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The Point at Haven Hotel, Poole, Dorset

The Point at Haven Hotel

3.9
3.9
268 Reviews
£26 to £40
International

Located on the tip of Sandbanks Peninsula, you couldn’t dine closer to the water.


With glorious views across to Studland Bay and Old Harry, the Haven Hotel is renowned for its locally acclaimed restaurant, The Point.


Helmed by Head Chef Jason Hornbuckle, who wherever possible tries to use local and sustainable ingredients. With a passion for reducing the ‘nautical miles’ of seafood, from source to plate.

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2 people

June 2022
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19:00


Booked 1 time today

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    International, Afternoon Tea

  • Hours of Operation

    Lunch Daily 12:00–14:45 Afternoon Tea Daily 15:00–16:45 Dinner Daily 18:00–20:15

  • Phone number

    01202 707333

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Executive Chef

    Jason Hornbuckle

  • Area

    Poole

  • Parking Details

    Parking free as long as Car Registration is logged on iPad at Restaurant Host Reception on Arrival.

  • Public Transit

    Nearest Bus Stop Ferry Approach

  • Additional

    Bar/Lounge, Beer, Full Bar, Gluten-free Options, High Tea, Non-Smoking, Private Room, View, Wheelchair Access, Wine

What 268 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9
3.9 based on recent ratings
  • 3.9Food
  • 3.9Service
  • 4.1Ambience
  • 3.5Value

NoiseModerate

Loved For

  • Dorset

    Scenic View

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Filters

  1. VM

    VeronicaM

    1 review

    1.0

    1 review

    Dined 7 days ago

    overall1food1service1ambience1

    We have had a booking for 19:00, I have had the confirmation email and we were on our way. Traffic in Sandbanks was really bad due to roadworks, and I know they keep the table for 15 minutes but I thought I will call to let them know we migjt be late. I called just before 19:00, a guy picked up. He was nice and he said there might be an issue because he cannot find our booking, he placed me on hold trying to resolve the issue and then after several minutes (while we were stuck in traffic on the way there), a lady picked up the phone. I suppose she was a manager, But not sure she did not present herself. And she sharted the conversation with “right , what is the issue what is the name on the booking?” Confirmed my name the 4th time and she started rasing her voice at me, like it was my fault and saying we are busy and I don’t have a table for you. (No apologies, not trying to help just a blunt “f**k you attitude and raised voice). This is a restaurant which presents itself above the regular restaurants and pubs around here but this employee is ruining the image. I understand language barrier can sometimes be an issue, but this lady was rude and her attitude was discusting. I will raise this further.

  2. JH

    JohnH

    Dorset

    1 review

    2.0

    1 review

    Dined on 17 June 2022

    overall2food2service5ambience3

    John Dory dish was pretty good but monkfish was unpleasant, crudely spiced and under seasoned. With two beers and no starter or pudding, total cost was over £75 for two of us. A decent meal with wine for two would cost around £125+

  3. DD

    DazzieDaz

    London

    6 reviews

    3.0

    6 reviews

    Dined on 15 June 2022

    overall3food4service3ambience1

    Food was very good but this restaurant is ridiculously overpriced. We paid over £180 for dinner for myself, my wife and our 3 year daughter. That is extortion! Our dinner the next night in town cost us £80, which is what we would expect. The view here is off course excellent but not worth the extra hundred quid!

  4. SC

    SamanthaC

    1 review

    3.0

    1 review

    Dined on 7 June 2022

    overall3food3service3ambience3

    Terrific views, acceptable food, great service, very dated hotel in need of modernisation .

  5. W

    Wodehousean

    1 review

    3.0

    1 review

    Dined on 28 May 2022

    overall3food4service3ambience3

    Food was ok, quite expensive what what you got. The staff were very attentive and helpful but the ambiance was below the standard you would expect from a restaurant with those prices. No table clothe, very basic tables and quite cafe style. Great view.

  6. S

    Simon

    London

    4 reviews

    4.0

    4 reviews

    Dined on 21 May 2022

    overall4food4service5ambience5

    Another excellent meal with friends in a comfortable, scenic setting with good service.

