Steak & Lobster Heathrow
Down-to-earth, rustic and humble, we bring you a range of complementary bites, salads and desserts, in addition to our popular signature dishes.
We reserved a table to which when we arrived we were told that the restaurant had over catered and we were expected to wait 30 minutes to be seated, we then noticed lots of tables which were set up and being unused we asked about these tablets and were given an extremely rude response unrelated to the query we had asked.
Very pleased with the high customer service! The food was amazing and the atmosphere was fab! Defiantly would recommend or go back soon.
Nice food. Service was friendly but took an age to clear the table and bring the bill, despite being 3/4 empty. Decent value. Nice decor although was a bit cold (air con too high).
Menu did not have a lot of choice. Expensive for what it was.
Hey folks we had the combo Steak & Lobster. Which was extremely tasty, the steak was succulent and well cooked and the Lobster was just amazing. With the all you can eat chips and lemon salad the meal was a triumph and i will definitely come back for seconds...
Menu states unlimted fries and salad but i had to ask for more fries otherwise i doubt i would ha e got them .
Amazing food! Will definitely come again!
1st time eating at S&L!
We got seated, the waiter must’ve taken around 20 mins to take our drink orders. He took orders off customers who had sat down and arrived much after us. Once he finally took our drink along with our food orders the food order came out before we even received our drinks? So 15 mins after placing our order out food came to the table but still no drinks. We asked the waiter about this and he apologised and then around 10 mins later our drinks order came, it was only 2 glasses of wine so not as if they had to make a cocktail. They brought us water to the table and charged us £4.95 for it? And then on the bill they added an additional 10£ for tip when we didn’t want to give one.
Waiters coughing without covering their mouth! And very loud noises coming from different places in the restaurant, not a great atmosphere
Best steak ever , booked for my Daughters Birthday, she loved it . Would definitely return!
Good service. The food was delicious and the place itself was very nice and perfect for a date night. Was also good that we didn't have to pay for hotel car park and only had to show our receipt to get out ticket validated.
We couldn't get a corner table as requested. It was a bit noisy. Food was great, we had surf & turf and the steaks were cooked perfectly as requested. The only thing which let down was the price. 2 main course & 2 drinks - its superexpensive
Lovely friendly staff
Good food and atmosphere but service was terrible, we waited 30 minutes to be served and sat there with no drinks or anything!
Everything tasted absolutely delicious! I would definitely recommend! Great value for money and quiet location
I had the Steak and Lobster option for £36.
Cocktails arrived 2mins after ordering, food arrived 5mins later - which was ok for me as I hate waiting too long.
Quality of the steak was good - they got medium rare just right.
Lobster was smallish, but was good fun using the supplied implements to get at the meat.
Chips were big standard Macdonald’s style - they brought extra at very short notice.
Second visit here and this time felt we were treated really badly. Had a booking for 8pm and arrived at 745pm happy to wait at the bar after booking in, however nobody spoke to us again whilst seating multiple couples ahead of us, only when I asked when we were going to get a table did anything get done, I felt we were forgotten about or just plainly being ignored. Disappointing also that despite being advertised as unlimited chips and salad no offers were made to us and we had to chase someone for this.
Start of holiday and superb.
Although the food was nice, I have now visited this restaurant twice - both times receiving very poor service. On the first occasion, the incorrect drinks were brought to our table after a very long wait (probably 10-15 minutes) after which we were told that we would not be charged for these drinks. These drinks were then added to the bill and we were questioned multiple times when we argued against this. On the second occasion, it was again a long wait before the drinks were brought to the table and difficult gaining the attention of staff.
Food was amazing especially the fries. The staff are very friendly. The special dessert for our anniversary was beautiful and tasty especially the tart. Will deffo be going again!
Tiny 1lb Lobster. The chef obviously harvests part of the meat for other dishes. Very disappointing
Nice food with good environment
Food was good. Service was prompt. Not enough staff however, wasn’t offered desert though.
The wiatress put everyone sitting next to each others, made couple sections very busy and the rest of the area very quiet. It will be great if we have a bit person space to enjoy the meal.
Lovely place to go for a nice tasty meal.
The food is great and the service is quick but not rushed.
Could do with the lighting being a little brighter, but was fine.
Good overall portion & worth the money 👍🏾
Was definitely blown away by this place, so glad I booked it for our 2nd wedding anniversary! Will definitely be back!
The waiter was extremely efficient. We had ordered the 2lb lobster which was unavailable so had to have the 1lb.
Had a super meal at Steak & Lobster Heathrow - busy atmosphere - great service, quick and attentive.
Food was exactly as expected and we all had a good evening.
Food was amazing! Just a shame that we received our food before our FIRST drink. We’d been in the restaurant 15/20 mins before we got out first drink
good value Steak house. Nice location and really clean restaurant. More selection on soft drinks would of been nice also a few mor moktail choices
Although my own food was great, my partner's was not - the steak was cold and therefore unenjoyable. I also had to request the same drink 3 times which took about 20 minutes to arrive, as we kept getting forgotten about and not listened to by staff. The food was OK and service was poor
The food was really good, the only thing that let the restaurant down was that they seemed to be short staffed and only one waiter for too many tables. It was not the waiters fault but, after our mains we were left unattended for too long and ended up just asking for the bill instead of dessert
Usually yes I would recommend it but this time, the waiter forgot to bring a steak knife even though we had ordered the most expensive steak. There was also noise from a couple of teenage boys / young men who sat at a table close by to us but didn’t order anything and just spoke very loudly with a lot of swear words about their time in prison. The food was good but the starter of smoked beef and taco wasn’t very nice at all, it’s served cold. It should be written on the menu that it’s a cold dish.
Lovely food, my two teenage sons loved the free top up on the fries. Not much choice with starters, but great dinning choice.
2 people, £70 bill for at best average food, definitely wouldn’t recommend the veggie dog. Fruit flies continuous around the table, paid the bill and service charge in cash/full but chased out of the restaurant by a waitress who wasn’t our server bluntly asking us to come back inside and settle the bill! Completely put off, wouldn’t recommend or go back
The food was very good. My partner had the surf and Turf and he chose the sirloin and loved it. He requested medium rare and it was cooked perfectly. I chose the lobster roll and the filling was lovely but the downside is, is that the bread felt/tasted a bit stale.
A good thing about the restaurant is that you get unlimited fries and salad with your main - the salad was actually one of mine and my partners favourite things about the meal, the dressing was lovely.
The main downside was that the service wasn’t the best but it wasn’t the worse we’ve received either. Just small things like we had to ask three different people before we got our glasses of water that came at the end of the meal even though we ordered it when we ordered.
Overall, it was a good experience.
Despite the best efforts of our waiter he could do little about the quality of the meal. The rib steaks, which were not cheap, were paper think and virtually required a saw to cut each piece. It became irrelevant that they were overcooked (well done rather than medium) given how tough they were. This was to be our celebratory "fine dining" meal to cap our trip to the UK. If not for the waiter and the bartender, who made our drinks to order, it would have been a disaster.
This is our favourite restaurant in London, price meets the value and overall is great ambience. Love the design and atmosphere in Heathrow branch. We come here to have lobsters every now and then