The Florence

4.4
318 reviews
£25 and under
British
A grand old dame of a pub in the centre of Herne Hill and opposite Brockwell Park. In the front, we are large, light and airy around our central island bar. Out the back, we have our large decked garden, with some shade. To eat, we serve traditional pub food with a modern approach. We go for product quality over marketing for our draught and bottled beer collection and have a range of rotating ales. Dog friendly, date-night friendly, spot of food and then drinks for a celebration friendly, bring your folks for lunch when they are visiting friendly. You get the idea - we are quite friendly.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
Screening
  • Sick staff prohibited in the workplace
What 318 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.1
food
4.2
service
4.3
ambience
3.9
value
Noise · Moderate
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C
Charlotte
1 review
Dined 2 days ago
Overall3food2service3ambience4

The Sunday roast was really not very good. Over cooked and soggy.

OT
OpenTable Diner
London
1 review
Dined 2 days ago
Overall5food5service5ambience5

Excellent visit and Sunday roast!

FB
FranB
1 review
Dined on 11 January 2022
Overall5food1service5ambience1

Only one vegetarian option. My friend had to order from the main menu and there was no discount. Also it was cold in the restaurant

F
Floppylonghair
1 review
Dined on 8 January 2022
Overall3food3service2ambience4

Burgers and chips were good. Also had a plate of chicken wings which came with really nice barbecue mayonnaise. Overall was good but, with pudding and a couple of cokes, came to £80. For a lunch this was pricey.

Most staff were pleasant but when we had been waiting to order pudding for 20mins I asked the waitress to take our order. I got a look from her that made me wonder if I'd done something wrong, then a surly reply and sarcastic comments from staff who eventually came to take order and bill.

Wouldn't go back in a hurry.

SD
SDEF
Kent
2 reviews
Dined on 8 January 2022
Overall2food3service2ambience2

Very disappointed, went on a Saturday lunch time. Service was bad, table was wobbly and chair and bench opposite did not match up correctly. When we asked to move table we were told no quite abruptly.

For starters Warm sourdough = toast.
No side plates for sharing starters, glasses on the table for water but no water was offered.

It was busy, which was expected but service and ambience was pretty poor, food was ok, not amazing.

The Florence
Responded on 11 January 2022

Hi, we appreciate your feedback and will work hard to rectify any problems with service. It is a little difficult to move tables around sometimes as we are double booked on the weekends. But I can only apologise for the lack of service. I will let the kitchen know the feedback given and hopefully give us another chance to give you a great experience at The Florence Thanks

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OT
OpenTable Diner
1 review
Dined on 7 January 2022
Overall5food5service5ambience5

We had a nice time

The Florence
Responded on 11 January 2022

Hi! Thanks for the 5 star review, we’re glad you had a nice time. Cher and the team

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OT
OpenTable Diner
1 review
Dined on 31 December 2021
Overall4food5service5ambience4

was very busy but the service was great

LJ
LewisJ
1 review
Dined on 24 December 2021
Overall1food1service1ambience1

I was appalled and Devistated to turn up in the rain for booked Christmas Eve dinner with my children only to be told there’s no Christmas dinner? I was in shock! I booked in October and also was told over the phone it would definitely be a three course meal at £35 a head. Instead we had burgers, and fish and chips which was dreadful, I was embarrassed and quickly paid over £100 and swiftly left upset with the my two children sad and dissatisfied on Christmas Eve!

P
pinkP
London
1 review
Dined on 9 December 2021
Overall5food4service4ambience5

I sourced this location for our Ice-Skaters Office Party....no pressure then! My companions and I had an excellent time. Everyone was happy with all components of our meal out for Christmas.

The Florence
Responded on 16 December 2021

Thanks for the 5 stars!! So glad to hear you had a good time with us, merry Christmas :-)

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OT
OpenTable Diner
London
1 review
Dined on 5 December 2021
Overall2food3service1ambience4

The service was so awful, we were left at the back of the restaurant for ages and it was only us prompting the staff which led us to being served/paying for the bill. After we asked to take the service charge off the waitress was very rude and abrupt with us, and pretty much stormed off from the table. The food and wine was very expensive for the quality of both as well. Such a shame as it’s such a beautiful venue with so much potential. Management really need to work on their staff training

The Florence
Responded on 16 December 2021

Hello, Thank you for taking the time to review. I am sorry to hear about this experience, we endeavour to make every guest feel welcome and if in any way a customer is unhappy we do our best to rectify. I would be interested to know more about your experience can you please email enquiries@florencehernehill as I would like to get to the bottom of this and perhaps there is something I can do to alleviate the unpleasantness you felt.

