Ivy Chelsea Garden
Was left waiting to be brought to our table for 35 minutes. Waiter was distracted by other tables and really made us feel like an afterthought. Disappointing experience.
We really enjoyed our dinner at The Ivy. We sat in the terrace and although we could only stay there until 10.00pm, the waiters moved us to another table inside. The food was excellent.
Very bad service unfortunately (not the first time, either). It took almost 40 minutes of us sitting down to have our order taken. Our drinks took a while to arrive, and the waitresses kept bringing the wrong order to the wrong table (getting confused with the table next to us). Once we ordered our food, two of us ordered breakfasts which included toast, so our toast was bought out about 10-15 minutes before our actual dishes came out, meaning our toast was cold when the food arrived. The breakfast was delicious, however, so I can't fault that. My friend ordered poached egg on toast and had to send her eggs back as they were rock hard, and by the time her new eggs came, the rest of her meal was already eaten so it wasn't very enjoyable for her. It's such a shame as the food is delicious but there's no excuse for such poor service at a restaurant which is supposed to be so highly sought after.
Absolutely amazing dining experience! Had my best cocktail and all the items we picked was really delicious
Really nice meal and good service. We asked for the conservatory room as the main entrance area is SO NOISY!! I don't know how diners can hear each other! A lovely meal overall.
Fantastic food and lovely staff who looked after us well, can't wait for our next visit
Food was excellent, service was excellent. What more can I say! Can’t wait to go back
My friend who was Gluten free was presented with a starter with cream in it - there was no cream listed on the list of ingredients and when advising the waitress she couldn't eat it, the waitress argued with her .She went without a starter .
we then ordered 2 rare fillet steaks, mine arrived medium to well done - after complaining to the waitress, the manager then came over to our table and me feel like it was my fault my food order was wrong. we were offered a complimentary dessert - we both by this point had had enough of the food so ordered a dessert wine each - one of which was subsequently on the bill so i had to complain yet again .
Despite all of this we were still being rushed off our table due to the 2 hour service rule i was absolutely appalled and will never recommend this place again. our meal came to nearly £200 - for these prices i expect more.
Great service, lovely afternoon tea spread with the right amount of food!
A fabulous day thank you 😊 I would certainly recommend to anyone.
Great as always, can’t fault it - regularly attend and will continue to do so! The best one by far
Wonderful atmosphere. Always fun. Lovely food. Only challenge is placement in restaurant despite specific requests for patio on two occasions which they could not accommodate!
Absolutely divine from the moment we walked in. Very welcoming staff our table was in the garden part outside next to the fire
Food was amazing and they really listened to what the kids wanted
. They had some Gluten free options too
Sehr leckeres Essen, sehr schönes Ambiente! Etwas teuer, aber dafür eine sehr gute Qualität!
Classy, good food, lovely garden for lunch. Love it
We had Avery charming waitress who couldn’t do enough it made it a special evening
100% would come back. Beautiful location - we were in a side room that was really quiet and intimate for our valentines meal. The food was really really nice! And the service makes you feel like royalty. Very good- thank you for a lovely evening x
Really enjoyed our visit. We was welcomed at the front. Taken to our table straight away. Waiter was lovely. She came and told us about all the specials. Took our order really quick. She was lovely, sadly I cannot remember her name. The food came really quick! It was my friend and I birthday so they gave us a complementary birthday tart. Which was really sweet! Overall an amazing at time. Will be back again for sure!
As it was a 50th birthday lunch and a reunion, 28 years since we had all been together it was perfect. Everything from the minute we walked in till we left was perfect, thank you.
We went for a 30th birthday. The reception to the location of our table we couldn’t have been better and The service was outstanding.
I would happily recommend this restaurant to anybody wanting to make a nice lunch or dinner extra special.
The person who served me was rude , he was a bald guy with the beard , i was on table 11 i think , he was manipulating me to ord the foods which i dont want infront of other customers , very rude ...
he needs more training on otherwise its better for him to work in asda or tesco not in ivy .
It’s our 1st time here, heard so much about them and obviously photo on Instagram. So we decided to celebrate our Valentine’s Day here. The food was perfect, nothing but perfect. Everything was exceptionally good. Portion is good as well.
The one and only thing that I didn’t really like was the seating, it’s not the matter of table was close to each other, but the seating is quite low where 2 person sitting down, our legs were not comfortable.
Food and services wise, it’s perfect.
Waiters taking away our plates with food still on them! Should have been asked! Disappointed. Even though we were last sitting and 6 people.
Brilliant food and overall the service was great! I had a small issue with the bill as they tried to overcharge (I believe this to be a genuine error rather than deliberate though) hence not giving them full stars
Great service and great food, only trouble was it it was pretty tight to walk through
Not our first visit. we like the atmosphere and go when we want somewhere special and reasonable value. Food is always good and service exemplary. Best in summer of course when all is opened up!
Great location in Chelsea. Lovely garden and fire pit. Food and service was good although a little on the pricey side ( I guess being in Chelsea you can expect this though!!). Have been to a few Ivy restaurants and this is one of the best.
We ordered the afternoon tea set, it’s not bad but nothing special... We asked whether we can sit in the garden, cuz there are so many empty seats in there. However they said there is no available seats, actually when we finished our meal there was still empty....??????? The good thing is the price was very good and value.
Amazing place and the food is great! The flower display at the front was beautiful.
Really lovely visit here with excellent service and good food.
Excellent food and service with a buzzing atmosphere!
Exquisite food, excellent warm service and best seating is outside by the fire place.
Firstly food was fantastic, as was our waiter. The only downside was the waiter who took our wine order. We had to wait 15 minutes before we got our table waiter to chase the wine up and only then did it appear. But that was the only glitch.
Reception - good. Our waiter - very good. Food - good, but quite slow to get main course. House wine: very good. Great place to eat in with buzzy atmosphere (could be too noisy for some) Highly recommended.
We had an absolutely lovely meal in amazing surroundings with first class service, a definite recommend to anybody
My table was ready even though I arrived early. Service was excellent and attentive. Food was very tasty if not inspirational Bill was very reasonable. A great meal.
I have been to the Ivy a couple of times and have always enjoyed it. However, I am disappointed to say that the service and the food on Monday , 14th Feb was of poor standard. I ordered the Chicken Milanese which was too dry and the truffle cream was too overpowering and salty. I hate to say even the spinach as a inside that I ordered was too soggy. It felt highly discontented with the service of the waiters who seemed very un enthusiastic throughout our whole night. Overall, I feel let down with my dinner at the Ivy. Perhaps everything was compromised due to the busy week of Valentine’s Day.
I came here for my birthday. The food was yummy, lovely decor and excellent ambience. The staff were friendly and attentative. I also liked the lovely flowers outside.
We had a very good lunch however the food, while still very good was not as good as past visits.