Serafina Upper West

4.5
393 reviews
$30 and under
Italian
Located in New York City’s premiere “suburban” oasis, Serafina Upper West brings energy to the ground floor of The Art House New York Hotel. Vibrant frescos grace the walls while the pizza oven and its aroma is the center of attraction. Large windows allow diners seated in comfortable booths and tables expansive views of the busy streets, while the sidewalk café puts guests right in the middle of all the action.

Offering delicious Italian cuisine, Serafina Upper West prepares fresh pastas, pizzas, seafood and meats. Choose from breakfast, brunch, lunch or dinner and dine in or take-out.

Serafina Upper West is a friendly destination for local families, professionals, visitors and everyone craving a fabulous Italian meal.

Support Serafina Upper West during COVID-19

What 393 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.3
service
4.3
ambience
4.1
value
Noise · Moderate
79% of people would recommend it to a friend
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MC
MitchellC
New York Area
4 reviews
Dined a day ago
Overall2food2service1ambience2

Too noisy and food very disappointing. Go elsewhere.

P
Phyl
New England
3 reviews
Dined a day ago
Overall4food4service3ambience3

Delicious, fresh food with wide variety of offerings. Expect a crowd!

JM
vipJohnM
New York Area
39 reviews
Dined 3 days ago
Overall3food5service2ambience4

Food was great. They are still having a problem with the service and the prices are high.

OT
OpenTable Diner
1 review
Dined 4 days ago
Overall5food5service5ambience5

Great food, quick service, family friendly

B
vipBubba
New York Area
56 reviews
Dined 6 days ago
Overall3food3service3ambience4

some dishes executed OK, others, like the carbonara, not good at all. Too pricy for what you get. Service also a bit poor for us while others looked well taken care of. Nice atmosphere and if you don't mind paying a bit more, a good choice. You can get better food at lower prices elsewhere.

CJ
vipCathyJ
San Francisco
24 reviews
Dined on 16 June 2021
Overall5food5service5ambience5

Great outdoor dining. Food is always delicious

S
Shingyo
New York Area
1 review
Dined on 13 June 2021
Overall1food4service1ambience3

The waiter was inattentive. When the bill came ($450.00) for six people he said that the tip was included. Was this mandatory gratuity the reason that he didn't pay much attention to us? Did he feel that he didn't need to in order to get his tip? Whatever, we will not be returning soon.

LM
LuluM
San Diego
3 reviews
Dined on 8 June 2021
Overall5food5service5ambience5

Service was absolutely excellent. Food was delicious and had many options for the family.

S
vipStan
Los Angeles
51 reviews
Dined on 2 June 2021
Overall5food5service5ambience4

Very good service and food. Enjoyed the whole experience.

d
vipdaytripper
New York Area
13 reviews
Dined on 1 June 2021
Overall5food5service5ambience5

Reliably delicious italian food in an attractive setting. Great service.

JD
JustinD
New York Area
1 review
Dined on 31 May 2021
Overall4food4service4ambience4

Great time for us and our two 5 year olds. Food was solid, kids menu was better than average, and service was prompt and kind. We will definitely come back!

OT
OpenTable Diner
New York Area
49 reviews
Dined on 31 May 2021
Overall4food4service4ambience4

Food was good. Service a bit slow but friendly and helpfull. The outside tables are nice and the noise level is fine!

g
geminibdays
New York Area
1 review
Dined on 28 May 2021
Overall5food4service4ambience5

we were celebrating 3 birthdays and they brought three candles in our desserts and it was overall extremely festive and fun! and all the COVID precautions were great - we felt very comfortable.

O
vipOpentableuser
New York Area
7 reviews
Dined on 21 May 2021
Overall1food2service4ambience4

We used to love this location but our experience was not good at all. Our pizza was like soup, soggy and wet. There was no AC inside, which is odd given air circulation issues these days. Sadly, we won’t be back to this location.

EP
ErikaP
New York Area
7 reviews
Dined on 21 May 2021
Overall4food5service3ambience4

As always, great food and warm welcome at Serafina. It was a weekday lunch, the outdoor patio was breezy and comfortable, but given the few people there, it felt safe, but service was quite slow. This has not been the norm, but it was ok. We were not in a hurry.