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NR
NadR
1 review
Dined on 28 November 2021
Overall3food3service2ambience4

Service wasn’t great, took a long time to take our orders. Long delay between courses.
Food was slightly cold but tasty.
Pub had nice ambience overall

The Florence
Responded on 8 December 2021

We appreciate your feedback, and are always looking to improve our service. We hope you give us another chance to impress you!

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NR
NatalieR
London
2 reviews
Dined on 26 November 2021
Overall3food3service2ambience3

I just cant believe that in my local south London pub I was charged £11.40 for a large glass of rose wine. It's a crime and has put me totally off. Staff weren't even particularly friendly either to at least add charm to the painful prices.

The Florence
Responded on 8 December 2021

Hi Natalie. We understand your frustration with the high prices, unfortunately we do have control over them ourselves! Its a shame our team didn't make up for that on this occasion.

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SZ
SophiaZ
London
5 reviews
Dined on 15 November 2021
Overall5food5service5ambience5

Beautiful pub with great drinks and food. The lighting inside is also very cosy.

AP
AmyP
1 review
Dined on 14 November 2021
Overall4food3service2ambience4

The restaurant itself seemed nice. We were in the bar area. There also seemed to be a nice big garden out the back. The food arrived very quickly (possibly, too quickly i.e., perhaps it was pre-plated?). We had a roast - it wasn't the best, but did the job.

OT
OpenTable Diner
London
1 review
Dined on 7 November 2021
Overall2food4service1ambience4

The place is not that bad but the host is very rude. We entered the pub without any reservation and asked if there was any available table.
The host said that they have nothing available inside and that we could go in the garden and look ourselves if there's something there.
So we stepped out and checked OpenTable for another pub nearby with availability and to our surprise we found that there was an available table at Florence for that exact time.
As there was nothing available nearby we booked it and headed back in. The host was really disappointed when she saw us again and she asked very rudely if we booked a table just now. We showed her the booking and she just pointed to a table near the door clearly annoyed saying it's the only available one, even though there were more available tables and as we saw later no one ever came to sit at those.

L
Lucy
London
1 review
Dined on 7 November 2021
Overall3food2service2ambience4

Went for Sunday lunch. The woman greeting us at the door was very friendly but other than that the service wasn't great. No one checked back once we had our food and it was hard to get their attention. The food was alright (we had roast beef and chicken) but a lot of the food on the plate was cold and it had obviously been sitting out a while. It also only came with 2 roast potatoes which weren't very crispy. Just felt a bit average which is a shame considering how lovely the pub and ambiance is.

The Florence
Responded on 8 December 2021

Thanks for the feedback Lucy, we hope we have improved and think that was a one off.

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AD
AlisonD
1 review
Dined on 3 November 2021
Overall5food5service5ambience4

Lovely food quickly served, it was a bit noisy as we were sat quite near the bar but it wasn’t a problem

DJ
DanJ
1 review
Dined on 31 October 2021
Overall3food2service3ambience3

Our Roasts came very quickly, but very luke warm and bordering on cold. I had ordered the roast pork which was okay, but the crackeling was so hard it was inedible. Won't be eating here again.

The Florence
Responded on 4 November 2021

Roasts came very quickly, but very luke warm and bordering on cold. I had ordered the roast pork which was okay, but the crackeling was so hard it was inedible. Won't be eating here again.

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P
Pietro
1 review
Dined on 28 October 2021
Overall4food5service4ambience4

Food and service ver good. More effort should be made to provide quiet dining areas inside. This would include turning the music down or, preferably, off. This would be universally welcomed by your older diners!

The Florence
Responded on 4 November 2021

Hi Pietro, Thanks for the 4 stars. We will look into the music at quieter times, thank you for letting us know.

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OT
OpenTable Diner
London
2 reviews
Dined on 17 October 2021
Overall5food5service5ambience5

Lovely Sunday roast at the Florence; food was delish and a good selection of wines. Great ambience, and will most certainly return again!

The Florence
Responded on 4 November 2021

Hi, Thank you so much for your kind words, we are so pleased that you enjoyed your visit. We look forward to welcoming you back. Many Thanks

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JM
JonnyM
London
1 review
Dined on 16 October 2021
Overall3food3service3ambience2

That back door is just ridiculous. Slamming every 2 minutes. Gotta do something about that surely.

