This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.

The Waterway

4.4
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1520 reviews
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£26 to £40
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European
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Clean menu provided to every guest
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
What 1520 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.1
food
4.3
service
4.5
ambience
4.0
value
Noise · Moderate
84% of people would recommend it to a friend
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CP
CharlotteP
1 review
Dined 2 days ago
Overall5food5service5ambience5

Great experience, even with the new normal! I would even say the booking situation is even better now as were guaranteed to have a table on the terrace (which was not the case before Covid). Our waitress Martha was wonderful. The food is delicious and the view on the Little Venice Canal is lovely. The terrace was full, which gave a great ambiance, while the tables were at an adequate distance given the current social distancing context. Thank you, we’ll come back!

D
Deem4986
New York Area
1 review
Dined 2 days ago
Overall5food5service5ambience5

fabulous! staff, food, drinks all great given the current climate! will be back :)

G
vipGeorge
London
11 reviews
Dined 2 days ago
Overall1food2service1ambience3

One of the worst experiences I've had through this app. When we arrived, 1pm Saturday, there they told us they no longer serve brunch, despite the fact that this was nowhere mentioned in the brunch menu available on Opentable. We told them that we would need some time before we could have lunch and instead have a couple drinks. An hour later and once ready to have lunch we were told we could no longer order lunch because we had the table for a certain time period. After talking to the rude and unhelpful manager they agree that we could have lunch after all but if we rushed.

Obviously we turned down that gracious offer and instead opted for going down the road at a lovely seafood place where we happily spent our money and had a lovely meal and lovely service.

I have been to Waterway a couple of times previously and the food was never great and the service mediocre but never this bad. They treat customers as if in a fast food chain yet the prices is nothing but. I have never said this before but I would never set foot in this place even if I were paid to dine there.

C
Christophe
1 review
Dined 2 days ago
Overall5food5service5ambience5

Thoughtful and friendly staff and a beautiful setting alongside the canal. The perfect venue for a relaxed brunch. And the food was great. Thank you

SW
SabrinaW
London
1 review
Dined 2 days ago
Overall5food5service5ambience5

Great service, friendly staff and outdoor space. Grab a table outside on a sunny day is a must!

OT
vipOpenTable Diner
London
4 reviews
Dined 3 days ago
Overall3food1service2ambience4

The location is perfect to have a drink with friends and family: neqr to the canal, with the terrace and the decoration. But I do not recommend it for having a diner or a lunch. The food was not tasty, not sure that everything was home made and some mains are too expensive for the quality of the food. They can definitively do better.

JW
JaneW
1 review
Dined 3 days ago
Overall3food3service4ambience2

Great venue near the canal, but didn’t know I only had a 2 hour slot so felt rushed .. food was good but not outstanding. Great service.

OT
OpenTable Diner
London
1 review
Dined 4 days ago
Overall1food4service1ambience3

The staff were so rude, we were having fun and lost track of time. The staff gave us the bill and told us to go as the other party was waiting outside, no warning just said the other party were waiting. Only after we told them they were rude did they say we could wait at the bar. Please check my records I go there a lot and maybe they have new staff but we were so disappointed and they ruined a good night.

The Waterway
Responded 2 days ago

Thank you for your feedback. I can’t see information about your booking as your comment is anonymous. All bookings have a return time of 2h. This is mentioned when you book, e-mails and on arrival. We only ask for tables back when utterly necessary - for weekends this is always the case as we currently lost half of our availability and have a high demand. I apologise if you felt rushed and do hope you will join us again! Warm regards, Bianca Hohn Events & Reservations Manager

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OT
OpenTable Diner
London
1 review
Dined on 26 July 2020
Overall4food4service5ambience4

Only issue is there was no social distancing. People were seated less than 2 feet apart

The Waterway
Responded 2 days ago

We are very grateful for you taking the time to leave your feedback. We are following all guidelines to ensure our guests and staff are safe - that includes the distance of 1m between tables outside and 2m inside. Kind regards, Bianca Hohn Events & Reservations Manager

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AC
AmandaC
Aberdeen
1 review
Dined on 25 July 2020
Overall3food2service4ambience3

The food was not up to expectations steak was not very good a lot of money for what it was chips was dry .

The Waterway
Responded 7 days ago

Hi Amanda, we are so sorry to hear you were so disappointed by your dinner. We would be most grateful if you would contact us at info@thewaterway.co.uk so that we may have a better understanding and address the matter as appropriate. I thank you in advance for your time and look forward to hearing from you. Kind regards, Bianca Hohn Events & Reservations Manager

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J
Jen0587
1 review
Dined on 25 July 2020
Overall3food3service4ambience4

Really nice atmosphere and the waiters were helpful and lovely. Food was good, not great. We ordered a bottle of wine and our reservation was up so we got moved off our table, couldn’t stand inside, no other shade (it was pouring down) so we couldn’t finish our wine. Understand it’s crazy time’s and it’s not what it would normally be, but I suggest making sure you finish your drinks before your two hours is up!

