The Packhorse Inn

4.5
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378 reviews
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£26 to £40
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English
The Packhorse Inn is located in Newmarket, one of the most exciting towns in Suffolk. At The Packhorse Inn you will experience a traditional pub at the heart of the community, as well as a five star AA dining and hotel guest experience.

Featuring stylish en-suite bedroom accommodation with eight rooms, exceptional service and friendly atmosphere, The Packhorse Inn has an award winning edge.

With the world famous Newmarket Racecourse, gallops and stables on its doorstep, expect to bump into a jockey or two while visiting! Enjoy breakfast, lunch and dinner, available seven days a week.
What 378 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.5
service
4.5
ambience
4.1
value
Noise · Moderate
93% of people would recommend it to a friend
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SJ
1 review
Dined 7 days ago
Overall 5food 4service 5ambience 5

Excellent setting and great service
The dogs were made just as welcome as we were and is the reason we’ll be returning time and again
The food was great although no shortbread given as promised on one pudding
No big deal tbh
Already booked for a birthday celebration in November

FE
Norfolk
1 review
Dined on 11 October 2019
Overall 4food 4service 4ambience 4

Excellent location for excellent food and service with a smile. The layout of the establishment allows you to have a certain amount of privacy and depending on where you sit, beautiful views of the gardens and village green. The food was really excellent and two in our party had the set menu, while the other two chose from the other menu. It's certainly one to recommend if you want that little bit extra when dining.

BF
Norfolk
1 review
Dined on 6 October 2019
Overall 5food 5service 5ambience 5

Fabulous food, great service. We will be back for Christmas lunch and looking forward to it 😊

JW
London
1 review
Dined on 6 October 2019
Overall 5food 5service 5ambience 5

This was our first time at The Packhorse and certainly won't be our last - the best Sunday roast we've had in a very long time. Every item on the plate was perfectly cooked and the banana and chocolate bread and butter pudding was sensational. Delicious food served by delightful staff in an elegant space; what more could we ask for?

OT
London
1 review
Dined on 6 October 2019
Overall 4food 4service 5ambience 5

Lovely lunch & friendly staff. We all had the roast beef which was good but not quite as good as a previous lunch there.

d
London
1 review
Dined on 1 October 2019
Overall 5food 5service 5ambience 5

Lovely lunch to celebrate a birthday. Delicious food. Birthday desserts. Charming service. Calm environment

CB
Norfolk
1 review
Dined on 28 September 2019
Overall 5food 5service 5ambience 5

This was our first time eating here and the food and service was fantastic. We will be coming back

BA
1 review
Dined on 22 September 2019
Overall 4food 3service 5ambience 4

Food average , limited menu , expensive, though fresh produce used, did not find the meal outstanding . Would not class this as a 5 * meal.
The menu equivalent to modern bistro .

The pub is very dog friendly and staff very helpful & obliging to Accommodate our needs .

L
Norfolk
1 review
Dined on 22 September 2019
Overall 3food 3service 3ambience 3

We eat at the Packhorse a lot and really like it but on Sunday they were a bit below par. Firstly we ordered champagne and the waitress poured it without noticing it was warm, they did bring a chilled one once we pointed this out. These things do happen and was quickly rectified. The heritage salad contained no avocado despite the menu saying it did, we couldn’t be bothered to mention this but did feel that as the only veggie option it was rather insubstantial, not what we expected from them. We were given the desert menu then forgotten and had to go and find someone to take our order. Just not up to their normal standard.

LS
1 review
Dined on 17 September 2019
Overall 5food 5service 5ambience 5

We have been to the Packhorse Inn on 4 separate occassions. As always, it was fantastic. Great food, great service...what more do you need?

AB
1 review
Dined on 15 September 2019
Overall 4food 4service 4ambience 3

Ambience rated only 3 stars because there was a dispute between staff . My daughter witnessing a staff member crying in the ladies toilet . A manager and waiter discussing the poor girl within earshot.

