The Waterway

4.1
1427 reviews
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£26 to £40
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European
Top tags:
  • Outdoor Eating
  • Waterfront
  • Scenic View
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.
What 1427 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
3.9
food
3.9
service
4.3
ambience
3.8
value
Noise · Moderate
86% of people would recommend it to a friend
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NP
1 review
Dined 5 days ago
Overall 4food 4service 4ambience 5

Great location for summer evening dining .

The rotisserie main dish and tuna steak were terrific .

Calamari starter is a bit spartan : both flavoring and portion size .

But overall , a really good dining experience. Nice positive vibe .

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OT
London
1 review
Dined 7 days ago
Overall 4food 4service 3ambience 3

The Waterway is in a great location right by the canal. The food was nice and the service was ok.

There was a mistake with our order and the staff congregated to discuss whether it was our fault or our waiters very audibly near our table. It felt a little uncomfortable. Despite this, I think the staff realised this and were very nice afterward. The other downside it that the nicest area to sit and eat is outside by the canal. Unfortunately, as smoking is permitted in the outside dining area it slightly ruins the experience.

Overall, a nice meal; however, the service and smoking slightly let it down.

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r
1 review
Dined 7 days ago
Overall 4food 4service 3ambience 4

The food was really good! Staff could have been friendlier and were not overly helpful when we asked for a vegan meal. Nice setting and food was served quickly.

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K
London
9 reviews
Dined on 13 July 2019
Overall 2food 2service 1ambience 1

Very poor service, the food is average.

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m
23 reviews
Dined on 13 July 2019
Overall 4food 5service 4ambience 4

Beautiful location with delicious food
Pricey in comparison to portion sizes
Great for a special occasion probably not for everyday dining

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OT
London
1 review
Dined on 12 July 2019
Overall 4food 3service 4ambience 5

Great location. Friendly if a little haphazard service. Ribs were disappointing. Other food good.

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IB
London
11 reviews
Dined on 12 July 2019
Overall 3food 4service 4ambience 4

The main receptionist was a bit rude ( we arrived early and wanted to sit in the external area, as requested in the reservation). She said that there was just dining internal tables and if we wanted to sit outside we should wait in the street, but there was more than 10 empty tables. A lady arrived after me without a reservation and got a table outside with no problems. This was very rude, but our waiter helped us and found an alternative table after insisting with “his boss”. The atmosphere was awesome and the drinks and food too, just this inconvenience in the beginning that was a bit stressful.

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OT
1 review
Dined on 8 July 2019
Overall 4food 4service 5ambience 4

Very friendly and attentive staff. Good was great. We had veggie meals, fish and lamb. All prepared and cooked very well. Sat outside and enjoy the canal view and relaxed ambience. We’ll definitely come back next time we visit London.

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B
London
1 review
Dined on 6 July 2019
Overall 3food 3service 4ambience 4

A good venue for a drink in the summer and great location. It was a very busy Saturday night although we'd requested an outside table were seated inside, but did spot some people being shown to outside tables both before and after we were seated. The food was ok, although the burger was a tad fatty and with gristle, may be they'd run out and had to make a new batch with what they had. A good selection on the menu though and wine list, but it didn't quite stack up to both the price or expectation, which was a shame as it could have become a regular haunt. That said, would return for a drink only.

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PW
London
4 reviews
Dined on 5 July 2019
Overall 5food 5service 5ambience 5

Really good. Been a few tones over the last couple of years but felt this was best yet. Friendly staff , nicely decorated, buzzing on a Friday evening with the sun out. We had a tuna steak, lobster burger, roast chicken and ribs. Honestly all very good no complaints at all.

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S
London
9 reviews
Dined on 5 July 2019
Overall 3food 3service 3ambience 3

Unfortunately our experience fell a little short of our expectations. We went on a Friday evening, the sun was out and this brought out many people for after work drinks. The pub was really full and being a quite small venue, this meant that it was incredibly noisy, even in the dining area. It was a shame as we couldn’t really relax, especially as we are both partially deaf.
We felt that the food and service was a bit rushed, and therefore the food was almost good, but didn’t quite hit the spot.
The canal alongside the pub again promised much, but this was thick with green algae, so although not any fault of the pub, this put a downer on our experience too.
So, even though we didn’t have the best time, we are sure that on a different day the experience may well have been better.