The Waterway
Responded 7 days ago

We're glad to hear you liked the service. Unfortunately we current lost half of our capacity and with a high demand, we need to make sure all tables follow a return time. We wouldn't ask for the table back unless it was uterly necessary - as it was, the other booking had arrived. Usually you would be able to finish your drinks outside by the canal, but the weather didn't help on Saturday. We apologise if you felt rushed and hope to welcome you again soon! Kind regards

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KM
KetoM
London
1 review
Dined on 24 July 2020
Overall4food4service5ambience4

Very nice place for weekend and to meet friends , really recommend

The Waterway
Responded on 27 July 2020

Thank you for taking the time to leave this note, we hope to see you again in a near future! Kind regards, Bianca Reservations & Events manager

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L
Laura
London
1 review
Dined on 24 July 2020
Overall4food4service5ambience5

Very pleasant experience of eating out in the current circumstances. Food was delicious and service was fantastic. I asked for a cocktail that was no longer on the menu and they kindly obliged to make it for me.

The Waterway
Responded 2 days ago

Thank you for taking the time for this lovely note, Laura! We hope to see you soon. Kind regards, Bianca Hohn Events & Reservations Manager

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AW
AlisonW
New York Area
1 review
Dined on 24 July 2020
Overall5food5service5ambience5

Great food, good selection of cocktails and drinks, beautiful outside decking area by the canal.

The Waterway
Responded on 27 July 2020

Thank you for this lovely note, Alison!. We look forward to welcoming you again! Kind regards, Bianca Reservations & Events manager

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OT
vipOpenTable Diner
London
9 reviews
Dined on 23 July 2020
Overall4food4service4ambience4

A wonderful evening in our new normal. Brilliant job, guys 😚

The Waterway
Responded 2 days ago

Thank you :)

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DG
DG1992
London
1 review
Dined on 22 July 2020
Overall3food2service4ambience5

Good spot for drinks but the food really lets it down. If the food improved, I’d attend more regularly

The Waterway
Responded on 25 July 2020

I am so very sorry to hear you were so disappointed by your dinner. We would be most grateful if you would contact us at info@thewaterway.co.uk so that we may have a better understanding and address the matter as appropriate. I thank you in advance for your time and look forward to hearing from you. Kind regards, Warm regards, Bianca Reservations & Events manager

Report
AP
AndrewP
London
2 reviews
Dined on 22 July 2020
Overall5food5service5ambience5

A great table was reserved for us in the centre of there outside area. Efficient and respectful service, a very delicious lunch and a long relaxing conversation with coffee followed. We felt very well looked after and thoroughly enjoyed our lazy lunch. Definitely will be returning soon
Thank you to the team at Waterways. Top Job.

The Waterway
Responded on 24 July 2020

Dear Andrew, Thank you for choosing The Waterway and for your lovely feedback. We are happy to hear you enjoyed your time with us and hope to see you again! Warm regards, Bianca Hohn Reservations & Events manager

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OT
OpenTable Diner
London
3 reviews
Dined on 22 July 2020
Overall5food4service4ambience5

It was great to sit close to the canal with sunshine and enjoy lunch at a restaurant we know and trust. The food was good and worth another visit

The Waterway
Responded 7 days ago

Thank you for trusting us. We are so very happy to hear you had a good time with us. We will see you soon! Warm regards, Bianca Hohn Events & Reservations Manager

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g
vipgrandmaj
London
38 reviews
Dined on 20 July 2020
Overall4food4service2ambience5

This was our first outing to a restaurant since March and it was a very nice evening. The only criticism that I have was of the service. There were not enough waiters for the number of people eating. We will go again.

The Waterway
Responded on 24 July 2020

What a privilege to be chosen for your first time out since March, we are happy to hear you enjoyed your time with us! We look forward to welcoming you again soon! Warm regards, Bianca Hohn Reservations & Events manager

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L
Loug1980
London
6 reviews
Dined on 18 July 2020
Overall4food4service4ambience5

Lovely food and atmosphere

The Waterway
Responded on 25 July 2020

Thank you for your feedback, we are glad you enjoyed your time with us! Warm regards, Bianca Hohn Reservations & Events manager

Report
BB
vipBrittneyB
London
1 review
Dined on 18 July 2020
Overall5food5service5ambience5

Amazing breakfast with great atmosphere! Will book again for dinner as want to try it out.

N
Nath
London
1 review
Dined on 17 July 2020
Overall5food5service5ambience5

Hidden jem! Absolutely love it
Overall great place! Good food, drinks & beautiful location.

K
Karin
San Francisco
4 reviews
Dined on 17 July 2020
Overall5food4service5ambience5

Our waiter was polite and accommodated us as best as he could and made our experience extra special. Thank you

k
kirstys
London
1 review
Dined on 15 July 2020
Overall5food5service5ambience5

Really enjoyed our visit. Went for lunch and sat inside. Very quiet. Staff were attentive, friendly and polite but really respectful of the social distancing. Everyone really enjoyed their food!