The Florence
Responded on 4 November 2021

Hi JonnyM, We are looking into this, sorry that it spoiled your visit. Have a great day

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HF
HFBS
1 review
Dined on 10 October 2021
Overall1food3service1ambience1

I was extremely disappointed with my experience at the Florence yesterday.
- We were sat at a high table and the waitress made no attempt to dry it when it was covered in water and had just rained so I had to sit on a wet seat and lean on a wet table.
- We were then told we had to order everything inside at the bar, and the bar staff added service charge to my bill when I paid. What was I paying service charge for?
- Then a children's birthday party came in and was sat at all the tables surrounding us so there were kids running around screaming around us and I couldn't hear my friends speak. I was sitting at a high chair and was jostled by multiple parents and kids.
-Overall every staff member I came into contact was was rude. When we asked if we could move, to not be right in the middle of a kids birthday party, the staff didn't even stop and just told us we would need to ask their manager. They didn't bother to explain who their manager was, or even offer to speak to them themselves. They even said no when we asked if we could be brought tap water and glasses. I had to go inside to get them myself from the bar.
- After 30 minutes our food came, but only 2 meals came out when there were 3 of us. It was a further 20 minutes for the 3rd persons food to come out, so by the time her food came we had finished eating.
- Eventually when we were literally unable to sit at our table, because we kept getting knocked off our stools by kids and parents running past us, we were standing nearby it and I went looking for the manager to help us. My friend hadn't even finished her food. It took me 20 minutes to find her and everyone who I spoke to fobbed me off.
- She then finally moved us to another table but we were offered no compensation to the horrendous dining experience we had had.
- I will never return to the Florence after this experience, If I could ask for a refund for the service charge I would as I think it's absurd that we were asked to pay service.

OT
OpenTable Diner
London
12 reviews
Dined on 2 October 2021
Overall3food3service3ambience3

Service can be a bit hit and miss but generally good, and the staff are all friendly. The Saturday menu is really limited but what there is is tasty enough.
Easy to rack up quite a big bill in there without trying, but it’s all typical London pricing tbf.
3 stars on the app is “Good” rating which seems fair to me.

The Florence
Responded on 5 October 2021

Hi, We appreciate your feedback. As you probably know hospitality has been hit quite hard recently and we are working at bringing The Florence back. We are running a reduced menu which will change shortly. We have a great new head chef who we look forward to working with. Thanks for your loyalty and understanding The Florence team

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LD
LawrenceD
London
1 review
Dined on 25 September 2021
Overall4food4service4ambience4

Really goood food. Nice pub too. Why does this have to be a minimum of 50 characters, leave me alone OpenTable I have a life to live.

The Florence
Responded on 28 September 2021

Hi Laurence, Thanks for the great review! Glad you love our pub. It's a great place to unwind people watch and take a break from the pace of London life. The Florence team

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MA
MikeA
1 review
Dined on 12 September 2021
Overall3food2service1ambience4

The restaurant was understaffed and they seemed not very able to cope.

The food was fine but certainly not worth the prices charged.

The Florence
Responded on 15 September 2021

Hi Mike, Thanks for your feedback. Unfortunately we are in a bit of a situation where we are massively understaffed in our kitchen. We are working hard to get the kitchen back to it's former self as soon as possible and we appreciate your loyalty and understanding. Cher

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PH
PatfromHove
1 review
Dined on 4 September 2021
Overall3food3service5ambience4

We ate before going into the festival in Brockwell Park, so lots of ravers around, not a typical day. Contrary to other reports we found the bar and floor staff to be excellent, friendly and helpful. Sadly the food was disappointing for the money. I had fish and chips. The chips were not hot (I had noticed the plate sitting under the light for quite a while) and the fish was over cooked. My wife’s sweet potato curry was ok, but bland. Lovely staff though especially the main bar man

The Florence
Responded on 15 September 2021

Hi Pat, Thanks for your feedback. My apologies you didn't enjoy the food. As you know it was a particularly busy weekend, we strive to keep our customers happy and appreciate your honesty. We hope to see you again soon. The Florence team

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L
Lauryn
London
3 reviews
Dined on 29 August 2021
Overall5food5service5ambience5

Food was really great and the kitchen were able to accommodate an allergy.
We sat in the garden which was such a nice setting. We ordered via the app which was easy to use and service quick, also able to add notes in where needed. Thanks for a great afternoon.

The Florence
Responded on 25 September 2021

It’s a lovely garden especially when the weather is great. We appreciate your feedback and glad you had a great time with us.

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JG
JosephG
1 review
Dined on 29 August 2021
Overall5food5service4ambience5

Excellent.

Only two slight criticisms.

Hard to tell who works there staff wise at times and some staff are a bit more customer focused than others.

Price also seemed high when we got the bill but as a treat, was ok!

The Florence
Responded on 25 September 2021

Hi Joseph, Thanks for your feedback. We strive to give everyone the best possible experience at our pub and are always training the staff to excel in service. London prices can be a little steep but we’re glad you had a great time with us.

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SH
SandiaH
London
1 review
Dined on 25 August 2021
Overall5food5service5ambience5

Lovely beer garden and the was free live comedy on!! Good atmosphere and great staff.

The Florence
Responded on 1 September 2021

The Comedy is going a treat!So glad you enjoyed it, tell your friends it’s every Wednesday. Who doesn’t love a laugh on ‘HumpDay’ Hope to serve you again soon. Tanya and the team.

