This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Clean menu provided to every guest
- Sanitiser or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waiting staff wear masks
baby kale, cucumber, roast peppers, pear & passion fruit vinaigrette
Wild Mushroom Ravioli
creamy herb sauce, wild rocket & truffle oil
Great experience, even with the new normal! I would even say the booking situation is even better now as were guaranteed to have a table on the terrace (which was not the case before Covid). Our waitress Martha was wonderful. The food is delicious and the view on the Little Venice Canal is lovely. The terrace was full, which gave a great ambiance, while the tables were at an adequate distance given the current social distancing context. Thank you, we’ll come back!
fabulous! staff, food, drinks all great given the current climate! will be back :)
One of the worst experiences I've had through this app. When we arrived, 1pm Saturday, there they told us they no longer serve brunch, despite the fact that this was nowhere mentioned in the brunch menu available on Opentable. We told them that we would need some time before we could have lunch and instead have a couple drinks. An hour later and once ready to have lunch we were told we could no longer order lunch because we had the table for a certain time period. After talking to the rude and unhelpful manager they agree that we could have lunch after all but if we rushed.
Obviously we turned down that gracious offer and instead opted for going down the road at a lovely seafood place where we happily spent our money and had a lovely meal and lovely service.
I have been to Waterway a couple of times previously and the food was never great and the service mediocre but never this bad. They treat customers as if in a fast food chain yet the prices is nothing but. I have never said this before but I would never set foot in this place even if I were paid to dine there.
Thoughtful and friendly staff and a beautiful setting alongside the canal. The perfect venue for a relaxed brunch. And the food was great. Thank you
Great service, friendly staff and outdoor space. Grab a table outside on a sunny day is a must!
The location is perfect to have a drink with friends and family: neqr to the canal, with the terrace and the decoration. But I do not recommend it for having a diner or a lunch. The food was not tasty, not sure that everything was home made and some mains are too expensive for the quality of the food. They can definitively do better.
Great venue near the canal, but didn’t know I only had a 2 hour slot so felt rushed .. food was good but not outstanding. Great service.
The staff were so rude, we were having fun and lost track of time. The staff gave us the bill and told us to go as the other party was waiting outside, no warning just said the other party were waiting. Only after we told them they were rude did they say we could wait at the bar. Please check my records I go there a lot and maybe they have new staff but we were so disappointed and they ruined a good night.
Thank you for your feedback. I can’t see information about your booking as your comment is anonymous. All bookings have a return time of 2h. This is mentioned when you book, e-mails and on arrival. We only ask for tables back when utterly necessary - for weekends this is always the case as we currently lost half of our availability and have a high demand. I apologise if you felt rushed and do hope you will join us again! Warm regards, Bianca Hohn Events & Reservations Manager
Only issue is there was no social distancing. People were seated less than 2 feet apart
We are very grateful for you taking the time to leave your feedback. We are following all guidelines to ensure our guests and staff are safe - that includes the distance of 1m between tables outside and 2m inside. Kind regards, Bianca Hohn Events & Reservations Manager
The food was not up to expectations steak was not very good a lot of money for what it was chips was dry .
Hi Amanda, we are so sorry to hear you were so disappointed by your dinner. We would be most grateful if you would contact us at email@example.com so that we may have a better understanding and address the matter as appropriate. I thank you in advance for your time and look forward to hearing from you. Kind regards, Bianca Hohn Events & Reservations Manager
Really nice atmosphere and the waiters were helpful and lovely. Food was good, not great. We ordered a bottle of wine and our reservation was up so we got moved off our table, couldn’t stand inside, no other shade (it was pouring down) so we couldn’t finish our wine. Understand it’s crazy time’s and it’s not what it would normally be, but I suggest making sure you finish your drinks before your two hours is up!
We're glad to hear you liked the service. Unfortunately we current lost half of our capacity and with a high demand, we need to make sure all tables follow a return time. We wouldn't ask for the table back unless it was uterly necessary - as it was, the other booking had arrived. Usually you would be able to finish your drinks outside by the canal, but the weather didn't help on Saturday. We apologise if you felt rushed and hope to welcome you again soon! Kind regards
Very nice place for weekend and to meet friends , really recommend
Thank you for taking the time to leave this note, we hope to see you again in a near future! Kind regards, Bianca Reservations & Events manager
Very pleasant experience of eating out in the current circumstances. Food was delicious and service was fantastic. I asked for a cocktail that was no longer on the menu and they kindly obliged to make it for me.
Thank you for taking the time for this lovely note, Laura! We hope to see you soon. Kind regards, Bianca Hohn Events & Reservations Manager
Great food, good selection of cocktails and drinks, beautiful outside decking area by the canal.
