The Melting Pot - Reston

4.4
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3134 reviews
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$31 to $50
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Fondue
Fondue is a fun and interactive dining experience - and for more than three decades, The Melting Pot has defined the niche across the American dining scene. A visit to the sophisticated The Melting Pot introduces diners to the traditional and fun Swiss cooking style.
What 3134 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.6
food
4.3
service
4.4
ambience
4.1
value
Noise · Moderate
84% of people would recommend it to a friend
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OT
Washington DC
9 reviews
Dined 5 days ago
Overall5food5service5ambience4

Great place and atmosphere for a celebration. Our server Corey was awesome and would definitely recommend him. We had lots of questions and he was extremely knowledgeable.

OT
1 review
Dined 6 days ago
Overall5food5service2ambience5

It was our anniversary. Food and drink was wonderful, but the service was VERY slow. We were there for 3 hours and it should have been closer to 2. Overall, great dinner

OT
Atlantic City
2 reviews
Dined on 8 December 2019
Overall5food5service4ambience4

It was my first time and I really enjoyed it! The food was amazing, the service and the place were really good! Except for a couple of ladies not watching their kids and letting them jump around and draw on the surface of the table everything was really good! Definitely I’ll be back

OT
1 review
Dined on 8 December 2019
Overall5food5service5ambience5

My 21 birthday

T
Washington DC
25 reviews
Dined on 6 December 2019
Overall5food5service5ambience5

Always delicious and fun. Great service from Bree. Cannot wait to return.

OT
1 review
Dined on 30 November 2019
Overall5food5service5ambience5

Perfect for our birthday celebration!!!

J
Washington DC
18 reviews
Dined on 30 November 2019
Overall5food5service5ambience5

The food was fantastic, as was the service.

OT
1 review
Dined on 29 November 2019
Overall5food5service5ambience5

It was great

OT
Washington DC
1 review
Dined on 26 November 2019
Overall5food5service5ambience5

Great service

OT
Washington DC
4 reviews
Dined on 23 November 2019
Overall5food5service5ambience5

The cheese is always our favorite course here! We came in for my sister’s bday and they made it special for us.

DL
Washington DC
11 reviews
Dined on 17 November 2019
Overall5food5service4ambience5

Love going to the Melting Pot. Hubby and I got to eat good food and talk without major interruptions. The staff was busy but not crazy busy so we were able to get refills quickly and did not feel rushed.

DW
Washington DC
4 reviews
Dined on 9 November 2019
Overall5food5service5ambience4

A favorite for special family events. Server was outstanding, she went out of her way to be friendly and make the night special. Food was great. Nice relaxing night out. We went early taking the kids and grandparents. Wasn't crowded and had plenty of time to enjoy the meal. We had 2 courses and it took about 2 hrs. Well worth it!!

F
Washington DC
8 reviews
Dined on 8 November 2019
Overall5food5service5ambience5

Excellent as always!

CD
Washington DC
8 reviews
Dined on 4 November 2019
Overall4food4service4ambience4

We had a really enjoyable dinner experience at the Melting Pot in Reston. Mitch was our waiter and did a very good job. Brian the manager stopped by which was also nice and appreciated to make sure we were having a nice dinner. They were having a customer appreciation special going on which was really good and we had more than enough to eat. My only complaint was that it was a little too dark in the restaurant and hard to read the menu without holding it up under the light. It was nicely spaced out between courses and I would highly recommend going. We were celebrating our daughters birthday and they brought her a nice little plate with a brownie and candle...nice touch!

OT
1 review
Dined on 1 November 2019
Overall5food5service5ambience5

Love this place, but it’s way too expensive. We only went because we found a deal on Living Social

OT
Washington DC
1 review
Dined on 27 October 2019
Overall4food5service5ambience4

We enjoyed it very much, especially the cheese fondue at the beginning. It was a little pricey so we decided to split some stuff which turned out great and filled us up.

