The Waterway

4.1
1392 reviews
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£26 to £40
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European
Top tags:
  • Outdoor Eating
  • Waterfront
  • Casual
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.
What 1392 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
3.9
service
4.3
ambience
3.8
value
Noise · Moderate
85% of people would recommend it to a friend
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SA
London
1 review
Dined 5 days ago
Overall 3food 3service 4ambience 3

Over-priced, average quality food. You pay for the location.

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D
London
3 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

Beautiful situation, excellent food and service could not have been better.

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DB
London
3 reviews
Dined on 8 May 2019
Overall 5food 4service 5ambience 5

Lovely location next to the canal. Good menu, wine selection and good service. Large outside area with plenty of heaters.

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F
London
4 reviews
Dined on 6 May 2019
Overall 5food 4service 4ambience 4

Nice venue both indoor and outdoor. Helpful staff. Perfect for a sunny afternoon / evening

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P
London
9 reviews
Dined on 6 May 2019
Overall 4food 4service 3ambience 4

Went for lunch with 2 friends, we all enjoyed the food and attentive service. Nice buzy atmosphere, good place to spend the afternoon!

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BK
1 review
Dined on 3 May 2019
Overall 2food 1service 1ambience 3

Very good location and building. Poor food (at least dinner time).

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EU
London
24 reviews
Dined on 22 April 2019
Overall 4food 4service 3ambience 4

Service was initially a bit slow, but courteous. Drinks were good, and the starters tasty. A great place to take advantage of a sunny, warm weekday afternoon. Will go back.

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SJ
London
1 review
Dined on 21 April 2019
Overall 3food 2service 3ambience 3

I would probably recommend for drinks only, especially on the terrace when the weather is good.

Food wasn’t the best and slightly pricey.

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E
1 review
Dined on 20 April 2019
Overall 4food 3service 3ambience 3

Enjoyed Our us meal on the Terrace as it was such a lovely day. We shared a meze starter which was good value followed by burgers and chips as the Terrace menu is limited. One of our party was vegetarian and think there was only 2 options. The wine we ordered wasn’t cold enough so we had to ask for ice and have tasted better wine for a lot less.

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BS
London
13 reviews
Dined on 20 April 2019
Overall 5food 4service 5ambience 5

Terrific location on the canal, with a lovely terrace. Very friendly service and fun vibe. Food is much better than one might expect at this type of spot. Great for drinks, dinner, brunch.

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TW
1 review
Dined on 31 March 2019
Overall 2food 2service 2ambience 1

Firstly, this restaurant really needs to make it clear that the entire outdoor dining area permits smoking. In fact, it is encouraged, with ashtrays placed on tables. It is also very unclear when booking that a table 'overlooking the canal' is actually outside. I absolutely abide smoking, so, upon being seated next to two tables of people chain smoking, I asked to be moved inside. I was initially told there was no space, however, when stressing how unacceptable it was to not even have smoking and non-smoking areas outside (I mean, we even had this back in 2005 - come on!) a table was miraculously found. The food was hugely overpriced for what it was - £18.50 for a pretty average roast and not enough gravy. My mum ordered the lamb and was told there was no mint sauce. We were going to order dessert, but the staff took so long to return to us, we gave up - and promptly asked for the 12.5% service charge to be removed from the bill. It's a real shame because this restaurant boasts a lovely setting, but I wouldn't return and would encourage friends to steer clear - too much lets it down.

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OT
London
1 review
Dined on 29 March 2019
Overall 4food 3service 4ambience 4

Great service as always (I’m a local) but chef got my steak order wrong so had to wait for another one by which time my friend had finished her meal. Nice environment.

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CM
London
2 reviews
Dined on 23 March 2019
Overall 4food 4service 5ambience 4

Good Service great food at a reasonable price considering the area

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OT
London
1 review
Dined on 9 March 2019
Overall 3food 2service 4ambience 3

I ordered burger. When it arrived, the bacon on it was dry and the burger itself was obviously made from frozen ready packet. I could have cooked the burger much better myself. The only reason I did not kick up a fuss was because we were with friends and I did not want to spoil the atmosphere. I wouldn’t recommend the place

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S
1 review
Dined on 9 March 2019
Overall 4food 5service 4ambience 4

The food at the Waterway was lovely and the people who served were very friendly and helpful. My only complaint was that I had booked a table online for a birthday celebration and we were just allocated a table on arrival. I was told they do not reserve tables but then saw that a table had been reserved for another party. A table with a view would have made the occasion even more special but the meal was enjoyable regardless.

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AR
1 review
Dined on 4 March 2019
Overall 5food 5service 5ambience 5

The staff at this restaurant are true professionals. Warm welcome and great service with a smile. Everything on the menu makes it hard to choose! The food is beautifully presented and delicious, and the price is right.

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d
London
1 review
Dined on 26 February 2019
Overall 4food 4service 4ambience 5

Very pleasant lunch here as usual. Lovely view. Good menu. Friendly helpful staff..

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L
1 review
Dined on 25 February 2019
Overall 3food 3service 1ambience 3

Disappointing experience!
Food is ok but customer service is clearly not a priority.

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D
New York Area
2 reviews
Dined on 18 February 2019
Overall 4food 4service 5ambience 5

Regular customer, never knew they had 30% off until
Now but having taken the offer, I felt the food was not to the standard as it usually is. I had the ribs and the meat was dry and chewy, which isn’t how it usually is.