Food - whilst the vegetables were excellent the beef was tough and very fatty. Cod and Salmon Fishcakes were excellent.

I have previously dined at the Packhorse during the week and enjoyed every aspect, I would hope our not so good experience on Sunday was just an unfortunate one-off and will continue to recommend the Packhorse to my friends.

KF
Norfolk
1 review
Dined on 14 September 2019
Overall 3food 2service 3ambience 4

The packhorse is a nice venue but its a real shame that they only offer one vegetarian main meal option. Its also a shame that it always seems to be a risotto...

OT
London
2 reviews
Dined on 13 September 2019
Overall 5food 5service 5ambience 4

Excellent service, excellent wine, excellent food.

FP
Norfolk
2 reviews
Dined on 13 September 2019
Overall 5food 4service 5ambience 4

Good reviews were not wrong. Imaginative food, fast service, clean, well kept, interesting, good car park, lovely location, quiet. We had to drag ourselves away.

AS
1 review
Dined on 10 September 2019
Overall 5food 5service 5ambience 4

Excellent food and service in a superb location. Management need to keep a close eye on bar area. Very loud people, and some use of obscene language audible. Unacceptable.

OT
London
3 reviews
Dined on 9 September 2019
Overall 5food 5service 5ambience 5

A favourite and great place for meeting friends, special occasions and a more informal pop in

OT
London
2 reviews
Dined on 6 September 2019
Overall 5food 5service 5ambience 5

Excellent across the board

RW
Norfolk
1 review
Dined on 31 August 2019
Overall 5food 4service 5ambience 5

Food was very good and the ambiance was just right for a relaxing evening out. The staff were efficient and friendly. Definitely a place to visit.

WL
1 review
Dined on 24 August 2019
Overall 5food 5service 5ambience 5

Beautiful pub, excellent service, great food, overall a great afternoon.

m
1 review
Dined on 15 August 2019
Overall 5food 5service 5ambience 5

Went here with my partner mid week as a surprise for our anniversary. The food was absolutely amazing, the service was second to none. We had a lovely time & will be returning very soon.

OT
Norfolk
1 review
Dined on 14 August 2019
Overall 2food 5service 3ambience 1

Was birthday meal but table was in worst location for through traffic - it was extremely noisy - very young children running around at 9pm not acceptable or expected in restaurant of this calibre - extremely disappointed as we have food experiences before but this has put me off going again as it ruined my friends birthday - we did tell staff but they were too busy to care

WW
Norfolk
1 review
Dined on 12 August 2019
Overall 5food 5service 5ambience 5

Never disappoints. Great setting, attentive & knowledgeable staff. Creative menu delivering superb food.

j
1 review
Dined on 10 August 2019
Overall 4food 3service 4ambience 4

Food enjoyable but felt almost like it was trying too hard to be a bit 'different' and choice fairly limited. There were clever innovations but this was sometimes 'overdone'. Desserts disappointing overall but enjoyable experience in general with good service, nice decor and welcoming, warm atmosphere in which to relax during and after the meal. Perhaps a tad pricey for the food content.

GB
Norfolk
1 review
Dined on 9 August 2019
Overall 5food 5service 5ambience 4

Thoroughly enjoyable evening
We were in the room at the rear of the bar and so noise level was good until the music was turned on too loudly however it was turned off after asking
Otherwise no complaints at all

c
London
4 reviews
Dined on 7 August 2019
Overall 4food 3service 3ambience 5

Delightful ambience, simple table settings and neutral colours. The food was expensive, perhaps a little over-complicated, but we enjoyed it. A good selection of fairly unusual wines by the glass, and my husband was pleased to be offered a choice of two nonalcoholic beers. The service was cheerful and friendly.

G
Cambridge
3 reviews
Dined on 6 August 2019
Overall 5food 5service 5ambience 5

Everything is always fabulous here & was so again this time. Service was incredible, wine list & drinks menu was amazing, beautiful ambiance & food was impeccable. The only slight negative we found were the choices on the menu. They were a bit limited if you don’t like fish. Of course it’s all personal choice though & everything else was brilliant.