P
Pwhite
Los Angeles
2 reviews
Dined on 20 May 2021
Overall5food4service5ambience5

Bransini very tasty, grilled asparagus perfect, generous glass of sancerre, tasty foccia. Quiet booth for four even though we were only two. NYC prices, but we're in NYC on West 77th.

RK
RikK
New York Area
2 reviews
Dined on 19 May 2021
Overall2food1service5ambience2

I had much different food expectations. We ordered a Cesar Salad that was just ok, but the pizza was disappointing with little cheese, and difficult to get into separate slices. Even though thin crust, I would not recommend the pizza here. The Tiramisu dessert was excellent, and the service. I am aware with pandemic things have been different, but overall it was a disappointment.

GF
GabrielF
1 review
Dined on 14 May 2021
Overall4food5service4ambience5

I love this restaurant. The food and ambiance are great. It was the perfect place to take my mom and two aunts out for dinner. We enjoyed everything!

OT
vipOpenTable Diner
New York Area
1 review
Dined on 13 May 2021
Overall2food2service2ambience2

When making the reservation, I had requested a birthday candle but none came. During the meal two requested items never arrived. Service was slow and food was mediocre at best.

RB
vipRaoulB
New York Area
1 review
Dined on 12 May 2021
Overall4food4service3ambience3

Good meal, server was a little pushy to get us out.

AM
AugustaM
New York Area
8 reviews
Dined on 12 May 2021
Overall5food5service5ambience5

Excellent meal and setting. The service was fantastic!

l
viplove2eat
New York Area
46 reviews
Dined on 11 May 2021
Overall3food3service3ambience3

Serafina is a great staple for the UWS! The service and food are consistent - Looking forward to going back and will definitely recommend to friends.

ED
EricD
New York Area
2 reviews
Dined on 9 May 2021
Overall3food4service2ambience2

I had a salad there. It was good but waiter took a long time to finally get to our table, and wasn't a huge fan of their outside seating. It was also Mother's Day, so maybe a bit more hectic than usual. Prices are a little high to me too for what they're giving. There was also no weekend brunch menu!

OT
OpenTable Diner
New York Area
1 review
Dined on 6 May 2021
Overall5food5service5ambience5

The food was delicious and the atmosphere was quiet and relaxed.

TR
vipTRosie
New England
16 reviews
Dined on 6 May 2021
Overall5food5service5ambience5

Very good salads, lovely service, no distractions and no rushing us to leave. Will come back!!

SC
StevenC
New York Area
2 reviews
Dined on 1 May 2021
Overall5food5service5ambience5

Food was amazing we were sat right away loved the location and vibe

AL
vipALSnyc
New York Area
10 reviews
Dined on 26 April 2021
Overall5food5service5ambience4

A very nice place, with very good food, plenty of space and great service

DJ
vipDaveJ
New York Area
11 reviews
Dined on 18 April 2021
Overall3food5service3ambience3

$9 covid fee on bill?

JM
vipJohnM
New York Area
40 reviews
Dined on 18 April 2021
Overall2food3service1ambience2

The service was completely disorganized. We ordered our 7 year kids meals first (kids pizza), which they brought out and gave to the table next to us that was full of adults. The waiters were speaking Spanish — which I am fully fluent in — and they admitted to each other that they made a mistake but then in English told me the kitchen was backed up — that was a complete lie. I asked the waiter if they could do anything and I got a non-responsive smirk. I then took it up with the manager and requested that they do something to compensate. I got no firm answer from the manager. We ate our dinners in front of the kids while they waited for their dinners. They brought us compliment at drinks (which we did not want or need as it was a Sunday evening). The service in this place is going down and they continue to charge really high prices. What got me really angry was the dishonesty on the waiter’s part and the failure to own up to the mistake. Had they just done that, things would have gone more smoothly. Think twice about coming to this.

N
Notthrilled
New York Area
2 reviews
Dined on 16 April 2021
Overall2food4service2ambience2

be forwearned-- "outdoor" dining is fully enclosed. They seemed extremely annoyed when we asked to open a flap to let some air in.