  7. KC

    KerryjaneC

    1 review

    3.0

    1 review

    Dined on 21 May 2022

    overall3food3service2ambience2

    We arrived on time (1645 - last sitting) to be told that we could only have our booked afternoon tea either outside or in the bar as they were preparing for dinner. Not wanting to enjoy a special treat in the bar, we opted for outside, although chilly, and were ‘plonked’ in the first table we came to. The whole terrace was empty bar one other table. We were rushed to order, that was no challenge as we knew we wanted the afternoon tea. It arrived in good time, our plates were just placed on the table under the coffees and teas and not set out as expected, the service was non existent. The food was of good quality and tasted nice and was presented well. Halfway through eating at about 5:20, a server approached, reached for the platters and asked if we had finished. We had barely made an indent and we responded no. That was the last we saw of anyone before we paid and left. Would not return based on this visit. Such a shame as this was a family treat for my 85 year old mom.

  8. KK

    KarenK

    London

    1 review

    5.0

    1 review

    Dined on 17 May 2022

    overall5food4service5ambience5

    Beautiful space with exceptional views. Great staff and good food. A little overpriced but happy to pay for the beauty of it.

  9. ML

    MichaelL

    Dorset

    1 review

    1.0

    1 review

    Dined on 15 May 2022

    overall1food2service2ambience3

    Diners beware! I booked The Haven Hotel afternoon tea for my daughters 13th Birthday through Open Table on the 15th of May 2022. When on the fjbhotels.co.uk website it showed one price of £14.50pp but when we arrived at our venue the price was in-fact £26.50pp I went to reception and showed the Manager the link from their website showing £14.50pp but he wasn't interested, blamed it on being a website Cashe issue. Once asked if, due to this not being our fault, would he honour the price he was very rude and abrupt with a quick "No". The food itself, for 3 people consisted of the equivalent of a couple of sandwiches, 4 small cakes (very small!) which you could barely cut into 3 pieces and 6 small scones. We asked for water twice which never appeared, we weren't asked how our meal was or I would have pointed out the lack of food, and left feeling that we'd received £5 worth of food for almost £90 as a service charge was added - what service? The only saving grace here were the views over the water, however, I has stated during our booking that we were put somewhere private, no-one read this, we ended up in the bar area. If it wasn't for the fact that I didn't want to spoil my daughters day, we would have left within the first 5 minutes. No wonder we were the only people having an afternoon tea there, I would have never had booked if I'd had known it was £26.50 with poor service and rude management.

  10. JA

    JamesA

    Dorset

    1 review

    5.0

    1 review

    Dined on 14 May 2022

    overall5food5service5ambience5

    My parents had an amazing time and would love to go again, they enjoy led their afternoon tea very much

  11. MB

    MariaB

    Dorset

    1 review

    5.0

    1 review

    Dined on 9 May 2022

    overall5food5service5ambience5

    Food was amazing but the cost matches the cost to stay at the hotel.

  12. S

    Simon

    London

    4 reviews

    4.0

    4 reviews

    Dined on 7 May 2022

    overall4food4service5ambience5

    A good quality meal in a comfortable setting and lovely view of the sea.

  13. m

    michaelp

    1 review

    4.0

    1 review

    Dined on 2 May 2022

    overall4food5service5ambience4

    Very good value for money and wonderfuly cooked with very good flavours

  14. MS

    MrsScaleRuler

    London

    1 review

    3.0

    1 review

    Dined on 28 April 2022

    overall3food3service3ambience2

    Beware if you want to dine for over three hours as you will be charged a £100 fine. No help from reception as mama fed by an external company. Average food but made up for by the amazing view. We dined on Thursday lunchtime with only a handful of other diners.

  15. GC

    GregC

    1 review

    2.0

    1 review

    Dined on 19 April 2022

    overall2food2service3ambience4

    Amazing setting and beautifully decorated. The service was untrained but charming and helpful. The food was a major let down. The day’s special had onion soup that was atrocious which I sent back, and later in the evening another diner also sent it back. The duck parfait was almost tasteless. The filet steak was better but at £37 each should have been, but even that was a little tougher than we are used to. Stunning location let down by poor food at at top prices.

  16. SJ

    SstuyJ

    London

    1 review

    5.0

    1 review

    Dined on 18 April 2022

    overall5food5service5ambience5

    A wonderful place with a great tailored customer service that saved our day and evening. A special thanks to the restaurant manager on duty (Anita?).

