Serafina Upper West

4.4
icon/ic_reviewCreated with Sketch.
318 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
icon/ic_cuisineCreated with Sketch.
Italian

Top tags:

Pre/post Theatre
Casual
Located in New York City’s premiere “suburban” oasis, Serafina Upper West brings energy to the ground floor of The Art House New York Hotel. Vibrant frescos grace the walls while the pizza oven and its aroma is the center of attraction. Large windows allow diners seated in comfortable booths and tables expansive views of the busy streets, while the sidewalk café puts guests right in the middle of all the action.

Offering delicious Italian cuisine, Serafina Upper West prepares fresh pastas, pizzas, seafood and meats. Choose from breakfast, brunch, lunch or dinner and dine in or take-out.

Serafina Upper West is a friendly destination for local families, professionals, visitors and everyone craving a fabulous Italian meal.

Get it delivered

Special Offers

What 318 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.3
food
4.2
service
4.2
ambience
4.1
value
Noise · Moderate
88% of people would recommend it to a friend
Sort by
Filters
b
New York Area
2 reviews
Dined on 12 March 2020
Overall5food5service5ambience5

The food was really good- especially the steak, and the service was great!!

PR
New York Area
37 reviews
Dined on 7 March 2020
Overall5food5service5ambience5

Always reliably good. Value for the money!

AM
New York Area
13 reviews
Dined on 6 March 2020
Overall2food3service3ambience1

I have never had a more bizarre dining experience. We made a last minute reservation as my parents were staying at the hotel across the street and didn’t want to go far in the cold/rain. When shown to our seats I asked if there might be a quieter table as my mom has hearing problems (we were originally shown a table by the bar directly underneath a speaker). The hostess was very kind and seated us in a sort of back room where a larger party seemed to be gathering to leave. Turns out their party was just arriving. Over the course of our dinner we watched as three small children climbed the walls up to the ceiling, grabbed and ripped down part of the light fixtures, screamed, cried, knocked into our table, our chairs, all while the adults and restaurant staff looked on but said nothing. The adults in the group were equally ill mannered. One woman sat directly behind me was constantly up and down from her seat-knocking me in the back each time without apology. The waiter looked me in the eye and watched this happen repeatedly and said nothing. When they were served their meal they were essentially served by reaching over our table to the point where we ducked from plates being passed over our heads. I honestly thought I was in the twilight zone- or that we were invisible-because surely a group of civilized people could not knowingly be so rude. I was just looking for a casual place in the neighborhood to grab a quick salad and glass of wine to catch up with my parents. Unfortunately, it was a miserable time given the chaotic atmosphere and inattentive service.

P
New York Area
30 reviews
Dined on 26 February 2020
Overall5food5service5ambience5

It has a supreme selection of pasta and pizza selections. Great quality of food.

OT
New York Area
1 review
Dined on 14 February 2020
Overall3food2service3ambience3

Bathrooms need renovation!

P
1 review
Dined on 14 February 2020
Overall5food5service5ambience5

Wonderful service and excellent food

s
Raleigh
21 reviews
Dined on 13 February 2020
Overall4food4service4ambience4

My husband and I wanted a restaurant where we could have a good dinner and conversation with our youngest son - a time to eat well and visit. Serafina was just perfect. The ambiance on a cold, dark night was warm and welcoming; our table had sufficient space around it so we could talk comfortably without overhearing others, but also feel part of the room; the waitperson was skilled and pleasant, informing us of offerings, giving advice on wine, but never being overbearing or intrusive (so rare!); and the food was delicious. The artichoke soup, particularly, was outstanding. We are so grateful there is still a restaurant on the planet where it is possible to eat well, but where the focus is not on rare ingredients or a star chef, but on making people happy. Thank you, Serafina!

GM
New York Area
1 review
Dined on 10 February 2020
Overall3food4service4ambience5

$34 for chicken cutlet parmesan special (essentially a flattened piece of chicken with tomato sauce and bits of mozzarella) with a side of salad is crazy. It was passable, but no better than the local Italian. Great for families and good service, but the prices are getting ridiculous for the quality of the food. Wine too- $16 for a half full glass of mediocre wine ($20 a bottle at the wine shop) is just over the top. Nice place, but not on par with what can get in midtown or the UWS for the same or lower price.

