I visited The Rookery this Sunday (22 Oct 2017) with friends. Our guests arrived 20 minutes early to be met by a less than welcoming member of staff who couldnt get his head around the fact that they were early. We ordered drinks and a selection of the tapas style starters from the menu. However when the starters arrived we asked if it would be possible to have side plates, we were told by the same member of staff that there weren’t any clean side plates and to make do
We ordered the 'sticky toffee pudding with warm toffee sauce’ as described on the menu. When it arrived the pudding itself was cold and dry as if it had been sat out for some time, more frustratingly was the lack of 'toffee sauce'. Upon asking if it would be possible to have a small jug of toffee sauce were informed that it had run out. To top it all off, when we asked for spoons to eat our respective deserts, there weren’t enough clean spoons so I was provided with a large dirty soup spoon
The above was annoying but the roast had made up for the lack of service - where and why I now vow to never go back is because of the rude and patronising way in which we were treated when paying the bill (£180 for 4 people). When asked the question “was everything okay with your meal?”, I calmly explained that the food was good but it was sadly let down by the lack of plates and cutlery and that the toffee pudding was below par. A young chap stepped in, we assumed the manager, who didn’t offer any form of apology but instead thought it best to suggest I was being precious for not being happy with having to use a soup spoon. In addition he then put their failings on us by saying “You don’t appreciate that we are in the middle of a busy service”. As we left we overheard two other tables complaining, I just hope they didn’t get spoken to the way we were
We left angry, disappointed and insulted. I would suggest The Windmill, The Abbeville, The Bobbin, PowderKeg or The Roundhouse and The Avalon - as better options!
I don't like posting a bad review and especially at a place where I have previously had such amazing meals. The main meal I had was such a disappointment and it has definitely made me rethink visiting again.
My husband and his friend had really lovely burgers, so this review takes this into account. The drinks are great and the service is efficient.
The service is absolutely awful and dismissive at best. The good might be good, but I walked out before I had chance to try it, due to the rude staff.
Great menu and the food was delicious. Excellent service as well!
Great lunch. Friendly staff.
Really let down by very poor service. We went on a quiet Sunday evening and still had to wait ages to order and pay. It is very expensive for very average roast. Not even a Yorkshire pudding with the Roast Beef even though it was advertised. Wouldn't recommend.
Great place for Sunday lunch with friends! Superb pork belly cooked perfectly. :)
This place never disappoints. One of the best roasts in London.
Loved it so much I plan to come back with a bigger group!
great food, friendly staff, good atmosphere, worth another visit soon
Could not faulty the service and quality of food and drinks. Brilliant night had by all. Will return as soon as possible.
Bad service. Waited for almost 2hrs to get our food. Got complementary 2 drinks and 1 appetizer as a compensation. But didn't compensate for the long wait. There were other people complaining for the wait. Food is ok. Nothing out of the ordinary.
Family Sunday lunch for three. Enjoyable, relaxed place. Good range of local beers. Food very good and reasonably priced. Outside seating available. Car parking immediately adjacent to the restaurant.
We stayed for 5 minutes. We were given a cold welcome. It didn't smell very nice. Then no one came to even ask for a drinks order. We left and no one even asked why!
The food was great and lots going on as it is a hugely popular place on a Saturday evening.
Unfortunately the ravioli I had was far too thick and undercooked, with dry salmon inside, in a "lobster bisque" that didn't taste of seafood. Perhaps I chose the wrong dish, though others weren't too happy either. There was also a customer's dog being fed from the kitchen. Not great (though must say other friends have eaten here and been happy).
good food, good beer. thank you
I chose The Rookery to meet up with a friend for a chat and some good food. We were not disappointed. It was a cold Tuesday evening and a table next to the fire was a plus. At 7pm it wasn't busy but it wasn't empty either. The service was informal, friendly and helpful. We skipped starters and went for the guinea fowl pie for two to share. It looked good and it was fabulous. Puddings and coffees were fine. The carafe of Montepulciano d'Abruzzo was delicious. The ambiance is great with locals drinking at the bar and a low light level with lots of wood around. We'll be going there again for sure.
Great atmosphere, delicious food and good wine list. Perfect for a catch up with an old friend :)
We ate as a family with three children in the party. we were sat upstairs which was cramped and very noisy. the food was "ok" and the service wasn't the best.
Starters good, mains weak. Never seen more Bisto gravy on a plate and Seabass was hidden under a thick cream sauce- not great. Ambiance lovely, manager friendly.
Had been recommended the Rookery by a friend and was a bit disappointed in all honesty. Starters were ok - Salt Cod Fritters, Chicken Wings, Padron Peppers - but not outstanding or particularly interesting. Mains - Sea Bass was nice, Oxtail stuff peppers was a huge plateful and just a bit strange. Our food took a long time to come, which the staff did acknowledge and offered us a complimentary drinks by way of apology. We had a good evening, but I wouldn't rush back.
