Serafina - White Plains

4.2
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221 reviews
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$31 to $50
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Italian
Located in the heart of downtown, adjacent to the Ritz-Carlton Residences, Serafina accommodate local families, children, couples and professionals. Our comfortable 85-seat space is decorated with colorful frescos hand-painted by Italian artist Michela Martello. Have a drink at our bar or enjoy the fresh breeze on our outdoor 40-seated sidewalk café.
Choose from over 20 varieties of delicious thin crust pizzas, including our signature Black Truffle Pizza, or try our homemade pastas, marinated meats, and fresh seafood. Make sure to save room for dessert.We have Italian favorites like Tiramisu, Panna Cotta and Berry Tart.
What 221 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.0
service
4.0
ambience
3.8
value
Noise · Moderate
55% of people would recommend it to a friend
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CM
New York Area
1 review
Dined 4 days ago
Overall 3food 4service 3ambience 4

Seemed like a nice place walking in. The server was not attentive at all. We had to continuously get another employee to go get him for us whenever we needed something. As far as the food, the bread they give you once you are seated was cold and hard. The minestrone soup was room temperature and tasted "ok." I will say, however, that the meatballs were delicious. I also had the jumbo shrimp with risotto which was also delicious. Overall, I might give Serafina's another try but definitely not this location.

OT
New York Area
2 reviews
Dined on 7 September 2019
Overall 4food 5service 4ambience 5

The food was delicious. Te service was ok. We had to wait a little bit and it wasn’t clear who was our waiter. Once we placed the order the service was good.

DM
New York Area
5 reviews
Dined on 16 August 2019
Overall 3food 3service 3ambience 3

Many better Italian restaurants in the area - Was not impressed for the price Bad value, small portions

AK
New York Area
6 reviews
Dined on 6 August 2019
Overall 4food 3service 4ambience 4

Nice, but very different from the NYC quality. It used to be as good as the NYC locations.

RK
New York Area
21 reviews
Dined on 20 July 2019
Overall 4food 4service 4ambience 4

Good food. Good service.
Bad mojito- no lime (wtf)

G
New York Area
31 reviews
Dined on 30 June 2019
Overall 4food 3service 3ambience 4

The restaurant was lovely, although a bit warm, and the waitstaff was extremely accommodating to my family, which included two older grandparents. We've been to this restaurant before for other meals, and the service is consistently on the slow end. The food was good overall, with a couple of highlights: the "fabulous scrambled eggs" and the smoked salmon benedict were both excellent.

LR
1 review
Dined on 25 June 2019
Overall 2food 2service 4ambience 3

Table for 4 was so small it was overcrowded. Super hot and muggy in restaurant.

w
New York Area
12 reviews
Dined on 16 June 2019
Overall 3food 3service 1ambience 3

The service was very slow, perhaps because it was Father's Day but they should have planned for this. the pizzas we ordered came out 10 minutes after the other main courses and they weren't very good. I love Serafina in NYC and thought this was a guarantee but it wasn't great at all. Bummer.

LS
1 review
Dined on 16 June 2019
Overall 1food 5service 1ambience 3

I’ve loved this chain in the city and had been wanting to visit for a while. We were the first people to be seated on father’s day but then promptly ignored because another table apparently was keeping the entire staff occupied. The other table that was seated 20 minutes after our arrival had their food first and had their bill and left before we ate. We were a party of three the other table a party of five. How does that happen? For the money they should have been better staffed and more service oriented. Very disappointed. Will never go again.

f
New York Area
6 reviews
Dined on 19 May 2019
Overall 1food 1service 1ambience 1

We ended up walking out! The service was terrible. When we sat down, the waitress gave us water only after we asked for it and did not even take our drink order. We had no menus and again we had to ask for them. We were inside seated for 15 minutes before we decided to walk out and go to another restaurant. There were only two parties besides ours during this time so it was not busy at all and the party next to us was also having issues with waiting over 15 minutes to just order. Highly disappointed as we had never been to this location and looked forward to it all week.

OT
New York Area
4 reviews
Dined on 12 May 2019
Overall 1food 3service 1ambience 3

Waited 1 hour just for water. Waited 1.5 hours for someone to take our order. When it came, it was all wrong. Worst Mothers Day experience.

RL
New York Area
24 reviews
Dined on 12 May 2019
Overall 3food 3service 3ambience 3

Reliably good food and service. Pleasant atmosphere. Convenient. Attractive bartender. I prefer weeknight dining here, since weekends can get busy, which may slow down service and make it noisier.

