Thai Square Covent Garden
They took too long to attend to us and take our food order. Poor customer service.
The space was quiet which was nice coming in off the busy street, but it was surprisingly empty given that it was the middle of the day on a Saturday. The staff were kind and attentive - no complaints there. The food, however, was really not good. Those who ordered pad thai said it was bland. I would have been grateful for bland. I ordered Yum Nua and it was almost inedible. The chargrilled beef had 'grill marks' but was more like slices of boiled meat. These were served on watery vegetables. Really unappetizing.
Lovely people serving us wonderful food. Helped us choose different dishes which were excellent. Very friendly staff
A very nice meal with friendly staff and good service in nice surroundings. I'm looking forward to coming back here sometime in the future...
Food was amazing, service excellent too.
Time duration for food serving is long (over 30mins), and the tomyum soup is really disappointed as it is super salty and sour, i can say it's not even a 'pass'. The mains are fair but the overall experience will not lead to my second visit.
Food was excellent. Greeting at the door was slightly impolite. Appreciate they were busy but we had made a booking 5 minutes before on open table. They said they were too busy to take the booking but eventually agreed to give us a table! (After swearing)
We booked for 5.30 for s pre theatre meal. We were the first into the restaurant - there were 2 step ladders up in ten restaurant and we were told we could only sit near the front of the restaurant even tho 10 minutes later other people walked in and they sat where they wanted to.
We waited a long time for drinks and even longer for the waiter to take our order. The food was tasty however when the bill came we thought it was expensive don’t know honk we will return especially to that one.
I feel it should be told that the measures here are wrong for some drinks and therefore over priced.
I was charged £5 for a 25ml measure of Baileys. That should be the price and measure size of whisky.
Baileys is the same class as port or a liqueur and should be in a 50ml measure.
At £5 a 25ml measure they make £200 out of a £15 bottle.
Beware when you order.
Otherwise the food was good and nice place, so a shame about the measures.
Staff were miserable and restaurant had no atmosphere. Food was ok but nothing more.
Very big portion and excellent service.
Food was tasty, two of us ordered a vegetable jungle curry (super spicy!) and a massaman lamb curry which was also nice. Unfortunately the food was slow to arrive, we waited 35 minutes for main and it felt very long as we didn't order starters. One waitress apologised for the delay because they had an unusually big party to cater for. Another waitress dismissed her apology saying that food normally takes about 25 minutes to be served anyway. At 6.30pm the atmosphere was nice and quiet.
Service was inattentive and slow. Staff just standing chatting. We had to go and find someone to ask for the bill.
Food was a bit hit and miss but the service was terrible.
I have been here before a couple of times & usually the food and service is good.
However, I turned up for a lunch booking and they had clearly overbooked. They tried to say I didn’t have a booking (which I did) and that they had cancelled it (which they hadn’t). The staff left us waiting a long time without even acknowledging us & did not even apologise for cancelling my booking whilst I was actually there!
We were rudely told that they couldn’t seat us & without any explanation or apology. This has put me off going back & was a real shame after I had planned a family meal there.
Good value for money. Nice experience but not a cozy place
I don’t normally leave reviews unless something is outstandingly good or shockingly poor. Well, this was certainly the latter. This wasn’t my choice of venue and I didn’t expect much. However, the welcome was rude with barely a word spoken and then I remained seated for nearly 30mins without being asked if I required anything. I’m their defence I was awaiting my companion but that doesn’t mean I don’t require a drink while I wait. When the service did resume it was surly and dysfunctional. I don’t expect much from a Chain restaurant but have they really become so poor? Unfortunately, this one has!
The food was great
Booked Thai Square as it was conveniently close to the Palace Theatre for a meal between the two parts of Harry Potter and the Cursed Child. Pleasantly surprised to find they had a 3 course pre-theatre menu which we enjoyed. Mixed starter platter, then a scallops and king prawn main (could have done with a couple more of each) and a decent-sized portion of duck plus steamed rice. Small icecream to follow. And we had a Thai rose wine with it. All very nice and just what we needed without feeling so full that we risked dozing off!
pre theatre dinner, great location, service and food
Great food -- unfriendly, incompetent service!
I think it’s good for all sort of occasions, I went with my family and there was a group or friends and other couples
The set menus were good, the portions were of a good size as well. Good ambience. Drinks a big expensive for what you got.
Wonderful, wouls come back to different branch.
Ottimo ristorante, con piatti ben assortiti, buon rapporto qualità prezzo.
Great service. Went for a works lunch and all had a lunch box which was extremely good value for the amount of food given.
It was weekday lunch time so relatively quiet in the restaurant which was nice.
We all plan to go back again
Amazing food and great service. Been hunting for a decent Thai restaurant for a long time and we finally found one. Definitely returning.
Will definitely go back to this restaurant if in the area.
I go to London every year and always try to eat at Thai Square because I always have a great meal.
Always lively on a Saturdy night! Watch out for the spicy dishes, tasty but not for the faint hearted! Great for groups
All round bad experience. Service terrible and rude, there was one waitress on duty and she was doing everything - front of house, table service, I wouldn't be surprised if she was doing the cooking as well based on how awful the main was. The first course was fine, it was soup, so not much to go wrong. The main courses we had all came cold. The sweet and sour chicken looked like chicken covered in ketchup. 2 out of the 3 in the party were ill (from both ends...) which likely was caused by the cold chicken. Not normally one to write a scathing review, but the fact is we were genuinely ill from this food.
For where the restaurant is location wise and the footfall that is must receive, I would expect a better all round experience.
Disappointed that we were limited to a set Valentines menu
Was ok, could have been better!
We showed up on 31st Night and the restaurant tells us that they have sent an email saying that for 31st night there will be fixed menu with minimum charges of 30 pounds per person. We never received the email and I don't think anyone did. Finally and quite reluctantly, they admitted me and my family (with a toddler) to be served by À la carte menu.
The food was nice, cant say much about the service. On arrival we was told there was only a set menu due to the time of year, it would have been nice to be informed of this before hand. The staff were not attentive at all, they were all too busy stood at the bar talking to one another. The plates were cleared from our table and we waited half an hour to be offered the dessert menu, which never happened, and ended up paying and leaving in quite a foul mood. Not a very good way to finish my partners birthday evening.
Nice meal. Good quality for a chain.
Not exceptional Thai cuisine.
Good crispy chicken option for kids.
They had no record of our Opentable booking but it was early so we did get a table.
Food ok. Very noisy place. Terrible service, very slow. It took us 3 hours to eat. Just not enough waiters for the number of tables.
Delicious food. Fab service.
I have dined here many times but this was not up to the usual standard. service was poor and we waited some time for our food which was cold and I had ask for it to taken back and bring hot food. They took the curry’s and left the rice so when the new curry’s arrived I had to ask for warm rice !!! There were a number of tables complaining of poor service so I would suggest you go elsewhere.