We had an excellent family Sunday Lunch to celebrate my wifes birthday.
Lovely food in a relaxed, cool setting away from the high street. Firm local favourite
Have visited the rookery twice recently as the food was so good I couldn't wait to go back!! Lovely cosy ambience too and lovely staff
Had a lovely meal here on Sunday, my brother was visiting and after having been the previous week and had the pork belly I knew he would love it so couldn't resist a second visit and he loved it. The place also has a lovely ambiance and relaxed feel about it. Definitely worth a visit.
I'm somewhat of a regular and what I mean by this is I would eat here 5 or 6 times a year. Normally for a Sunday roast and this is something The Rookery does very well.
Dinner... was nice, but I was underwhelmed with the service, meals coming out before cutlery, asking for a particular red wine and being presented with a bucket of ice, I had to ask three different people for horseradish... after being told there was nine by the first two, I just didn't believe it as it was Saturday night and Sunday roast was round the corner. Having previously had horseradish with my beef there previously, so not sure if it was a lack of education or just laziness. But got it in the end.
The ambiance upstairs if you're lucky enough to get a table there is great. You feel like you're in you're own little world. Dim lighting, black walls rustic chairs cannot hard back books on shelves.
The food was good, I can't say honestly it was amazing. It was well cooked, pubishly presented (but messy on the plate) but overall not bad. I think the real jewel in the rookery crown is their Sunday roast, that has never failed to disappoint.
It's hard to give a score out of ten, perhaps I'll do it based on that experience - 5 out of 10
Normal Sunday roast 7.5 out of 10
Awesome FOOD beautifully made!!! Can't wait to go back already :)
Have eaten here before in big group and we had to wait more than 50 minutes for our food. The food when it did arrive was delicious so I thought I would try it out again for Sunday roast but with just one friend. Was hoping as there was just two of us, it wouldn't be such a long wait. Our shared starter still took over 25 minutes to arrive. We then had to wait at least another 30 minutes for our roasts to come. Strangely two tables got all their food before us and of course questioned this with the staff. It was especially odd as the table right next to us who had arrived and ordered after us got both courses before us. The food was delicious but clearly the kitchen and service needs to be improved
I love The Rookery for it's proper Sunday lunches. The only place I've found in London that is like my mum and dad's Sunday roasts... a regular spot for me and a few friends!
It's a great spot; food is so amazing and staff are very friendly and acommadated. Would definitely recommend!
Really great food at The Rookery. The menu is really interesting and different. It was very busy but we had great service from a young man who had only started that day. He was very good. Lovely place to eat or just have a drink
Good service. Cool venue with low lighting and a great vibe. Fantastic food!
I booked this for my house Christmas lunch. Upon arrival at 4pm we were shown to our table, after around 20 minuets we asked the waitress if we could order some drinks, we were greeted with a sigh as if it was some sort of inconvenience. We order our starters and mains, starters arrived relatively quickly however after 30 minutes our table had not been cleared so we took it upon ourselves to move the plates onto a table that was being used as a dumping ground for the used crockery. At 6pm we we finally received our mains, (we'd asked for bread to keep us going) vegetables were burnt and the pork belly was overdone. Nobody paid any particular attention to out table throughout the whole of service and as such we complained. We were repremanded for moving our plates as apparently this has confused the wait staff, however service was poor and food just about edible. A discount was added to the bill by one very accommodating and apologetic waitress, nevertheless this was a real let down and spoit our afternoon, needless to say we didn't stay for desert. Sadly I don't think I will return to what looks like a lovely venue.
Food was fairly cold. Veg missing from meal, so supplied later... stone cold. Good service
Cosy warm ambient, tasty food ( a small menu is usually the sign that the meal is going to be great ). There is a good sized outdoor area,definetly a good spot when warmer. If you like cosy and good food, this is your place!
Food was lovely, I had the sharing pie and couldn't fault it. Delicious flavours. I live locally and parents came to visit, I brought them to the Rookery which I love but service on Monday night really let it down. They was just an air of 'no f*cks given'. It was pity.
I had really liked drinking at the bar but the restaurant was even better.
Very attentive & friendly service, excellent, good value wine and top-notch grub - what more can you ask for?
The hallomi bites were sensational and the steak simply delicious.
I highly recommend this place to any SW residents looking for a more relaxed dining experience after from the hub-bubs (and bellends) around Clapham high street.
Food and service great. Guinness was off and Bloody Mary very sub standard for price. Otherwise all good and would go back.
I love The Rookery in Clapham, I have never had a bad time or mediocre food there, and I look forward to meeting friends there each time.