LD
New York Area
2 reviews
Dined on 12 May 2019
Overall 2food 3service 3ambience 2

The overall experience was good. My husband was less impressed and it was his first time. I've been to this restaurant several times.

We went for Mother's day with my family and the restaurant was busy. It seemed they weren't prepared for the reservations let alone the walk-ins. We had to wait about 15 minutes to be seated with a reservation which isn't too bad. The people with reservations in front of us were waiting 30 minutes.

The service was a little slow and the waitstaff seemed overwhelmed. We had to wait for our food but it wasn't a long wait. I would say we waited about about 20 minutes for the apps and after we finished those I would say an additional 20 for our meal. One complaint my husband had is he ordered pasta w/ broccoli rabe. The plate was extremely hot and the waiter didn't warn my husband when he handed it off to him. He burned his hand. Only then was he told the plate was hot and the waiter was not apologetic but I assume he forgot to apologize for not warning him.

The appetizers were very good. We had calamari and beef carpaccio. The mains were good although we did ask for our steak to be medium rare for the arugula salad and it came out well done. I didn't mind as mine wasn't overly cooked but my sister's was a bit well done and she didn't enjoy hers. The deserts were delicious no complaints there. The host was very polite and he did his best on this busy day.

I would go again but I usually go on special occasions. It's a little on the pricey side and I would recommend they prepare for the reservations and the waitstaff to be a little more attentive for a better experience.

SS
New York Area
2 reviews
Dined on 12 May 2019
Overall 3food 3service 2ambience 3

Service was slow and dismal. Noisy crowd. NO brunch menu available even though I inquired via tele call

a
New York Area
3 reviews
Dined on 12 May 2019
Overall 2food 3service 3ambience 3

Went for Mother's Day at 11:30am, no brunch menu (just the regular menu). Ordered 1 mimosa, 1 glass of wine, milk, calamari app, burrata with prosciutto app and lobster ravioli. Bill came to $100 which seems a bit high for lunch. The burrata was good but their balsamic was awful which ruined the plate. I asked for another balsamic and was given another bottle of the same balsamic. I was with an 8yo and we were not offered a children's menu. The table next to us had 2 children and half way through their meal asked for a children's menu and were given one. They have 2 doors, one on main street one on Rennaissance Square. They had the door on Main locked (no sign to indicate to use the other door) and despite at least a dozen people coming to the door on Main they didn't open it, and it was pouring. Overall, not impressed.

LS
New York Area
11 reviews
Dined on 11 May 2019
Overall 3food 3service 2ambience 3

Server was pleasant, but extremely inefficient. Food was ok, but nothing that would make me want to return.

E
New York Area
1 review
Dined on 11 May 2019
Overall 5food 5service 2ambience 5

Service was very slow for a Saturday but all in all the food and ambiance was great!

K
New England
1 review
Dined on 11 May 2019
Overall 3food 3service 1ambience 3

Service was the worst. Absolute worst. Our table was right next to the swinging kitchen doors which BANGED each time someone rushed through them; that was a very unpleasant disruption making it difficult to enjoy pleasant conversation. Food was good but not notable enough to make up for the noisy door and horrible service from Carlos.

DD
New York Area
12 reviews
Dined on 25 April 2019
Overall 5food 5service 5ambience 5

Very nice lunch menu. Good choices and well prepared.

OT
New York Area
1 review
Dined on 21 April 2019
Overall 2food 4service 1ambience 2

Waiter forgot that we were even seated and ready to give our orders. Took an hour to get waters and 1.5 hours to get our orders. Embarrassing to our guests

DG
Washington DC
18 reviews
Dined on 5 April 2019
Overall 3food 3service 1ambience 2

Service was so bad it was almost comical

And the place was not full at all!

R
Richmond
2 reviews
Dined on 5 April 2019
Overall 5food 5service 5ambience 5

We were in White Plains for a conference and chose Serafina sight unseen. We were extremely happy. The service was right on target and the food was outstanding. By far the best calamari I have ever had. My friend had the lobster ravioli and raved about it. The waiter was very accommodating to me because I was not feeling 100% and just wanted a basic ziti with tomato sauce and some dollops of fresh mozzarella. He made sure I got what I needed. My table mates ordered the profiteroles and I had a bite. The best chocolate sauce ever! I'm sad I live all the way in Virginia. If I lived near Serafina, I'd visit it at least once a month.

