'll be back soon, no doubt

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10. A

    Abcd1234

    Yorkshire

    6 reviews

    1.0

    6 reviews

    Dined on 29 May 2021

    overall1food5service5ambience1

    The restaurant was unbearably hot 🥵

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11. OT

    OpenTable Diner

    London

    4 reviews

    5.0

    4 reviews

    Dined on 28 May 2021

    overall5food5service5ambience5

    Very exciting to be back eating in Sake no Hana for Friday lunch after lockdown. Still amazing, fresh food. The black cod and wagyu bentos we went for were out of this world. The sushi excellent as you would expect and also creative - soft shell crab with mango - don’t mind if so do. Service was smooth and staff friendly. One small thing irked me which is asking if you want water and tea at the beginning. If I’d twigged quicker I was going to be charged £10 I would have likely ordered a different drink. I assumed they were as in Japan, free. My bad I suppose. Not bad enough to detract from an amazing meal.

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12. EJ

    EllJ

    London

    14 reviews

    vip
    4.0

    14 reviews

    Dined on 27 May 2021

    overall4food5service5ambience5

    Lovely as always. Looking forward to when all menu back to normal.

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13. b

    bocman

    1 review

    5.0

    1 review

    Dined on 26 May 2021

    overall5food4service5ambience5

    Great, the cocktails were absolutely amazing. The food was delicious, a little more generosity for there price would be better. Overall, very good.

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14. SM

    ShelleyM

    London

    2 reviews

    5.0

    2 reviews

    Dined on 26 May 2021

    overall5food5service5ambience5

    Beautifully presented with gorgeous aromatic flavours

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15. j

    jijim

    London

    3 reviews

    vip
    2.0

    3 reviews

    Dined on 23 May 2021

    overall2food2service4ambience2

    Food was ok not worth the price at all , I’ve been charge for £150 for 3 people in advance , they told me I will get refund in 3-4 days , what a joke ...

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16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 22 May 2021

    overall5food5service5ambience5

    Excellent service. There was no point during our visit where our glasses were empty or didn't feel attended to. Food was amazing and service friendly and excellent.

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17. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 22 May 2021

    overall5food5service5ambience5

    As always, the food and service was exceptional. It is a pricey experience though, but well worth it.

    Report
18. J

    James

    1 review

    3.0

    1 review

    Dined on 21 May 2021

    overall3food4service2ambience5

    Everything was great, until we asked for a gluten free option on dessert and then the waitress had a tantrum. Most of the food was really good even if it was overpriced. The prawn nigiri tasted like off fish which was a shame as it looked beautiful. All in all, Sake no Hana is more about location, venue and big price tags and less about good food, good service and authenticity. I would go again but it should be half the price.

    Sake no Hana - Permanently ClosedResponded on 23 May 2021Dear James, Thank you for sharing your experience with us. We take great pride in our cuisine and source our ingredients from the best purveyors. I can assure you that the experience you had with the food and service was not our standard. We have sent your feedback to our team and do hope you will visit us again in the future. Sincerely, Annie Hu Thornton Senior restaurant manager

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19. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 21 May 2021

    overall5food5service5ambience5

    Enjoyed very much being back and eating delicious food. I will definitely be going back again.

    Report
20. J

    Jade

    Kent

    3 reviews

    3.0

    3 reviews

    Dined on 21 May 2021

    overall3food3service4ambience4

    The location, service and ambience was good. The food was ok for the price, the menu is very limited and for the money you are much better off going to Roka/Zuma.

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21. OT

    OpenTable Diner

    London

    3 reviews

    vip
    5.0

    3 reviews

    Dined on 21 May 2021

    overall5food5service5ambience5

    Really wonderful evening sat at the bar

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22. OT

    OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined on 21 May 2021

    overall4food5service5ambience5

    日本食にあまり馴染みのない、イギリス人を接待するには良い店です。店内も料理も洗練されていて素晴らしいです。メニューは紙のメニューを全員分用意してほしいです。また、お手拭きも出て来ればありがたいです。最初に手で枝豆を食べますから、気を使います。

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23. R

    Rajeev

    London

    2 reviews

    5.0

    2 reviews

    Dined on 19 May 2021

    overall5food5service5ambience5

    Excellent food and service! The food was delicious as was the cocktails!

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24. OT

    OpenTable Diner

    London

    3 reviews

    vip
    4.0

    3 reviews

    Dined on 17 May 2021

    overall4food4service4ambience5

    Good food but price too high!

    Report
25. DG

    DumitruG

    Caribbean

    1 review

    5.0

    1 review

    Dined on 16 May 2021

    overall5food5service5ambience5

    Perfect Service , Food was great! Staff was very friendly and helpful Amazing atmosphere !

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26. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 16 May 2021

    overall3food3service1ambience1

    A bit mediocre. Slow service

    Report
27. HW

    HowardW

    London

    1 review

    5.0

    1 review

    Dined on 16 May 2021

    overall5food5service5ambience5

    We were there on the final day of outside-only dining before rules were relaxed on 17 May. The staff could not have made the experience better. The food (including the miso black cod), as always at Sake No Hana, was excellent and the sake was perfect both in taste and the way it was presented

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28. D

    Didier

    1 review

    5.0

    1 review

    Dined on 16 May 2021

    overall5food5service5ambience5

    Great experience. The food is truly amazing. I would recommend it to any friend.