OT
Washington DC
35 reviews
Dined on 27 October 2019
Overall3food4service1ambience3

Server needed additional training. He said he has been there 6 months. Pacing was off, took food while I was still eating, didn’t provide cooking times. Actually slopped the ingredients around while mixing, making a mess and splashing food on me. Didn’t speak to what the ingredients were as he was adding. Didn’t wait for my son, who ordered the chocolate fondue, to experience the flambé. I am Angry that I had to give him such a large tip due to total cost of bill, even at less than 20%

d
Washington DC
32 reviews
Dined on 23 October 2019
Overall4food4service5ambience4

Excellent server - attentive but not intrusive, helpful and congenial

JG
Washington DC
1 review
Dined on 19 October 2019
Overall1food4service1ambience4

Took over 45 minutes to have our waiter get drinks for the table. Poor service, will not recommend . First and last time to Melting Pot

The Melting Pot - Reston
Responded on 22 October 2019

We would love to make things right. Would you be willing to give us a call at 703-435-1277?

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BT
Washington DC
4 reviews
Dined on 19 October 2019
Overall5food5service5ambience5

A good server makes all the difference at The Melting Pot, and Leah was outstanding!

OT
Washington DC
1 review
Dined on 16 October 2019
Overall2food3service2ambience2

Service was inattentive and mind numbing you slow. The place was not crowded. It was my daughters 13th birthday and they made it less than special. We are never going back.

The Melting Pot - Reston
Responded on 22 October 2019

We would love to make things right with you. Would you be willing to give us a call at 703-435-1277?

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MI
Washington DC
4 reviews
Dined on 13 October 2019
Overall5food5service5ambience5

We had a great time and service was outstanding. Kudos to Zach and Tisha for taking care of us. The rest of the staff was great in assisting with seating for the twins. Great night out.

The Melting Pot - Reston
Responded on 22 October 2019

Thank you for leaving us a review! Hope to have you back for another fun night out.

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D
Washington DC
5 reviews
Dined on 13 October 2019
Overall1food3service1ambience2

This was by far the worst experience EVER at Melting Pot. This is the third time dining at the Reston location in the past 12 months. We had 8 people for my son's 15th Birthday. I should have known we were in for bad visit as soon as I checked in. We had made reservations days before and the hostesses looked at each other like we were a walk-in and not expecting us. This was a 3-hour dinner where we had to almost beg for refills, get the manager to get our main entree's. We basically waited 45 plus minutes for each course. Obviously there was not enough service help and possibly management. After tracking the manager down by having to walk around the restaurant, he was able to prioritize our main course but this was way too long. He somewhat apologized and walked away. We never saw him again. We had friends dining at a nearby table and they were also there for many hours and I met him at the bar getting water refills. When you spend $300+ for dinner plus tip - you expect another level of service which we did not receive. I was most disappointed by the manager not offering a better apology or trying to make sure the rest of our experience was flawless. No such luck. As far as dining experiences go, this one failed miserably on a special night that my son was looking forward to for weeks.

FA
Washington DC
4 reviews
Dined on 13 October 2019
Overall3food2service3ambience4

Anniversary

The Melting Pot - Reston
Responded on 22 October 2019

Thank you for leaving us a review! Hope you enjoyed your time with us. Can't wait to have you back!

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HA
Washington DC
4 reviews
Dined on 12 October 2019
Overall5food5service4ambience4

It was homecoming night so it was a little loud and busy, but everything was awesome as always.

The Melting Pot - Reston
Responded on 22 October 2019

Glad you enjoyed your time with us. Thank you for leaving us five stars!

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OT
Baltimore
1 review
Dined on 12 October 2019
Overall5food5service4ambience3

One of our favorite restaurants. Service was good and the food was great. Always a fun time and great conversation while you wait for you food to cook. No doubt we will be back.

The Melting Pot - Reston
Responded on 22 October 2019

Glad you enjoyed your time with us! Can't wait to have you back. Thank you for leaving us five stars!

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MP
Washington DC
1 review
Dined on 29 September 2019
Overall5food5service5ambience5

We love this place! It is so relaxing and you don't feel rushed. The food is awesome and it's fun to cook it yourself.

OT
Washington DC
6 reviews
Dined on 28 September 2019
Overall3food3service2ambience4

Upon arrival we were taken to an end table with a half of a booth where we would be sitting on each other’s lap! We asked the host to please find us a more suitable booth. She said “we’re busy tonight so our seats are limited”. I told her “that’s fine We had the Best of Reston 4 course experience.