SP
Tampa
1 review
Dined on 8 February 2020
Overall2food2service1ambience4

I attentive service. Had to ask for every refill of water, plates to be cleared etc. Appetizers and salad came out together followed 5 minutes later by entrees after we had been sitting there 30 minutes. Tasteless Caesar salad. Chicken parmigiana was dry and inedible. Calimari was good, wine good. This place should have been better but it wasn’t

G
New York Area
1 review
Dined on 8 February 2020
Overall4food5service4ambience4

Service a little slow otherwise very nice

WL
1 review
Dined on 8 February 2020
Overall5food5service5ambience4

Great service, great food & drinks!! We were right on time for our show after!! Highly Recommend!!

PM
New York Area
5 reviews
Dined on 7 February 2020
Overall2food3service2ambience4

Hostess seemed list, food lacked flavor and music was way too loud for my taste.

TA
New York Area
1 review
Dined on 7 February 2020
Overall5food5service5ambience4

We always love it here - this time was made even better with our waiter Stefan - he was friendly, patient and fun! Food is amazing - we are from Long Island and love traveling to the City to enjoy the food and atmosphere at Serafina!

CM
1 review
Dined on 7 February 2020
Overall5food5service5ambience4

Everything we ate was absolutely fabulous! My salmon on a bed of lentils and spinach was so delicious- I ate the whole thing!!!! It was cooked to perfection and delectable. My husband’s spinach ravioli were light and and fresh. He loved them! We also had calamari & they were cooked perfectly. Fried & nicely seasoned. Yummy! The buffalo mozzarella was the only this that was a little plain. Not bad, but nothing to “write home about”.
We would gladly come back to this restaurant. The service was outstanding and the prices were very reasonable. A+

JA
1 review
Dined on 6 February 2020
Overall5food5service5ambience5

Great service for a great birthday. Food was amazing and so was the table side service.

GM
1 review
Dined on 6 February 2020
Overall5food5service5ambience5

We arrived on time and were seated immediately. The servers were polite and warm. Food came out timely and was hot and delicious. The price was reasonable and we would definitely recommend this restaurant to everyone.

CW
San Diego
4 reviews
Dined on 1 February 2020
Overall5food5service5ambience5

We ate 3 meals (2 breakfast 1 dinner) during our stay. All were fantastic. Staff was wonderful, courteous and accommodating.

The lemon ricotta pankakes are outstanding- I will forever dream about these pancakes. The veal limone and branzino special were fabulous.

Gem of a spot.

JE
New York Area
29 reviews
Dined on 27 January 2020
Overall5food5service5ambience5

Fabulous food, amazing waiter. And great drinks!

RM
Tahoe
5 reviews
Dined on 22 January 2020
Overall3food3service2ambience2

I expected a class restaurant, reserved and dressed well to eat there as a special night on a trip into the city. When we went in and were being seated I asked the matre de if there was a men’s room. He replied “obviously” and directed me to it. Then while I was there the waitress got my wife’s wine order instead of waiting for my return. It was a rushed evening. From there our food was out 1,2,3 so not enough time to linger. Loud tables nearby led to a non romantic feel. The Buffola was high quality but presented strangely, as a solid ball in the middle of a huge plate with small tomatoes around. The special, chicken parmigiana, was presented on the same huge plate - looked like a pizza, fair but not great taste. Overall disappointing, would not go back.

FS
New York Area
17 reviews
Dined on 12 January 2020
Overall5food5service5ambience5

Surprised at how many children were dining with their parents on a Sunday evening but other than that, the specialty drinks were yum, the food, esp the heart shaped lobster ravioli, portobello mushroom ravioli, and veal scallopini were all YUMMY, and the chocolate mousse was delicious. Definitely going back when in that neighborhood near the Beacon.

OT
1 review
Dined on 12 January 2020
Overall5food5service5ambience5

It was awesome. Food was unbelievably. We ordered chicken parm. I was splitting it with my sister. Thank god we did that. It could of feed 3 people.

OT
New York Area
13 reviews
Dined on 11 January 2020
Overall5food5service5ambience5

Wonderful ambiance , service and food selection. We enjoyed dinner before the show at the Beacon. I would recommend it to anyone visiting that area.

BC
1 review
Dined on 10 January 2020
Overall4food4service4ambience4

Solid Italian food at fairly reasonable prices. Nice ambiance with friendly waitstaff.