    The Point at Haven HotelResponded on 20 April 2022

    Glad you had a great experience and happy we could help make the day memorable.

  17. M

    Markthemoment

    Indiana

    20 reviews

    3.0

    20 reviews

    Dined on 14 April 2022

    overall3food5service3ambience3

    Good was outstanding, best meal we've had there. No duds in our party across starters and mains. liver pate superb. As was John Dory. Service very uneven. Main order forgotten and we had a long long wait between courses. Servers clumsy, leaning across table. View is unrivaled.

    The Point at Haven HotelResponded on 20 April 2022

    Thank you for the feedback regarding service, and will be looked at for improvement. Happy that the food was to your taste. Hope to see you soon for better service experience.

  18. KS

    KeithS

    London

    2 reviews

    5.0

    2 reviews

    Dined on 4 April 2022

    overall5food5service3ambience4

    The food was excellent, far exceeded expectations. Obviously the location is fabulous and really adds to the experience. Quite expensive but probably worth it.

    The Point at Haven HotelResponded on 20 April 2022

    Very happy and glad you enjoyed your time with us, hope to see you soon again.

  19. NW

    NicolaW

    Dorset

    1 review

    4.0

    1 review

    Dined on 11 March 2022

    overall4food2service4ambience4

    Visit Haven every time in Bournemouth! Lovely ! but slightly dissatisfied with choice of sandwich wrap! Too much cheese 🤓

  20. S

    Shedend

    Dorset

    1 review

    3.0

    1 review

    Dined on 6 March 2022

    overall3food3service3ambience4

    Poor and over priced main course for Sunday lunch. Good deserts though.

  21. KB

    KeithB

    London

    1 review

    5.0

    1 review

    Dined on 5 March 2022

    overall5food5service5ambience4

    Very helpful in changing time of booking food was very tasty and service polite enjoyed eating there

  22. CD

    ChlD

    London

    1 review

    4.0

    1 review

    Dined on 28 February 2022

    overall4food4service5ambience5

    Friendly team members and went the extra mile for a Birthday treat.

  23. SR

    SallyR

    Dorset

    1 review

    5.0

    1 review

    Dined on 25 February 2022

    overall5food5service5ambience5

    Lovely venue and food . Will be booking again soon .

  24. ML

    MichaelL

    Dorset

    2 reviews

    5.0

    2 reviews

    Dined on 22 February 2022

    overall5food5service5ambience5

    Beautiful surroundings, fresh food and great service.

  25. CN

    ChrisN

    1 review

    2.0

    1 review

    Dined on 14 February 2022

    overall2food4service1ambience2

    Disappointed ☹️ Valentine’s Day, started out amazingly till they forgot about us and our mains. They wouldn’t own up to it waited 60mims for mains. 2 couples had there’s way before us and arrived after! Then got asked did we want coffees when we hadn’t been given dessert menu, then wasn’t given petit fours with coffee then was charged for more food then we had. Given we was hotel residents I wasn’t impressed. Food was fantastic shame service couldn’t be the same.

  26. d

    duckroast

    Dorset

    4 reviews

    3.0

    4 reviews

    Dined on 14 February 2022

    overall3food5service5ambience5

    Lunch menu was limited but the views from the restaurant were stunning, the service was efficient and friendly and the food was delicious.

  27. DO

    DavidO

    1 review

    5.0

    1 review

    Dined on 10 February 2022

    overall5food5service5ambience5

    Excellent food and wine with attentive service. A most pleasurable evening meal in wonderful surroundings.

  28. SR

    SusanR

    1 review

    2.0

    1 review

    Dined on 21 January 2022

    overall2food2service1ambience3

    Lovely venue but obviously not enough staff to deal with just the few people present. Even though we had booked for 2 adults and 1 child Waited an hour for a couple of cold wraps and a child’s portion of pasta and had to ask 3 times for our drinks. Such a shame as a stunning view from the restaurant

  29. HD

    HayleighD

    Dorset

    9 reviews

    5.0

    9 reviews

    Dined on 16 January 2022

    overall5food5service5ambience5

    Visited for Sunday Lunch, the food was really nice and the views are stunning! Service was quick and our waitress and waiter were very polite and everything arrived in perfect time. Would highly recommend The Point and we will be returning.

