We booked a table for 5 for 5.30pm, we arrived early happy to have a drink before. No acknowledgement when we arrived. No one asked if we wanted a drink. Only the Christmas menu available. At pains to say table WOOULD NOT be available until 5.30 Bar staff arguing didn't know what a Shirley temple or grenadine was? Restaurant completely empty we were given worst seat in the restaurant beside the humidifier/electricity box/speaker and booking desk, requested to be moved because of volume of music told it was too loud turned down no offer if we still would like be moved. Felt manager possible thought we weren't going to pay? Manager obsessed with booking app and future bookings no offer of further drinks at any point seemed hugh inconvenience waitress clueless forgot utensils. age to wait between main course and desert. Waitress dropped wafer of ice cream on the floor never replaced. Drink order was wrong. Carpet, chairs & cutlery dirty a horrible experience hope never to be repeated. Only redeeming feature was the food was acceptable.
Best part of this experience if our ten year old ever plays up we threaten to take her back!
We have eaten in many places all over the world from 7star @ the Burj, Gleneagles & Savoy etc to local fast food and take away Nando's Macdonalds etc. Left wishing we'd gone to Nando's.
Room was cold and draughty. There were heaters plugged in but we were not seated near them. Wouldn't recommend the Sweet potato and red bean burger as it was too chunky and not very nice-couldn't eat the meal. Steaks were very good although the fillet which was supposed to be well done was pink in the middle.
Restaurant lighting is terrible. We had to ask to moved where there was a light above the table. Several people were using iPhone lights to read the menu and see their meal. Food was good but nothing to write home about. It is also next to an open bar area which was a bit noisy.
After our meal on day one we went into the lounge area to sit and enjoy a coffee only to find a group of about 8 people having a meeting about youth sport prizes. This developed into a full blown argument with them shouting at each other about postings on Facebook and other problems.
The breakfast is also served in this restaurant. albeit there was a notice saying that they plates were hot on both days, they were stone cold. Breakfast was mediocre. Muesli was not available on day 2. Eggs, Except scrambled had to be cooked to order and you only found this out after you had put other ingredients on your plate. Porridge also had to be cooked to order.
Albeit a newspaper had been ordered for the 2 day visit and having been promised on several occasions by the front desk that we would get it and it would be put in our room it never came.
We had a fantastic afternoon tea for five . We ordered for four as we had two kids with us out of the five and there was loads left over which we took home . Highly recommend !
Lovely, well-presented food. Friendly staff. Good value for money.
Great meal in a great atmosphere served on hot plates which is always a good sign of a great restaurant, the only downside was, we were sitting in the second rows of seats underneath the triangle roof and it was very dark, even hard to read the menu if we had of been seated on the first row or around the edge visibility would have been better , but a thoroughly great meal and great value for money ?
Everything was ok just with waiting that we had to ask about 3 times to get what we want I think the waitressing need bit more training .
Fantastic food and brilliant service from the restaurant and bar staff, nothing was too much trouble.
Food was lovely but service very slow and had to ask for drinks menu several times . Child's meal was served on a very hot plate and peas were in a cast iron pot which was also burning hot , this could have caused a serious burn to a child . I asked for a cold plate which when the waiter brought it he said its slughtly hot but that is the coldest one we have . ???. Breakfast in the morning was very unorganised with stocks of food running low and took a while to be replenished . Had to ask several time for red and coffee . I have stayed at Airth before and would say standard of service has dropped considerably .
Lovely place but the service was slow and our main meals were rather cold!
Seated quickly but ended up having to ask if we could order our food and drinks as we had waited so long for anyone to take our order. Food was served quickly and was satisfactory but certainly not what we expected!
With the restaurant being by the bar area there was in excess of 100 wedding guest in the bar which made it very difficult to order/talk to anyone around the table, with many people asking to move table due to the noise!
Good menu, food and wine selection. Service was very good and each dish we tried across our two night stay was wonderful and nicely presented. Shame that the hotel allows weddings to take over the whole hotel with guests making the bar area extremely busy pre dinner and also during start of our dinner each night before they disappeared to their own function suites. The grill room is open plan with the bar and so the sheer volume of people and noise ruined the overall experience for us
Could not complain about the food. The dining room/bar was far too cold for comfort and it put you off staying longer for a drink after the meal as we were too cold.
The service lacked professionalism and I found we were sitting with empty plates in front of us for a while before they were cleared. Struggled after our dessert for get the attention of staff members to pay the bill.
Went in the evening for dinner, food was really good and service from Elise was excellent
Super lunch time menu in a lovely dining room with courteous staff. I have already been back and made further bookings.
Though the order was taken correctly but kitchen messed it up . One main dinner did not come and pepper sauce for another one did not come for 15 minutes till then main dinner was gone cold.
Kitchen management was poor.
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This was our first visit so can't give a complete recommendation for all available options.
I had Stornoway black sausage and poached egg starters, venison steak for main and fried Fererro Rocher icecream for desert. My wife had the seafood coconut broth and monk fish curry and no desert.
The food was excellent: well presented, well cooked and very timely. The staff were excellent: attentative and helpful but not over-bearing. All in all a very enjoyable well-priced meal and we would definitely eat there again although I wouldn't have the same desert as it wasn't really to my taste, more of a fun thing I wanted to try.
Best meal we have had in years! Food and service were outstanding! Can't wait to go back!
Cant remember our waiters name, but he was super attentive! Food was delicious, would definitely go back!