OT
Grand Rapids
1 review
Dined on 4 January 2020
Overall4food5service4ambience5

Our server was good but at the beginning I felt a little rushed and then when we got to the end of the meal the server took a lot of time coming back to the table to clear dirty plates and drop the check. I put on our reservation that we were celebrating a birthday and it was never mentioned by anyone. The food was spectacular tho!!! First time I've had risotto cooked right at a restaurant and the Bolognese on my son's pasta was probably the best I ever had.

OT
Phoenix
1 review
Dined on 4 January 2020
Overall3food4service1ambience2

Service is consistently awful. Kind of amazing.

OT
New York Area
1 review
Dined on 31 December 2019
Overall4food3service4ambience4

It was NYE so it was only a pre-fixe menu. I ordered the lobster ravioli, which was delicious and my boyfriend ordered the filet mignon medium rare, but it came medium/medium-well. Everything else was delicious but I think due to it being NYE, the quality was subpar.

CK
New York Area
40 reviews
Dined on 31 December 2019
Overall3food4service2ambience3

Service was very very slow. It was early on New Year's eve but there were plenty of open tables, so I don't think it's that they were unusually busy. Our food didn't take particularly long to come out, but taking our order, checking in to see if we wanted another glass of wine or cocktail, asking us if we wanted dessert, etc all seemed to be lagging. A piece of our silverware fell on the ground but a new one was never brought, so we shared.
Food is very good and pricing is reasonable, so I won't say to avoid this location, but if you're trying to keep to a schedule, it might be best to go elsewhere.

s
New York Area
5 reviews
Dined on 31 December 2019
Overall2food2service1ambience2

New Year, New Restaurant choice. Serafina used to be good. Table was terrible, Service was terrible, food was just OK. I would say stay away plenty of Great Italian restaurants on the UWS.

OT
1 review
Dined on 24 December 2019
Overall5food5service5ambience5

Xmas Eve was great

1
New York Area
20 reviews
Dined on 23 December 2019
Overall3food2service2ambience4

Food was terrible. We had eaten at the Serefina in East Hampton over the summer and had a good dinner. This place doesn’t compare.

AM
1 review
Dined on 22 December 2019
Overall4food4service4ambience4

I think the chef was reading the New York Times while frying my eggs. I asked for over easy but they were not. I would have returned but I was hungry. Disappointed that they had no sparkling water for an Italian restaurant. The best part was we were not rushed to leave

ON
New York Area
5 reviews
Dined on 21 December 2019
Overall3food2service4ambience4

The shrimps were like a rubber

BK
Western NC
2 reviews
Dined on 20 December 2019
Overall5food5service5ambience5

Excellent service, food and atmosphere. Would highly recommend this restaurant!

JZ
New York Area
1 review
Dined on 20 December 2019
Overall5food5service5ambience5

The food was very good,but more importantly the wait staff was wonderful, efficient ,considerate, very impressive for such a busy place.

DM
New York Area
4 reviews
Dined on 18 December 2019
Overall2food1service1ambience3

I ordered gluten free spaghetti. It was a ball of goo. Had to eat it because couldn’t get the waiters attention and had an event to attend.
My wife ordered a pizza Bianca not much better.
Totally awful.

U
New York Area
31 reviews
Dined on 18 December 2019
Overall4food4service5ambience4

Food was superb service friendly and professional fish prepared just right and appropriate sized portions
A great everyday place to dine but also good for special occasions outdoor brunch in spring and summer a delight

OT
Los Angeles
3 reviews
Dined on 15 December 2019
Overall1food2service1ambience2

The service was terrible. No one came to offer drinks or ask if we were ready to order. We had a terrible time trying to make eye contact to get someone to help us. They finally took our order and when the food started to arrive everyone’s dishes came out at different times. We also had to ask for a clean fork and spoons. We had four people in our party and no one was happy.

EM
New York Area
7 reviews
Dined on 13 December 2019
Overall5food5service5ambience5

The service and the food was excellent!!!

OT
1 review
Dined on 12 December 2019
Overall5food5service5ambience5

Food was outstanding and the service was wonderful.

E
New York Area
40 reviews
Dined on 10 December 2019
Overall4food5service4ambience3

Solid Italian food. We were a little cramped and it was loud, but service was good and prompt.