The Orangery at the Powder Mills Hotel
The food was very good but the service was poor. I had specified beforehand that this was a birthday lunch I had also requested a birthday dessert non of this happened. Because the service was so bad we did not stop for a coffee or anything else. Would suggest that this hotel employs more than one person to deal with clients.
Food fine, but all the flies and left over bread etc on the floor was unbelievable, you need a cleaner.
A lovely chilled lunch with a friend in great surroundings.
Beautiful setting. The food is a limited menu but better for that as all the food we had was very good. The service was very very good, friendly but discrete and always attentive.
Short & sharp - absolutely stunning.
Incredible value & refreshing to have such a unique privately owned non-chain venue. The location is like a breath of fresh air amongst the madness that East Sussex has become - simply beautiful. We felt the pricing was extremely competitive considering where you are.
My wife myself, chicken parfait bonbons followed by hake. I finished with a lovely refreshing creme brulee with shortbread. More than adequate, fresh, beautiful & clearly cooked in-house with care.
We shared a bottle of wine - Pinot Grigio Rose from the very well stocked list. These are obviously carefully selected & impressive to have the Restaurant Manager able to give an opinion having tasted first hand. Amazing that they are again priced similarly to less good bottles of pub wines - they definitely aren't 'supermarket shelf'!!
Our sincere thanks to the helpful, smiling service staff & of course chef & those keeping this wonderful place going to such a wonderful standard.
The afternoon tea was lovely and service very good and friendly. Spoilt with the state of the toilets. closest to where we were sitting no light - pitch black when doors shut and one had a split through lid. for hotel expect toilets to at least be usable. Had to use others which were quite a long walk and with someone whose walking is limited so really inconvenient . Such a shame
Thank you for your review I appreciate that one of the toilets was out of service, we apologise. The toilet seat had been cracked by a guest, we locked the door to the engaged position from the outside. Unfortunately,the staff member got side-tracked & did not go back to put the out of service sign on the door. It was noted that the light was not working in that toilet. It seems that someone had unlocked the door. The other toilet in the same room did have lighting and was available for use.
Beautiful hotel that has unfortunately been left to become rather tatty. I would also say that the place needs a good clean. The main courses were of a decent standard but very over priced. The scallops at £12 for a starter were a disgrace, they were so small they did not even pass to be called a scallop. The head waiter did deduct these from our bill but clearly did not like to be challenged. It I had visited the lavatories before my meal, I would of walked out. They were an utter disgrace. Broken toilet seat and no lighting. It’s a shame but I would not come back or recommend
Thank you for your review. Our scallops are fresh from Rye and unfortunately until they are opened and prepared cannot guarantee the size.Rye Bay scallops are some of the best scallops harvested on the UK coastline and are used by many seafood restaurants all along the south coast. However we,are looking into the quality with our supplier. The price only reflects the cost of the produce to us. We appreciate that one of the toilets was out of service,we apologise. Someone had unlocked the door
It was only whem I got home I realised how expensive my bill was of £172.13 for 4 perons. Brone down this equates to £40.00 per person., excluding the service charge of £19.13, and a further £10.00 to the waitress not realising the service charge was featured in the menu which I was unaware of. I thought the ordinary wine of Grigio Raose at £19.50 was very expensive!
For a meal not very filling in the three courses was expensive and I am afraid the meal was not good value and as i mentioned earlier very expensive.
This is a beautifully appointed restaurant. Fresh and sparkling clean. Waiting staff were knowledgeable, polite and friendly and attentive without overdoing it. All the dishes we had were delicious and exquisitely presented. We were there for lunch and dinner so we experienced a good range of meat, fish and desserts; all of which were outstanding.
Recently visited this establishment for a meal with my partner and it was incredible food was amazing ,service was really good and the venue is lovely will definitely be going back
My wife and I very much enjoyed our visit to the Orangery for an evening meal. The service and food was excellent. It was a very pleasant surprise to find that our desserts had been unexpectedly customised to reflect that it was our wedding anniversary!
We loved our time and I have already recommended it to friends. Thank you for a memorable experience.
Sat in the beautiful garden, great atmosphere, service, company - perfect!
The food is excellent. I found the dining room a little bland with on this occasion lots of other customers walking through to the other private area dining room .
The plants around the room are fake which is a shame . Bar prices were reasonable and the drinks menu is vast but clear .
The crockery and cutlery were good quality and added to an overall very satisfying dining experience.
Gluten free bread also was available on request.
Food tasted a bit ore prepared. 12.5% added to bill for service is over the top. Used to get chocolates with the tea/ coffee after dinner - now nothing. Used to be one if my like to go to’s - won’t be returning for a while.
Excellent food and service. Good range of vegetarian and vegan options. Would definitely recommend.