OT
Washington DC
1 review
Dined on 28 September 2019
Overall5food4service5ambience5

First time visit to this restaurant. Thankfully the server was very knowledgeable and guided us through the process. A menu doesn't really have any instructions on how the meal will proceed. Food is very high quality and tasty. Prices are high, but you pay for the quality and customized service

OT
Washington DC
1 review
Dined on 28 September 2019
Overall5food5service5ambience5

My wife’s birthday

J
Washington DC
18 reviews
Dined on 27 September 2019
Overall3food5service2ambience4

It was my wife’s birthday. It took them 20 minutes to seats us even though we had a reservation, so that was weird. But our server very rarely came by. We waited about 15 minutes after eating the last of our entree and finally flagged down the manager to help move forward to dessert and clear the table. We hadn’t seen our server in over a half hour at that point. It wasn’t bad, but the server was uncharacteristically inattentive.

m
1 review
Dined on 4 September 2019
Overall5food4service5ambience5

My boyfriend and I reserved a table here at 7:30pm on a Thursday night. It took less than a minute to get seated. While I have been here before, my partner has not and our waiter was very knowledgeable on the menu and was helpful in explaining everything for us. He always checked on our table if we needed anything. The special request that my partner asked for was also granted and the crew went above and beyond the expectations. It was super sweet and ill forever remember the lovely experience I had here.

F
1 review
Dined on 3 September 2019
Overall5food5service5ambience5

Excellent food and service. Super expensive though for some place that you have to cook the food yourself.

The Melting Pot - Reston
Responded on 7 September 2019

Glad you enjoyed your time with us! Thank you for leaving us five stars.

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J
Washington DC
4 reviews
Dined on 3 September 2019
Overall5food5service5ambience5

A little pricy but the atmosphere and service were excellent

The Melting Pot - Reston
Responded on 7 September 2019

Glad you enjoyed your time with us! Thank you for leaving us five stars. Hope to have you back!

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c
Richmond
3 reviews
Dined on 1 September 2019
Overall1food1service1ambience3

Food was over seasoned. Service was terrible. It took 3 and a half hours for our party of three to eat there. Unreal. Some of the meat was so heavily seasoned, it was edible. When the manager asked how things were, we told him, and he just frowned. That's it. Had to wait 20 min just for the waitress to return with my bank card. Won't be back

The Melting Pot - Reston
Responded on 7 September 2019

We do apologize about your most recent experience. We'd love to make things right! Someone will be in contact with you over the next day or two to speak a little more in depth about your time with us.

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PM
Washington DC
1 review
Dined on 26 August 2019
Overall2food5service1ambience3

The food was tasty as usual. I only visit when they offer a Groupon as their prices are not worth the food without it.

The poor rating is for the service. You should generally expect to be there for about 2 hours due to the nature of the restaurant. This time we were there nearly 3 hours, the server disappeared between the cheese & main dish for more than 40 minutes. We had to get the manager multiple times as did the table behind us for the lack of service. The restaurant was not busy at all which could have been the only acceptable reason for the servers horrible service. Will make sure not to have her again.

WK
Washington DC
8 reviews
Dined on 26 August 2019
Overall5food5service5ambience5

Great service and excellent experience!

CT
Washington DC
1 review
Dined on 25 August 2019
Overall5food4service5ambience5

Always a good experience at the Melting Pot. The server was knowledgeable and charming, the dippers were delightful, and the time was memorable.

A note on families dining, the Melting Pot is incredibly accommodating and is a very family friendly restaurant. The only issue comes from everyone needing to share the same food. I prefer a spicier set of cheeses and cooking styles, and of our own accord--and in order to get my 6 year old son to participate--we picked safer options (cheddar cheese, basic meat cooking style) in hopes that everyone would eat. I've had more flavorful meals at the Melting Pot with adults only, but that was by our choice as the customer.

g
1 review
Dined on 24 August 2019
Overall1food3service1ambience2

Service was beyond horrendous - took forever to get served at each course of meal,? Clearly reservation notes were not read.
Reservation notes: gluten allergies and occasion: anniversary
Also told server we needed gluten free offerings - brings us regular bread all over vegetables for cheese fondue.
Never once asked if we were celebrating anything special. No "happy anniversary" on dessert plate or even said to us.
Food quality subpar- grapes had stems in them and some carrots were moldy.
Manager wasn't much help.
3+ hours for a very crappy experience.
So disappointed

DD
Washington DC
15 reviews
Dined on 24 August 2019
Overall5food5service5ambience4

Pretty popular place, so be sure to make a reservation well in advance. We had good service, and the food was outstanding.

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