  30. BC

    BethC

    London

    8 reviews

    vip
    4.0

    8 reviews

    Dined on 2 January 2022

    overall4food5service4ambience4

    Very lovely Sunday roast. And well spaced tables.

  31. KF

    KatiaF

    Dorset

    1 review

    5.0

    1 review

    Dined on 31 December 2021

    overall5food5service5ambience5

    Amazing atmosphere and 5 star staffs. The afternoon tea portion was small, but all delicious. The views is stunning.

  32. GC

    GaryC

    1 review

    4.0

    1 review

    Dined on 20 November 2021

    overall4food5service4ambience5

    Lovely hotel with great views. Attentive service and very tasty sandwiches and sweet treats- compliments to the chefs!

  33. SW

    StevenW

    1 review

    5.0

    1 review

    Dined on 7 November 2021

    overall5food5service5ambience5

    Lovely evening with tentative service. Food was presented beautiful and tasted delicious. Restaurant beautiful located on seafront with lit candles

  34. DJ

    DeborahJ

    1 review

    3.0

    1 review

    Dined on 10 September 2021

    overall3food4service5ambience5

    Very little for the price ! One mini scone 2 finger sandwiches each 2 gateaux very small slither fingers Not really what we were expecting. Had better value else where tbh. We did query if this was for 4 people to share. But lovely setting and staff very attentive, polite and did do a lovely sorbet on a plate for our friend retiring from the nhs !

  35. JN

    JulieN

    Dorset

    1 review

    5.0

    1 review

    Dined on 23 August 2021

    overall5food5service5ambience5

    Lovely food, very helpful and friendly staff, fabulous location. Will definitely be visiting again.

  36. AG

    AlisonG

    1 review

    4.0

    1 review

    Dined on 22 August 2021

    overall4food4service4ambience4

    We were having lunch with my 90 year old mother in law. We were first presented with the daily menu, which was a bit fancy for her and rather expensive. I had seen on the website that there was a light lunch menu and I was given that when I asked for it. This was much more suitable and my husband and mother in law enjoyed excellent fish and chips while I had an avocado wrap which was also excellent. The staff were friendly and attentive and we weren’t rushed. It was lovely to sit and watch the activity on the water outside.

  37. DC

    DanC

    1 review

    3.0

    1 review

    Dined on 21 August 2021

    overall3food2service2ambience3

    Have been a few times now and it's a great location but the food is average.

  38. PH

    PaulH

    Hampshire

    1 review

    4.0

    1 review

    Dined on 17 August 2021

    overall4food4service4ambience4

    Lovely spot for lunch. Fabulous views from the Point.

  39. S

    Stuart

    Manchester

    5 reviews

    3.0

    5 reviews

    Dined on 16 August 2021

    overall3food3service2ambience4

    Terrace has good view of the harbour entrance and lots of boat traffic. Lunch menu is limited, food decent, price OK for what it is. Reads on the web better than it is.

  40. PS

    PeteS

    Dorset

    3 reviews

    3.0

    3 reviews

    Dined on 8 August 2021

    overall3food3service4ambience3

    Nice place some staff more helpful than others. Afternoon tea very pricey for what you get

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waiting staff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Contact tracing information collected

FAQs

The Point at Haven Hotel is rated 3.9 stars by 268 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

June 2022
Mon
Tue
Wed
Thu
Fri
Sat
Sun
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
19:00


Booked 1 time today
Google Map for The Point at Haven Hotel

Banks Road 161 Poole, Dorset BH13 7QL

Additional information

  • Area

    Poole

  • Hours of Operation

    Lunch Daily 12:00–14:45 Afternoon Tea Daily 15:00–16:45 Dinner Daily 18:00–20:15

  • Cuisines

    International, Afternoon Tea

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Parking free as long as Car Registration is logged on iPad at Restaurant Host Reception on Arrival.

  • Public Transit

    Nearest Bus Stop Ferry Approach

  • Payment Options

    AMEX, MasterCard, Visa

  • Executive Chef

    Jason Hornbuckle

  • Additional

    Bar/Lounge, Beer, Full Bar, Gluten-free Options, High Tea, Non-Smoking, Private Room, View, Wheelchair Access, Wine

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