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29. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on 15 May 2021

    overall1food5service1ambience1

    Very disappointed. Waiters kept bringing us wrong food and drinks over priced

    Sake no Hana - Permanently ClosedResponded on 17 May 2021Dear Anonymous, Thank you for dining with us at Sake No Hana. We appreciate the feedback on our service standards. We take comments such as these very seriously, and you can rest assured they are being addressed. Thank you, and we do hope to have the pleasure of welcoming you back. Sincerely, Anna Kuzmina Maitre’D

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30. ZP

    ZainulP

    London

    4 reviews

    3.0

    4 reviews

    Dined on 15 May 2021

    overall3food3service4ambience2

    The Terrance wasn’t the best for atmosphere. I was shoulder to shoulder with someone. The food compared to other places wasn’t all that for the price.

    Report
31. SS

    ShrutiS

    1 review

    2.0

    1 review

    Dined on 14 May 2021

    overall2food2service2ambience1

    The tables were outside and in cold. The food is overpriced for its value. They made mistakes in the order and in the bill. I've eaten better sushi elsewhere. Do not recommend the place.

    Sake no Hana - Permanently ClosedResponded on 18 May 2021Dear ShrutiS, We regret to hear that you weren’t happy with the service and the food. We take every comment seriously and have passed your notes along to the team. We do hope to have the opportunity to welcome you back. Sincerely, Anna Kuzmina Maitre’D

    Report
32. A

    Amerah

    London

    5 reviews

    vip
    3.0

    5 reviews

    Dined on 14 May 2021

    overall3food3service4ambience3

    Still too cold for outdoor dining they have blankets but no heaters. As for service they are great. Food is not the best lacks taste but everyone has their preference.

    Report
33. OT

    OpenTable Diner

    London

    3 reviews

    1.0

    3 reviews

    Dined on 13 May 2021

    overall1food5service1ambience1

    The restaurant is not equipped for outdoor seating. Freezing cold with no heaters, rain which came through the umbrellas soaking us - especially due to table placement. Extremely wobbly tables and after asking for it to be fixed we got told it would have to be done after the food, so eating was not a pleasant experience. Asked for the bill and it took 15 minutes as the paper was being changed. Heard the table complaining next to us the whole time about how two glasses of wine took over 45 minutes to arrive with only 4 tables occupied in the whole restaurant. General unpleasant demeanour from some of the staff. Outstanding food but unfortunately the experience was disappointing, especially considering this was booked for a special occasion. Will not be returning.

    Sake no Hana - Permanently ClosedResponded on 15 May 2021Dear Anonymous, We regret to hear that you weren’t happy with the service . I can assure you that the experience you had was not our standard. We take every comment seriously and have passed your notes along to the team. We do hope to have the opportunity to welcome you back. Sincerely, Anna Kuzmina Maitre’D

    Report
34. L

    Leonel

    London

    3 reviews

    1.0

    3 reviews

    Dined on 11 May 2021

    overall1food1service1ambience1

    Some staff members were rude and we felt rushed the whole time. I’m sure the experience inside is better but it was not what you’d expect from a restaurant like that

    Sake no Hana - Permanently ClosedResponded on 12 May 2021Dear Leonel, Thank you for taking the time to share your experience with us. I can assure you that the experience you had with the service was not our standard. We have sent your feedback to our team and do hope you will visit us again in the future. Sincerely, Anna Kuzmina Maitre`D

    Report
35. FS

    FoodieS

    London

    2 reviews

    5.0

    2 reviews

    Dined on 11 May 2021

    overall5food5service5ambience5

    I was high quality food with good service as usual. The warm Sake we ordered was not as great as we'd wanted but I would still recommend it on an overall experience.

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36. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 9 May 2021

    overall5food5service5ambience5

    Love it! Great sushi awesome sake. Lovely staff!!

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37. OT

    OpenTable Diner

    London

    2 reviews

    1.0

    2 reviews

    Dined on 9 May 2021

    overall1food3service3ambience3

    This is the second time that I come home with a stomach bug

    Sake no Hana - Permanently ClosedResponded on 12 May 2021Dear Anonymous, Thank you for dining with us at Sake No Hana. We appreciate the feedback on the food. We take comments such as these very seriously, and you can rest assured they are being addressed. Thank you, and we do hope to have the pleasure of welcoming you back. Sincerely, Anna Kuzmina Maitre’D

    Report
38. OT

    OpenTable Diner

    London

    7 reviews

    vip
    5.0

    7 reviews

    Dined on 9 May 2021

    overall5food5service5ambience5

    The location is fantastic both inside and outside, nevertheless I would recommend staying inside. The food is surely the best Asian one you can find in London. Even if the price is high it is completely justified by the very high quality.

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39. A

    Anonymous

    London

    1 review

    2.0

    1 review

    Dined on 8 May 2021

    overall2food4service2ambience1

    Sent our order to another table, sat in the cold for up to 2 hours. They offered us 2 deserts as an apology. Decent given I come to this restaurant a lot.

    Sake no Hana - Permanently ClosedResponded on 10 May 2021Dear Guest, Thank you for dining with us at Sake No Hana. We appreciate the feedback on our service standards. We take comments such as these very seriously, and you can rest assured they are being addressed. Thank you, and we do hope to have the pleasure of welcoming you back. Sincerely, Anna Kuzmina Maitre’D

    Report
40. RA

    RichA

    London

    6 reviews

    vip
    4.0

    6 reviews

    Dined on 8 May 2021

    overall4food5service5ambience4

    Having dined at Hakkasan in Mayfair before, I was hesitant about dining at Sake no Hana. I needn't have been - the service was excellent, polite and very attentive, and the food delicious.

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