LO
LORNAG
London
1 review
Dined on 14 July 2020
Overall5food5service5ambience5

As a person who has not been out for 4 months, I felt so safe and relaxed. Food and drink amazing, staff all very friendly. Great night out.

E
Eddie
London
17 reviews
Dined on 14 July 2020
Overall4food4service4ambience4

Everything was as good as before the lockdown. The staff were friendly, efficient and helpful, explaining the new rules clearly and politely. The restaurant has done a good job of reopening and dealing with the new "normal".

SW
SimonW
Gloucestershire
3 reviews
Dined on 13 July 2020
Overall5food5service5ambience5

Anniversary lunch. Lovely location by the canal. Wonderful food and service. Lovely to be out eating again

OT
OpenTable Diner
London
2 reviews
Dined on 12 July 2020
Overall5food5service5ambience5

Good to be back! Lovely Pianca at the door, finally someone with a smile to welcome.
All measures taken, felt safe. Delicious food and staff is happy🌷🌷🌷

The Waterway
Responded on 24 July 2020

Thank you for your lovely feedback. We hope to welcome you again very soon! Warm regards, Bianca Hohn Reservations & Events manager

Report
n
nl18
London
12 reviews
Dined on 12 July 2020
Overall4food5service5ambience4

Food was fantastic. Service was attentive. However, despite the one way system in place due to Covid when walking around the restaurant, I was disappointed at how close the tables were outside on the terrace where we were seated. We were very very close to two other tables.

The Waterway
Responded on 24 July 2020

Thank you for choosing TW and taking the time to leave your feedback! We are happy to hear you enjoyed our food & service. We are following all guidelines to ensure our guests and staff are safe - that included the distance of 1m between tables outside. We would love to welcome you again soon - maybe come have a look at our inside tables? They have a 2m distance and they are separated by screens. We can save you a spot close to the window! Warm regards, Bianca Reservations & Events manager

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BH
BevHarris666666
New York Area
5 reviews
Dined on 11 July 2020
Overall5food3service5ambience3

It was our first dinner out since lockdown.

It was a really nice safe experience , sitting outside , tables spaced out well.

All very organised

Will certainly return soon.

The Waterway
Responded on 24 July 2020

It makes us very happy that you chose us for your first dinner out and that you enjoyed your time with us! Thank you for taking the time to leave your feedback & we hope to see you soon Best regards, Bianca Hohn Reservations & Events manager

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G
vipGareth
London
30 reviews
Dined on 7 July 2020
Overall5food5service5ambience5

Great to have The Waterway back in action! Felt safe there (sitting outside)/staff seemed to be taking all the sensible precautions.

OT
OpenTable Diner
London
2 reviews
Dined on 5 July 2020
Overall4food4service4ambience4

The tables did seem a little close together on the terrace , the bar and restaurant was well organised for post COVID service .

N
Natasha
London
1 review
Dined on 5 July 2020
Overall5food5service4ambience5

The staff were direct with the social distancing rules when we first arrived, but it didn't affect the meal negatively. The food was great and the staff attentive

AV
AlexVendet
1 review
Dined on 4 July 2020
Overall4food3service4ambience4

Excellent reopening even though they forgot my birthday cake for my GF :)

DW
DemiW
London
2 reviews
Dined on 4 July 2020
Overall5food5service5ambience5

Excellent meal at The Waterway last weekend. It was mine and my boyfriends first meal out since covid and The Waterway did a fantastic job! The one way system and spacing of the tables instantly put us at ease, and the waiters were respectful of space. The service great and all of the food was cooked to perfection. Would definitely recommend!

A
Akkers
1 review
Dined on 4 July 2020
Overall5food5service5ambience5

Fantastic! Bianca (front of house) was great, she took really great care of us and accommodated our additional requests, all with a huge smile. Lovely place, excellent service.

D
Dhwani
London
1 review
Dined on 12 March 2020
Overall5food4service5ambience5

Excellent team, good food and great vibes. Thank you :)

LG
LindaG
London
1 review
Dined on 7 March 2020
Overall4food4service4ambience3

My Ox cheek ragu was good but I have had better, a bit gristly and could have been more tender. The fries and aioli were excellent! My daughters chicken burger was very good!

NA
NeilA
1 review
Dined on 6 March 2020
Overall4food4service4ambience4

great location....service excellent....not long wait for food.....my lady friend had the duck and she so enjoyed....i had the sea bass which i fully enjoyed.....plan to go again

CE
ChrisE
1 review
Dined on 24 February 2020
Overall5food5service5ambience4

Lovely location and friendly staff. Will definitely go back

FAQs

The Waterway does offer delivery in partnership with Deliveroo.

The Waterway is rated 4.4 stars by 1520 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.