N
San Francisco
3 reviews
Dined on 31 March 2019
Overall 5food 5service 5ambience 5

Perfection!! Thank you for a beautiful brunch! The service was impeccable! The food stellar as always!

MF
New York Area
4 reviews
Dined on 23 March 2019
Overall 4food 4service 4ambience 3

We had a great meal. Service was good and it was quiet enough to enjoy conversation with friends.

OT
New York Area
4 reviews
Dined on 17 March 2019
Overall 5food 5service 5ambience 5

11名で行きました。
ピザがとても美味しく、沢山の人数でしたが、スタッフも感じよくとても良かったです。マンハッタン、東京にもお店があるようです。

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ED
New York Area
1 review
Dined on 24 February 2019
Overall 5food 5service 5ambience 5

We had a lovely lunch for my mother in law's 81st birthday. The food was great and the service was attentive.

OT
San Francisco
1 review
Dined on 23 February 2019
Overall 5food 5service 5ambience 5

Excellent service

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NY
New York Area
13 reviews
Dined on 14 February 2019
Overall 4food 5service 3ambience 4

The food was amazing however I had to work to get the waiter to take out dinner orders and bring things to the table. Considering it was Valentine’s Day made it disappointing.

M
New York Area
6 reviews
Dined on 8 February 2019
Overall 3food 2service 3ambience 3

Too expensive for what it is. Food was fair at best.

LC
New York Area
2 reviews
Dined on 23 January 2019
Overall 4food 4service 4ambience 4

Food was great. Perfect lunch spot. Had a nice booth that was round which was very nice. Salads and soups excellent!

FG
New York Area
8 reviews
Dined on 28 December 2018
Overall 4food 4service 4ambience 3

Had a dinner with the family and expected a formal setting, what we got was a bright cement floor decor. The interior was inviting, just not what I hoped for. We were seated near the kitchen so balance out the room, which was busy. Our server was great and allowed us to have a leisure dinner which was appreciated. The food was good and fresh. Would go back with a work crown, not a dinner with the family. Was reasonable, $340 for 7 of us (only a single glass of wine).

JM
Denver
3 reviews
Dined on 3 November 2018
Overall 5food 5service 5ambience 5

We are frequent travelers and whenever we are in White Plains, staying next door at the Ritz Carlton, we stop in for dinner as a couple or with family. In 12 years frequenting Serafina, we always look forward to dining and have never been disappointed.

KH
New York Area
1 review
Dined on 15 October 2018
Overall 4food 4service 3ambience 4

We enjoyed our quiet business lunch. The food was delicious (I had Branzino and they accommodated a substitution for my no-carb diet). The view also was nice. Location is great for any downtown White Plains event.

MD
New York Area
3 reviews
Dined on 13 October 2018
Overall 3food 4service 2ambience 4

Service was a little erratic. Some dishes delivered in a timely manner, others took a long time. And how can an Italian restaurant not know what ziti is?

OT
New York Area
1 review
Dined on 12 October 2018
Overall 5food 5service 5ambience 5

Muy buen servicio , en especial es mesero , excelente comida también , sin duda el mejor de la zona , FELICITACIONES !!

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j
New York Area
102 reviews
Dined on 14 September 2018
Overall 3food 3service 3ambience 3

Restaurant is good, service, food etc.
Parking not the easiest. Plenty of meters but you need quarters, They don't take credit cards like NYC

NY
New York Area
11 reviews
Dined on 13 September 2018
Overall 1food 1service 1ambience 3

I love Serafina in NYC and was extremely disappointed with our experience in White Plains. We ordered a Focaccia with truffle oil and they gave us a pizza (instead of a focaccia) that was too cheesy to eat and was $30. When I told the waiter it was not what we ordered, he said it was a miscommunication on MY part (totally not true) and didn’t offer to make it right.

My husband ordered a Caesar salad that never came and the pasta was mushy when the menu said it would be served al dente.

The ginger ale was watery and the experience as a whole was very disappointing.

Needless to say we will not be going back.

j
New York Area
1 review
Dined on 12 September 2018
Overall 5food 5service 4ambience 5

Delicious food. Service was a little slow, but staff was very nice. Will definitely be back!

K
New York Area
2 reviews
Dined on 11 September 2018
Overall 4food 4service 5ambience 4

Food was very good! Great service and the perfect ambiance for business meal or friendly get together!

A
New York Area
9 reviews
Dined on 11 August 2018
Overall 5food 4service 4ambience 4

Food is always delish! It is always a great choice. My fish was excellent and so was the pasta.

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