G
London
2 reviews
Dined on 4 August 2019
Overall 5food 5service 5ambience 5

Great staff. Great food. Thank you

Couldn’t fault it. Online booking made things easy too

WD
Norfolk
1 review
Dined on 3 August 2019
Overall 5food 5service 5ambience 4

Very pleasant surroundings, charming attentive staff and excellent food.

D
Cambridge
5 reviews
Dined on 27 July 2019
Overall 5food 5service 5ambience 5

Had dinner at Packhorse on Saturday evening- inventive starters + stunningly presented and perfectly cooked Cod with Parmesan crust for main - excellent service and great ambiance - highly recommend

B
Norfolk
1 review
Dined on 26 July 2019
Overall 5food 5service 5ambience 5

The food was fantastic! Perfect Steaks and the smoked duck was to die for.
It is pricey, however I am a firm believer that you pay for quality and that is definitely what we got.

Will definitely visit again.

DC
Norfolk
1 review
Dined on 26 July 2019
Overall 5food 5service 5ambience 5

Great place for a relaxing evening out. If you want food cooked by someone who knows what they're doing and attentive but relaxed service, come here.

OT
Norfolk
1 review
Dined on 26 July 2019
Overall 4food 4service 5ambience 4

Food is always presented in a way that means the menu only gives you a hint of the joys to come. The rhubarb and custard was a delight.
Love the bread and little hor d’oeuvre offered at the start.
The vegetarian options are poor but the salad I had was excellent. I did discuss this and you were receptive to my ideas of low carb veg options. Will look forward to seeing the menu next time!

RP
London
1 review
Dined on 20 July 2019
Overall 5food 5service 5ambience 5

A really wonderful location for lunch. Staff were very friendly and accomodating and we were able to have a leisurely lunch.

M
1 review
Dined on 19 July 2019
Overall 5food 5service 5ambience 5

It's a little on the pricey side but it's a really pretty pub, the waiting staff are really good and the food is great!

SH
Norfolk
1 review
Dined on 13 July 2019
Overall 5food 4service 5ambience 4

Went there for my birthday and had a lovely meal. Good choice of good on the menu. Food was hot and nicely presented. Staff were really friendly and efficient. Would recommend going to eat there

R
London
1 review
Dined on 9 July 2019
Overall 3food 3service 2ambience 4

We felt rushed with the service from girls who had no idea what they were doing. Also one main course was over salted. We did not leave a tip which I think says it all.

LS
Norfolk
1 review
Dined on 5 July 2019
Overall 2food 2service 3ambience 2

Disappointing experience that I would not want to repeat

DM
Norfolk
1 review
Dined on 30 June 2019
Overall 5food 5service 5ambience 5

Nice atmosphere, fantastic food and excellent service.

t
London
3 reviews
Dined on 23 June 2019
Overall 4food 4service 5ambience 3

Thank you for looking after us again at The Packhorse. The food was delicious (although we missed being offered the little tasters we'd had before - beetroot meringues and littel brioche mushrooms). The service was good but rather slow - it seemed a very long time before any food appeared..... Nevertheless, special thanks are due to the manager, who not only reserved a space for us in the car park for my husband's wheelchair mobility vehicle without us asking, but also was extremely creative when it came to raising the table sufficiently to accommodate the height of the wheelchair, enabling my husband to sit comfortably at the table. Very impressive - thank again!

B
Norfolk
1 review
Dined on 22 June 2019
Overall 3food 2service 4ambience 5

Friendly staff and delightful setting should have made this the ideal venue for dinner. The food, however, did not live up to the reviews and neither the head waiter or the chef bothered to follow up the feedback to the waitress i.e. Undercooked pork and which was too salty.
At over £40 a head for dinner and drinks we expected better.

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