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D
London
3 reviews
Dined on 2 July 2019
Overall 4food 5service 3ambience 5

Lovely location and good vibe. Food was tasty but service was very slow on a busy summer evening.

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MR
London
1 review
Dined on 1 July 2019
Overall 4food 4service 3ambience 4

Food was good. Ser vice very good initially but declined after food was served.

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JE
1 review
Dined on 30 June 2019
Overall 1food 2service 1ambience 3

It was really busy with not enough staff. A waiter spilled a drink across our table and didn’t apologise or offer to clean it up until we insisted. Had to ask 3 times for the bill with taxi waiting outside. Would not recommend if a sunny day.

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MR
1 review
Dined on 29 June 2019
Overall 5food 4service 4ambience 5

The perfect place for afternoon lunch on a warm day

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m
London
1 review
Dined on 24 June 2019
Overall 3food 4service 2ambience 4

We love the Waterway and come here often. The food and atmosphere is great. I was really disappointed though when we arrived and although I had specifically requested a table outside as it was a boiling evening, I was told that we were going to be seated inside. The host insisted that I had been phoned in advance which was not true. It would have been better if they had just apologised and admitted their mistake. Eventually they agreed to seat us in the pub area of the garden, which was ok but uncomfortable for two people in the party as they had bad backs.

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FB
1 review
Dined on 24 June 2019
Overall 4food 4service 3ambience 4

staff, food, ambiance everything fantastic, yet digestif selection was... well poor: they did not know what Grappa is (didn't have it either), Sambuca was served with coffee beans collected from Methusalem himself, glasses didn't match with the spirit.

Rather than vacation, barstaff should be sent to Italy or France to learn about life, style, treat and how to crown a good dinner. Customers will like it.....

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S
London
2 reviews
Dined on 23 June 2019
Overall 4food 4service 4ambience 4

Great if you get the right table, service levels inconsistent ie. dependant on member of staff ..

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S
London
7 reviews
Dined on 23 June 2019
Overall 1food 1service 1ambience 1

This waa my worst experience ever - and that is saying a lot. Missing meals, food not cooked properly, arrogant rude manager who was irritated that we dared to complain and was very happy to throw his staff under the bus. I sent a direct email to the restaurant afterwards detailing just how dismal the experience was - they couldn’t even be bothered to respond. Stay clear of this restaurant at all costs.

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FV
London
4 reviews
Dined on 16 June 2019
Overall 4food 3service 4ambience 5

Waterway is a great place to enjoy your Sunday lunch next to the river. The quality of the food is average and a bit overpriced. I used to be a very frequent customer 7 years ago where food back then used to be fantastic!!! But of course loads of things have changed in London since then... I recommend it but don’t get too enthusiastic with your order. Keep it minimal and enjoy the amazing ambiance!!

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HE
London
1 review
Dined on 11 June 2019
Overall 4food 3service 2ambience 4

Plus points:Always a great meet up place with friends and family
I love enjoying the terrace regardless of weather -those heaters are just so perfect and look good too
Food always yummy😀
Not so good : our waiter was smiley, friendly and appeared very attentive at first ie repeated our food order and drinks
Sadly we were offered two plates of food but not what we ordered. Then my dish arrived and my sons After a wait of around 5 minutes my friends food was delivered but nit what he ordered It was ribs instead if the duck ☹️
After some confusion and an apology from our waiter and another 12 minute wait he got his duck dish
When this happens it really winds people up and our food gets cold before the other dish arrives too. These things happen, I get it. But maybe this would have been less irritating if it had been handled more empathetically

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AT
London
1 review
Dined on 8 June 2019
Overall 4food 4service 5ambience 5

Requested a table by the canal and received a lovely spot.
Fab service, great environment, we were all happy with our food.
A special place, we will be back!

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SH
12 reviews
Dined on 3 June 2019
Overall 1food 2service 1ambience 4

A pretty horrendous experience to be honest...This place used to be so good but it has completely gone down hill.

1. They had like less than 50% of the main menu available, It was a Monday but still, This included virtually no seafood, No Burrata salad etc The menu is already small so this was not a great start.
2. We ordered table water, They brought glasses but no water arrived despite numerous requests.
3. Our starters arrived, Chargrilled salas which was completely cold!
4. We had barely touched our starters when the main course arrived! Which were then cold by the time we finished the starters.
5. The waiter (who was new) tried to take your plates before we had finished, Now we are intolerant of new people but come on. Please help him
6. Desert was good
7. Double expresso ordered and the sugar arrived but no Coffee...I actually said to my partner that I bet it will find it's way on to the menu as will service charge. Hey presto both were on the menu...