We had lunch with friends and really We had lunch with friends and really enjoyed the experience. Good food and attentive polite service in a lovely setting. I Highly recommend
Absolutely the best restaurant I have in for a long time. The service, food and ambiance is excellent. I was celebrating my marriage and all my guest enjoyed the meal.
The deco is amazing I just can’t say enough about this place. Highly recommend
Food excellent.staff friendly and efficient. Very enjoyable evening.
Beautiful location, lovely restaurant, quality food and friendly staff, highly recommend
Beautiful hotel and grounds. Delicious food but expected a Sunday lunch menu. The bread and butter was not as good as previously.
Good place to take Granma.
This was our favourite place to go but new staff made the meals well below par. It has fallen so far down in my books. outdated and lost now. we will find a new favourite i’m sure. my pegion dish had little substance, trying so hard to look pretty and fell short. raw sprout leaf isnt fun. beef short rib was dry, and lacked taste and seasoning. the ju lacked a punch. the mash was just plain and ugly. the fish was not the most visually pleasing dish with a horrible “crust” but tasted a bit better than average. The Soufflé had “run” out ! the other option was a dessert that was too lemony and sweet again had some style but lacked quality. missed the mark. overall a solid disappointment. We need good strong english chefs who can recover this amazing venue.
2nd Time we've been, won't be the last, really stands out from the crowd in all areas.
Birthday afternoon tea.
This is the fourth time this year that I have visited The Orangery. The first occasion was for my husband's 'wake', followed by a dinner for 8 (just a year ago); later in June I enjoyed a dinner with 11 guests; and, most recently, a dinner for 6. We have not been able to fault the quality of the food or the service. I have no doubt we will return again. It is good to be able to talk without having to raise one's voice!
Apart from one other couple we were the only people in the restaurant for lunch but the service was impeccable and the food excellent.
We had lunch with friends and really enjoyed the experience. Good food and attentive polite service in a lovely setting. I Highly recommend
When we saw that there was a Christmas menu our hearts sank as we envisaged loud parties spoiling a quiet family lunch. In the event the restaurant was quiet, the staff charmingly attentive and the Christmas lunch much better than average.
A lovely hotel with fine grounds.
My guest my husband and I had a very pleasant lunch. A very good menu and the food was beautifully cooked and served. I would love to have my 80th birthday celebrations with my family in the Orangery
The Christmas decorations were very discreet but wonderful
Congratulations to staff and thank you
Bada Van Moppe
We enjoyed a delicious lunch where the food, service and ambiance were all equally delightful. Friends who joined us from London thought the roast beef amongst the best they had ever experienced.
We have been coming here for years as a place for family celebrations. It is always good, but this visit was fantastic. The food was amazing.
We were met and taken to our table in a friendly fashion and all questions well answered. Food was lovely and came at reasonable intervals. All in all, a very good experience. I would definitely recommend this to someone who wanted to done out on a special occasion.
It was our first visit to the Powder Mills Orangery and we couldn't be more pleased with the food and service. My only comment would be for the restaurant to consider more vegetarian options other than mushrooms!
The lighting in the hotel was dismal especially in the bar area. We were looking forward to good fish being reasonably near to Hastings. The cod was tasteless and dry , the chips were reconstituted and the fresh peas were out of a tin. All very disappointing.
Fantastic food. Service only dropped while the manager had to deal with an issue for which he apologised.
We ate in the Orangey Restaurant to celebrate our 20th Wedding Anniversary.
Upon arrival we were greeted warmly & shown to our table, which was next to a window as I had requested.
We found the whole dining experience from the food to the wine & to the attentive staff to be excellent, they couldn’t do enough!
We would certainly recommend the restaurant to any of our family/friends without hesitation.
If you’ve read some of the recent reviews, we’d say ignore them, as we were very pleasantly surprised & can’t understand how anyone can fault it!
Been several times, lovely place, great location, food is very tasty but small portions, slightly limited on choice
The bar service was dreadful. Only one person serving. Additionally the noise level was awful. I was not told that a large wedding party Was also booked. It would have helped (slightly) if we had been seated further away. We are regular visitors to the Hotel, going back a decade. It has (in my opinion) lost its was somewhat.
This was the second time we have lunched here. We especially booked this time to meet up with family members as we wanted them to see the Hotel and eat in the Restaurant.
We were not disappointed - the food and the atmosphere were both very good. The staff were very helpful and pleasant and we got to see "George" again - however, sadly not his lovely display this time.
We will definitely return again.
Food brilliant need to install air conditioning in dining room. Need to have kitchen open till midnight for guests arriving late. Need to open the bar children always want soft dinks. ...don't want to have to go from the pool to reception to ask and then wait while receptionist finds someone to go to bar easier to go straight to an open bar. Staff deserve a medal for patience...37degrees everyone wanting. Drinks and the bar was closed ...how much revenue did you lose