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R
Rach
London
3 reviews
Dined on 22 August 2021
Overall5food5service4ambience5

Great Sunday roast and staff made sure our dog was suitably spoilt! Good choice of beers and wine list too.

The Florence
Responded on 26 August 2021

Hi Rach, So glad you had a great time. Gio does a mean roast. Hope to see you again soon! Tanya and the team

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MG
MarG
1 review
Dined on 21 August 2021
Overall5food5service5ambience5

Pub with nice interiors and a cute garden terrace.

The Florence
Responded on 26 August 2021

Hi MarG, thanks for your feedback and 5 stars. We are glad you had a great time! Tanya and the team.

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KC
KellyC
London
1 review
Dined on 15 August 2021
Overall5food5service5ambience5

We booked online at short notice and were greeted with great service and delicious food.

The Florence
Responded on 26 August 2021

Hi Kelly, Thanks for the great review. We're so glad you had a great time. Look forward to seeing you again soon. Tanya and the team

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E
Erin
1 review
Dined on 15 August 2021
Overall5food5service5ambience5

Great service, very dog friendly - made a bug fuss of our dog and brought him water and biscuits to keep him happy! Food was lovely and really nice atmosphere outside.

The Florence
Responded on 26 August 2021

Hi Erin, We certainly love our 4 legged customers too. So glad you had a great time. We look forward to seeing you again soon. Tanya and the team

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SD
StephenD
London
2 reviews
Dined on 11 August 2021
Overall5food5service5ambience5

Lovely, relaxed evening thanks to the Florence. Thank you!

The Florence
Responded on 27 August 2021

Stephen our absolute pleasure, thank you for the 5 stars! Hope to serve you again soon. Tanya and the team.

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z
zoeh
London
1 review
Dined on 8 August 2021
Overall2food1service2ambience4

I was so excited to bring my friend here as I've raved about how amazing the roast dinner is for ages, unfortunately it was not good at all, the food was cold, the cauliflower cheese that we ordered on the side almost literally had no cheese one it, the food was not seasoned well and all in all a massive rip off for almost £20 a roast. The staff were very friendly, but no one checked on us or brought us the things we asked for and our plates were left on our table for a really long time until we asked for the bill and it wasn't that busy so it was a little disappointing. It's definitely not what I'm used to here as everything normally is amazing and normally a lot busier too! Shame as my friend didn't get a chance to see what I've seen before so we probably won't be back.

K
Kitty
Los Angeles
2 reviews
Dined on 8 August 2021
Overall2food1service1ambience2

Starter was not put through, roast lacked flavour.

The Florence
Responded on 27 August 2021

Kitty really sorry that on this occasion we haven’t hit the mark for you! We always pass on feedback both positive and constructive to our team, so we may strive to always exceed our guest expectations. Thank you for taking the time to give us yours, we hope you may choose to give us another chance to Wow you. Tanya and the team.

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LJ
LowriJ
1 review
Dined on 7 August 2021
Overall5food4service5ambience5

Great time!! Lovely staff. Went for my Boyfriend's Birthday and everyone had the best time

The Florence
Responded on 27 August 2021

Happy Birthday to you, happy Birthday to you, happy Birthday dear LowriJ boyfriend 🎉 So lovely to hear you had a great time, we love a celebration! Hope to serve you again soon. Tanya and the team.

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K
Kevin
New York Area
1 review
Dined on 7 August 2021
Overall5food5service5ambience5

Good service, even on a busy weekend. Friendly staff and a good selection of drinks.

The Florence
Responded on 27 August 2021

Kevin thanks so much for the kind words and 5 star review! Hope to serve you again soon. Tanya and the team.

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MF
MartinF
London
1 review
Dined on 6 August 2021
Overall5food5service5ambience5

Great, friendly service by Kate and fabulous food by the Italian chef. We had the linguine with king prawns with a green bean with garlic side and would definitely recommend others to try it. The Guinness was really good too!
Martin

The Florence
Responded on 27 August 2021

Brilliant feedback MartinF, thanks so much for taking the time to post this. I will be sure to let Kate and Gio our new head Chef know how much you enjoyed it. The Linguine is one of Gios rotating specials, pop by again to see what’s cooking in our kitchen again soon. Tanya and the team.

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L
Lunchtime
London
13 reviews
Dined on 6 August 2021
Overall3food4service3ambience3

Lunch here again,fish and chips always good,and happy waiting staff, if a little chaotic this time.
A real aggravation was the refusal to take cash... when did it cease to be legal tender!
Informed the tills are gone so hard luck.
Yes we paid with card,but will think twice about returning to somewhere that removes the customer's choice.

FAQs

The Florence offers takeaway which you can order by calling the restaurant at 020 7326 4987.

The Florence is rated 4.4 stars by 318 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.