Thank you for this lovely note, Alison!. We look forward to welcoming you again! Kind regards, Bianca Reservations & Events manager
A wonderful evening in our new normal. Brilliant job, guys 😚
Thank you :)
Good spot for drinks but the food really lets it down. If the food improved, I’d attend more regularly
I am so very sorry to hear you were so disappointed by your dinner. We would be most grateful if you would contact us at firstname.lastname@example.org so that we may have a better understanding and address the matter as appropriate. I thank you in advance for your time and look forward to hearing from you. Kind regards, Warm regards, Bianca Reservations & Events manager
A great table was reserved for us in the centre of there outside area. Efficient and respectful service, a very delicious lunch and a long relaxing conversation with coffee followed. We felt very well looked after and thoroughly enjoyed our lazy lunch. Definitely will be returning soon
Thank you to the team at Waterways. Top Job.
Dear Andrew, Thank you for choosing The Waterway and for your lovely feedback. We are happy to hear you enjoyed your time with us and hope to see you again! Warm regards, Bianca Hohn Reservations & Events manager
It was great to sit close to the canal with sunshine and enjoy lunch at a restaurant we know and trust. The food was good and worth another visit
Thank you for trusting us. We are so very happy to hear you had a good time with us. We will see you soon! Warm regards, Bianca Hohn Events & Reservations Manager
This was our first outing to a restaurant since March and it was a very nice evening. The only criticism that I have was of the service. There were not enough waiters for the number of people eating. We will go again.
What a privilege to be chosen for your first time out since March, we are happy to hear you enjoyed your time with us! We look forward to welcoming you again soon! Warm regards, Bianca Hohn Reservations & Events manager
Lovely food and atmosphere
Thank you for your feedback, we are glad you enjoyed your time with us! Warm regards, Bianca Hohn Reservations & Events manager
Amazing breakfast with great atmosphere! Will book again for dinner as want to try it out.
Hidden jem! Absolutely love it
Overall great place! Good food, drinks & beautiful location.
Our waiter was polite and accommodated us as best as he could and made our experience extra special. Thank you
Really enjoyed our visit. Went for lunch and sat inside. Very quiet. Staff were attentive, friendly and polite but really respectful of the social distancing. Everyone really enjoyed their food!
As a person who has not been out for 4 months, I felt so safe and relaxed. Food and drink amazing, staff all very friendly. Great night out.
Everything was as good as before the lockdown. The staff were friendly, efficient and helpful, explaining the new rules clearly and politely. The restaurant has done a good job of reopening and dealing with the new "normal".
Anniversary lunch. Lovely location by the canal. Wonderful food and service. Lovely to be out eating again
Good to be back! Lovely Pianca at the door, finally someone with a smile to welcome.
All measures taken, felt safe. Delicious food and staff is happy🌷🌷🌷
Thank you for your lovely feedback. We hope to welcome you again very soon! Warm regards, Bianca Hohn Reservations & Events manager
Food was fantastic. Service was attentive. However, despite the one way system in place due to Covid when walking around the restaurant, I was disappointed at how close the tables were outside on the terrace where we were seated. We were very very close to two other tables.
Thank you for choosing TW and taking the time to leave your feedback! We are happy to hear you enjoyed our food & service. We are following all guidelines to ensure our guests and staff are safe - that included the distance of 1m between tables outside. We would love to welcome you again soon - maybe come have a look at our inside tables? They have a 2m distance and they are separated by screens. We can save you a spot close to the window! Warm regards, Bianca Reservations & Events manager
It was our first dinner out since lockdown.
It was a really nice safe experience , sitting outside , tables spaced out well.
All very organised
Will certainly return soon.
It makes us very happy that you chose us for your first dinner out and that you enjoyed your time with us! Thank you for taking the time to leave your feedback & we hope to see you soon Best regards, Bianca Hohn Reservations & Events manager
Great to have The Waterway back in action! Felt safe there (sitting outside)/staff seemed to be taking all the sensible precautions.
The tables did seem a little close together on the terrace , the bar and restaurant was well organised for post COVID service .
The staff were direct with the social distancing rules when we first arrived, but it didn't affect the meal negatively. The food was great and the staff attentive
Excellent reopening even though they forgot my birthday cake for my GF :)
Excellent meal at The Waterway last weekend. It was mine and my boyfriends first meal out since covid and The Waterway did a fantastic job! The one way system and spacing of the tables instantly put us at ease, and the waiters were respectful of space. The service great and all of the food was cooked to perfection. Would definitely recommend!
Fantastic! Bianca (front of house) was great, she took really great care of us and accommodated our additional requests, all with a huge smile. Lovely place, excellent service.
Excellent team, good food and great vibes. Thank you :)
My Ox cheek ragu was good but I have had better, a bit gristly and could have been more tender. The fries and aioli were excellent! My daughters chicken burger was very good!
great location....service excellent....not long wait for food.....my lady friend had the duck and she so enjoyed....i had the sea bass which i fully enjoyed.....plan to go again
Lovely location and friendly staff. Will definitely go back
The Waterway does offer delivery in partnership with Deliveroo.
The Waterway is rated 4.4 stars by 1520 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.