The Blues Kitchen - Shoreditch
The food and drinks quality/selection at Blues kitchen in Shoreditch is always fantastic, but every time we've been there the service has been abysmal. The most recent trip there resulted in another tables food and drink being added onto our bill, our food orders being taken incorrectly and drinks not being delivered to the table or far too slowly. Most people had finished their main meals by the time two of our party had theirs. The servers were pretty unapologetic about it and it took 25 mins to clear up the bill (after asking for it 5 times!)
The atmosphere is great here and the decor is cleverly designed to make you feel like you're an extra in Grease!
Sadly, the service was pretty bad on this occasion. The waitress was friendly but didn't write down our order which subsequently meant she got our order wrong twice.
She also clearly forgot to send for our mains because we waited ages and when they eventually arrived they were dried out (likely from sitting under the heat lamp). The replacement brisket was much nicer.
We had a 50% off voucher otherwise I think this would have been really expensive for what it was. The cocktails were tiny for £10 (espresso martini).
I was not at all pleased with the £17 service charge on our £80 bill. I did not feel this was deserved but unfortunately the rest of my table was typically British: having complained the whole way through the meal, everything was suddenly 'just fine' when it came to paying!
Maybe this was just a poor experience because I feel there was a lot of potential here.
Great food, loved the vegan burger, cool bar and music
Great ambiance and superb food. Everyone in our group was impressed.
Our overall experience was great. The food was good but not great given the cost of main courses. we stayed on for the bands, which were fantastic. I think they just made the whole evening worthwhile.
Will definitely go again but perhaps would not have a full meal as it was not that good value, to be honest, perhaps just plates to share pre-show.
Would recommend for its lively ambience, but food was very average.
We did the bottomless brunch, food and service were excellent and great value
The bread was so hard that it wouldn’t cut with a knife and also cut the inside of my mouth
Any time I go there I am happy with the food, service, drinks and the music. I am happy the bar downstairs is now open to public and not just for private hire. The only disappointment was the missing sea food platter from the new menu.
Had a great brunch and unlimited Prosecco was excellent
I loved it!!! The whole experience was amazing. Went with a group of friends we had a great time. Noise level pretty noisy 😜 but it all works. Restaurant gorgeous, food divine... had a the best time. Would absolutely recommend 👍
Great experience. Excellent food, really nice live music. Definitely recommend it.
A great night. All staff are really friendly and attentive. Food is amazing but portions are huge so choose wisely.
The live music blew us away so worth the venture
Great atmosphere. Happy, fun. Super service - young English blonde from the Cottswolds!
Atmosphere at the Blues Kitchen is always great - food doesn't come short either! Their Wings & Things always hits the spot, with a doggy bag of leftovers to spare!
However, the last time we visited was on a Wednesday, I was a bit disappointed - although it said £5 cocktails everywhere on the menu, we discovered later that the cocktails we chose wasn't included in the offer and we were charged more than double that for each one. After 10 minutes, the server just came back with the same bill and no proper explanation. I couldn't be bothered so I just paid and left. Unfortunately, I felt a bit robbed this time round as I've read nowhere that the offer was on selected cocktails only. Beside, the ones we ordered were from the same exact page the offer was advertised.
So, my advice is to always be careful of these so called offers as you could be in for a surprise later!
I go there on a regular basis for years but the service was absolutely terrible this week
Food was tasty and delicious. Downside is the slow service. We came for the boozy brunch, xoul6d have been more attentive. We had a good time. Was quite dark inside though for the afternoon
Great brunch place for a casual Sunday morning
We had a fantastic night and had two great servers. One was a black girl with curly hair and the other had braids. So friendly and funny 👍🏾
Great food and great service overall! The food was very filling and the bottomless drinks were fantastic
Great place for good food and drinks. Great welcome from the young lady at the door. Food was tasty, a good amount and hot. The beer selection is good and cocktails are great. Blues kitchen is fun, energetic and fast-paced.
Lovely staff, lovely food!
Amazing as always!! Food is fantastic, never had a bad night & the music sets a great atmosphere! Love this place, great venue for my birthday!
Great place to go and chill, food is awesome. Not much choice though.
We came here for my boyfriends birthday. We were so impressed by the blues kitchen, the food and drinks were fantastic with a great atmosphere. We were served by Alice who gave us free birthday shots and a birthday card, the little extras go a long way. She was a fantastic waitress and we will definitely be back
Great although the staff is a bit pushy when it comes to cleaning plates after you finished. Feels like you are pushed to buy more or hurry.
I was disspointed by the wine, Shiraz (Australia), to the extent that I requested the server to verify if it really was the wine I ordered. It was. Dissapointing.
I was hoping to have cheesecake on the dessert menu. Very good cockatail, good food. Ordered chicken burger was delicious but a bit cold. I ate it anyway. Excellent customer service as always from the door, bar & to be served at the table. That's why i kept going back welldone team.
On this occasion my experience was not great.
First issue - started from when I called to try to add an extra person to my table and change the timings; the girl who took the call was abrupt and not at all willing to try to help - it was sharp no changes possible. I then had to leave my office whilst it was raining to go to the restaurant to double check if I can make the changes and this was done with no problem - thank you Karl.
Second issue - ordered a round of drinks & they arrived incorrect - simple error but just added to the bad experience.
Third issue - finished our starters, waited ages for a mains filling up on pints of beer (!) only be asked did we want the dessert menu - we had not had our mains yet. Our table was not being waited on efficiently enough for the person to notice how long we had been waiting. By the time the food arrived most were quite full on pints..
Fourth issue - service was put on the bill and we quite frankly did not receive good service. My boss who was visiting from overseas paid it so I didn't notice this charge until the following morning when he passed me his receipt. We were offered a discount which was lovely however from years of working in hospitality I personally wouldn't have added service to this particular table on this occasion.
I have been to the Blues Kitchen many times and it is a good establishment but on this occasion it was poor. Most of things that took place weren't a major drama but the customer service skill set needs addressing; from the beginning of the service (i.e. booking queries line) to when the customer leaves the experience should be good.
I would like to mention the girl who did find out our mains were late was very good in trying to rectify a lost situation. So thank you to this waitress!
Would came back to have drinks but not to eat.
Fantastic service, the food was delicious, and cosy atmosphere.
Very kind staff and amazing food, I would definitely recommend it.
Loved it all. The food, the music, the service. Will be back.
Food and service from the lovely waitress was amazing. The only downfall is that we were told by another server after being offered more drinks and desserts which we agreed to, we were told we only had 15 minutes left on our table.
A great overall experience! Although service was initially pretty slow, the food was brought out rapidly and was absolutely amazing! We both had the brisket burgers which were unbelievable and so full of flavour and perfectly cooked! The staff would come around topping up the (unlimited) Prosecco fairly often and I don’t think my glass was ever empty for longer than 3 mins! An overall worthwhile experience and would definitely recommend!
Had a nice time although very noisy my food was good expensive for a salad thought that it would of been bigger, fish burger over cooked the breakfast very good
Beautiful venue, really friendly service, delicious food and great value for money! Can’t wait to go back!
The ambiance was perfect with live music. Although, we waited an hour to have our drinks served ! And the food wasn't exceptional. I'll come back definitely because the music was amazing.
Great restaurant, fantastic location and the Jumbo Ribs were OUTSTANDING!
LOVE this place. Came here for a date on a Wednesday. Amazing food and drinks, great service. We booked a table for 8.30 but weren’t seated until 9 as it was so busy. Possibly the tiniest bit too dark, but I think that helped cover the fact I had buffalo wing sauce around my face!!