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MP
London
1 review
Dined on 14 February 2019
Overall 5food 5service 5ambience 5

Nice place! Staff very attentive. They were changing our ashtray after every cigarette and I really appreciated it.
Food quality amazing, also the way it was served in the plate.
Beautiful walking on Little Venice after lunch
I highly recommend it and I will definitely come back!

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CL
London
5 reviews
Dined on 3 February 2019
Overall 3food 3service 3ambience 3

Despite having booked weeks in advance was given a table squashed in between other 2. I asked to change table which was done and appreciated. Very noisy and not easy to talk across table. Food was ok.

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M
London
7 reviews
Dined on 26 January 2019
Overall 4food 3service 4ambience 5

Great location - inconsistent food quality - but some choice very good - friendly staff

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YR
1 review
Dined on 17 January 2019
Overall 4food 4service 4ambience 4

Every time we are in London we have a lunch at Waterway for its great hamburgers and very nice atmosphere.

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A
London
9 reviews
Dined on 12 January 2019
Overall 4food 4service 3ambience 3

Went with friends, it was very loud but good atmosphere inside. The food and cocktails were very good. Enjoyed the scallops, crab and duck starters.

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OT
London
1 review
Dined on 9 January 2019
Overall 4food 4service 4ambience 4

Good food and service.

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LV
1 review
Dined on 24 December 2018
Overall 3food 3service 3ambience 5

Nice atmosphere in a relaxed environment. Food was of good quality but I was expecting it to be tasting better, especially given the elevated prices. Staff was helpful and polite but not very attentive.

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M
London
7 reviews
Dined on 15 November 2018
Overall 4food 4service 4ambience 4

The Waterway has been in my favorites' list for a long time. I have enjoyed the place in all seasons, for lunch and dinners as well as weekends brunch. You can tailor your meal experience to the moment and the occasion, the staff offers a good service. You pay for the quality and the experience.

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CT
London
4 reviews
Dined on 3 November 2018
Overall 3food 1service 1ambience 5

It was a beautiful autumn day. They kept our table warm while we were late. From then on it was poor service and I undercooked chicken!

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S
London
35 reviews
Dined on 22 October 2018
Overall 3food 4service 1ambience 4

Good and ambiance is great but service is terrible as you have to wait forever to be seen and order and then the food takes forever to come.

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P
London
9 reviews
Dined on 21 October 2018
Overall 1food 2service 3ambience 3

Disappointing meal compared to previous visits, will not be in a rush to go again

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SC
London
34 reviews
Dined on 16 October 2018
Overall 4food 4service 4ambience 4

Calm and relaxed environment tucked onto the canal side - shame about the hedge blocking the view from the restaurant and otherwise small windows - its part of the local style so no drama - and they have worked a good balance here. Staff happy and attentive and food to a good standard. Would be glad to head back.

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l
London
12 reviews
Dined on 7 October 2018
Overall 3food 3service 3ambience 3

Good location, good food and a nice relaxed atmosphere
Worth the trip

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KN
1 review
Dined on 4 October 2018
Overall 3food 3service 4ambience 3

I was underwhelmed by the food as I had high expectations. My steak was cold when it came out which wasn't pleasant.

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VS
1 review
Dined on 23 September 2018
Overall 4food 4service 4ambience 4

Great location overlooking the canal.On a changeable Sunday in September we were met by a real flame fire indoors but as the afternoon cleared, the terrace outside was quickly prepared for use. Staff were helpful and attentive.

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HT
London
7 reviews
Dined on 16 September 2018
Overall 4food 4service 4ambience 4

Lovely spot when sunny. Good G&Ts. Best pub in the area.

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s
1 review
Dined on 8 September 2018
Overall 3food 2service 2ambience 3

Nice location. V very slow service. A lot of staff seem to prefer to chat between themselves around main door rather than see to the diners. Food was nice but wouldn't return as nothing to rave about

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N
London
6 reviews
Dined on 4 September 2018
Overall 5food 4service 5ambience 5

The Waterway is our regular hang out from special occasions to afternoon hangouts. The staff are great and always accommodating. The food and wine list are just right! To top it all, the view, you can't just get enough of!

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MA
London
1 review
Dined on 2 September 2018
Overall 5food 5service 4ambience 5

Great Restaurant by the canal, canal view if sitting outside, went sunday evening - ran out of a few items on the menu, but overall great service.

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SL
London
2 reviews
Dined on 2 September 2018
Overall 2food 2service 1ambience 3

Appalling service:
- had booked a table but it took 30 mins to be seated.
- waited 1.5hrs to get our main course.
- forgot our drinks orders twice and left us with dirty dishes (from the starters) in front of us for 45 minutes.
- had to get up from the table several times to get the attention of waiting staff.

This lunch was booked for a special occasion, which was completely ruined.

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A
1 review
Dined on 2 September 2018
Overall 5food 5service 5ambience 5

Lovely Sunday lunch for anniversary meal and booked a table with a request to be seated outside by the canal as oppose to inside the restaurant and request was fulfilled no problems. Wasps hovering around each course got annoying but part and parcel of dining outdoors on a warm sunny day, no fault of the restaurant itself. Xx

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