OT
OpenTable Diner
New York Area
2 reviews
Dined on 10 April 2021
Overall1food3service3ambience1

Went for my daughter’s birthday. Saw a sign when we entered that said to pardon the appearance as they transition to spring. I’ve been here many times and always a fun festive atmosphere for the season. This should have been disclosed ahead of time. Pictures online are amazing, but the restaurant looked like a barn under construction. Further, the reservation was at night and we were seated next to an open window, which could not be closed due to COVID-19? That’s a joke. Roof was open and windows and besides dealing with the cold temps, every few minutes menus and everything else was blown off our table due to gusts. Staff would not accommodate another table. Service was rushed. Prices were reasonable, but portions extremely small so relative value was lacking. Overall, very disappointing and will not be back.

t
viptastebud
New York Area
13 reviews
Dined on 10 April 2021
Overall5food5service5ambience5

Grilled salmon and veggies to accommodate my WW regime.
Delicious!

O
vipOzuva
New York Area
9 reviews
Dined on 10 April 2021
Overall5food4service5ambience5

A solid everyday dining spot. The filet arugula salad was skimpy on the filet and overpriced as a result. Delicious portifino pizza. Kind service.

NY
vipNYCPuma
New York Area
4 reviews
Dined on 9 April 2021
Overall1food5service1ambience1

Just had an awful experience eating here. My reservation was for 7:15 PM. When I arrived we were "checked in" and waited in the front. They informed us that their tables were currently full but that they had seating at this enclosed space with heaters. We contemplated taking a table there until we realized that there was no ventilation, no screens and everyone in there was really close to each other. It was as if though Covid didn't exist in that enclosed space. Completely irresponsible by the restaurant.

We ended up waiting....and waiting.....until we were finally seated at 7:55PM. I was furious. If we ever arrived that late, I doubt this restaurant would honor our reservation. There is NO excuse for this by any restaurant. If you don't have availability, then don't offer it. If you know that your customers will be waiting for a while then offer them beers, drinks, bread etc. What Serafina doesn't realize is that I've personally recommended 5 friends here and they all come here and spent upwards of $100 for dinners. I myself have been here 3 times. Now I will let everyone know how disrespectful they are to their diners' time. The ONLY reason that I left a tip is that their understaffed waiters and waitresses really tried. The food was also amazing. Avoid this place if you don't want to wait especially if you are making reservations for dates.

UW
vipUWSNeighbor
New York Area
10 reviews
Dined on 4 April 2021
Overall4food5service4ambience5

Food was good, but the service a little slow.

ER
vipER737
New York Area
23 reviews
Dined on 3 April 2021
Overall5food5service5ambience5

Great experience at the restaurant. Good food and nice atmosphere.

OT
OpenTable Diner
New York Area
3 reviews
Dined on 2 April 2021
Overall5food4service5ambience4

We went here for our first family meal at a restaurant in a year and it was well worth the trip from Long Island. The service was terrific, the food was delicious and we felt very safe eating there with covid precautions taken seriously. A really great experience— especially since they took our sons’ food allergies seriously.

UW
vipUWSdad
New York Area
154 reviews
Dined on 25 March 2021
Overall3food5service2ambience3

While the food was great as always, the service was disappointing on this visit. We sat in one of the tables along the side streets and went long periods of time waiting for a menu, our food, the check, etc. And, while they corrected the error when we pointed it out, they had substituted a wine we ordered with a more expensive one without telling us. That said, the truffle pizza, penne a la vodka and Farfalle were all excellent. Hoping this was a one-time lapse...

RS
vipRobertaS
New York Area
36 reviews
Dined on 25 March 2021
Overall5food4service5ambience4

Had lunch in outside tent and it was comfortable. My friend had a stroller and we had plenty of room. The branzino was nicely prepared. Nice lunch place

N
vipNso1973
New York Area
14 reviews
Dined on 19 March 2021
Overall5food5service5ambience5

Always outstanding food and service thank you

FAQs

You can order delivery directly from Serafina Upper West using the Order Online button. Serafina Upper West also offers takeaway which you can order by calling the restaurant at (212) 595-0092.

Serafina Upper West is rated 4.5 stars by 393 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.