Lastly we asked to speak to the manager....No one showed up so we left extremely unhappy.

In short do not visit this place. I would suggest going to the summer house instead but it's owned by the same incompetent people.

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CW
New York Area
10 reviews
Dined on 2 June 2019
Overall 3food 4service 2ambience 4

Went out for drinks and food with friends to enjoy the weather and the canal. Food was good but service was lacking. Not enough staff for the number of people that were outside on the great patio. Had to ask for service and menus multiple times. While the staff was apologetic, it could be improved. Location was great.

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OT
London
1 review
Dined on 1 June 2019
Overall 3food 5service 2ambience 3

Food was great, service was a bit slow but that was probably because the football was on and the bar was very busy.

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M
London
2 reviews
Dined on 1 June 2019
Overall 4food 4service 4ambience 5

We chose a very sunny day to visit which gave that added ambiance. It was a buzzy busy atmosphere by the canal at Little Venice. The service was fine neither attentive nor ignored. My friend had the ribs which was tender and came off the bone. My prawn & lobster burger was ok certainly not worth over £20. Strawberry Martini was refreshing.

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OT
London
3 reviews
Dined on 1 June 2019
Overall 5food 5service 5ambience 5

Great food, atmosphere and location, especially on a sunny day - definitely recommend

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JV
1 review
Dined on 31 May 2019
Overall 4food 3service 3ambience 5

Very cool restaurant, loads of seating available. Service was slightly delayed but the waiter kept us updated, our waiter was Ricardo Carvalho and he was brilliant, really went the extra mile as it was mine and my girlfriend's 2 year anniversary. I would recommend this as a first date spot or any date for that matter but also good for families. Menu had a variety of dishes and seem to cater for all dietary preferences

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OT
1 review
Dined on 27 May 2019
Overall 5food 5service 5ambience 5

Staff were super helpful and everything was really easy!

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DW
London
20 reviews
Dined on 26 May 2019
Overall 4food 4service 5ambience 4

We had a super lunch at the Waterway, the staff were very friendly and efficient and our seafood burger was awesome. The fries were outstanding and the Chablis went down a treat.

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JH
1 review
Dined on 26 May 2019
Overall 5food 4service 5ambience 4

I love coming here, along with its sister restaurant, Summerhouse, and eating outside along side the canal. Reasonably priced and good food in a wonderful setting.

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SO
London
1 review
Dined on 25 May 2019
Overall 2food 1service 1ambience 3

Shame, a very busy hot day so the restaurant was packed. Service was very slow and the waiters weren’t knowledgable about the drinks or food. Meal was below average and pricey for what it was. Nice to go for a drink on a sunny day but I wouldn’t eat here again.

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S
London
12 reviews
Dined on 25 May 2019
Overall 5food 5service 4ambience 5

Lovely terrace by the water, superb food and great service. Unfortunately we had to give the table up after 2 hours. We would have preferred to stay seated for longer, however understand the need when it was such a stunning day and the restaurant was very busy.

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SA
London
1 review
Dined on 15 May 2019
Overall 3food 3service 4ambience 3

Over-priced, average quality food. You pay for the location.

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D
London
3 reviews
Dined on 15 May 2019
Overall 5food 5service 5ambience 5

Beautiful situation, excellent food and service could not have been better.

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DB
London
3 reviews
Dined on 8 May 2019
Overall 5food 4service 5ambience 5

Lovely location next to the canal. Good menu, wine selection and good service. Large outside area with plenty of heaters.

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F
London
4 reviews
Dined on 6 May 2019
Overall 5food 4service 4ambience 4

Nice venue both indoor and outdoor. Helpful staff. Perfect for a sunny afternoon / evening

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P
London
9 reviews
Dined on 6 May 2019
Overall 4food 4service 3ambience 4

Went for lunch with 2 friends, we all enjoyed the food and attentive service. Nice buzy atmosphere, good place to spend the afternoon!

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BK
1 review
Dined on 3 May 2019
Overall 2food 1service 1ambience 3

Very good location and building. Poor food (at least dinner time).

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HT
London
15 reviews
Dined on 28 April 2019
Overall 4food 4service 4ambience 4

Lovely setting and nice food. Above average pub

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