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The Waterway

4.2
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1483 reviews
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£26 to £40
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European
The Waterway is a stylish bar and restaurant in Maida Vale, West London. Our menu is predominantly French and Modern European and focuses on delivering classic brasserie dishes. We also have a large, south-facing outdoor terrace that is open throughout the summer period. On the terrace, we offer a light grill menu for an alfresco dining experience by the Grand Union Canal. In addition, our wine list focuses on French wines but incorporates some great New World wines.

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Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Clean menu provided to every guest
  • Sanitiser or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
What 1483 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.0
food
4.1
service
4.4
ambience
3.9
value
Noise · Moderate
80% of people would recommend it to a friend
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D
Dhwani
London
1 review
Dined on 12 March 2020
Overall5food4service5ambience5

Excellent team, good food and great vibes. Thank you :)

LG
LindaG
London
1 review
Dined on 7 March 2020
Overall4food4service4ambience3

My Ox cheek ragu was good but I have had better, a bit gristly and could have been more tender. The fries and aioli were excellent! My daughters chicken burger was very good!

NA
NeilA
1 review
Dined on 6 March 2020
Overall4food4service4ambience4

great location....service excellent....not long wait for food.....my lady friend had the duck and she so enjoyed....i had the sea bass which i fully enjoyed.....plan to go again

CE
ChrisE
1 review
Dined on 24 February 2020
Overall5food5service5ambience4

Lovely location and friendly staff. Will definitely go back

OT
OpenTable Diner
1 review
Dined on 14 February 2020
Overall1food2service1ambience3

Sul sito c’era un menu per la cena di San Valentino! 45£ a persona menu composto da 4 portate con 1 bicchiere di champagne compreso!
Arrivati al locale siamo stati serviti da una cameriera antipatica che non ci ha spiegato nulla!
Il nostro tavolo era anche con 4 bicchieri sporchi!
Alla fine abbimo scelto 2 antipasti molto pessimi sia la qualità sia la presentazione! La pasta invece non era male!
Comunque siamo stati imbrogliati perchè abbiamo pagato 45£ a persona e di portate ne erano 3 e non ci è arrivato nemmeno lo champagne!!ah per di più non ci è stata portata nemmeno l’acqua per tutta la durata della cena quindi già questo vi fa capire le capacità di queste persone!
Il nostro conto è arrivato a 150£ con una bottiglia di fino e 2 digestivi!

Report
S
Sindydiner
London
4 reviews
Dined on 11 February 2020
Overall4food3service4ambience5

Lovely place.. food was good but I did say to the waiter please make sure my burger is well done cooked! It came back and it was pink inside, which I already ate half. It annoyed me abit as I am pregnant and can’t eat rare food. They did re- cook the same burger again but I thought they would have bought me a new burger but they didn’t.

VP
VickyP
1 review
Dined on 30 January 2020
Overall4food5service4ambience4

We had a lovely evening quite early as it was after work, but I met a group of friends for drinks at the bar and then we had an early dinner, which as I had booked on Opentable we got 30% off the food. I had the seared Tuna and it was gorgeous!, food and service was excellent. Will definitely be paying another visit soon. Thank you.

SG
ShaniG
London
7 reviews
Dined on 26 January 2020
Overall3food2service3ambience3

Haven’t been for sometime and meeting friends in the area so thought we would go as on the past it had been good. Disappointed with the food. My husband and I had tuna steak and he asked for medium -rare and I asked for medium.... they both came the same .....well done.
Service was okay and friendly and there was an open fire going which always adds to the ambiance.
Don’t think we will be going back.

AN
AlisonN
1 review
Dined on 24 January 2020
Overall3food3service3ambience3

Really too noisy. We went with our three children (Aged between 10 and 15) at 8pm on a Friday and we couldn’t talk to each other without shouting. Such a shame for what was meant to be a celebratory family meal. We were also placed next to the door and got a blast of freezing air every time it opened (which was frequently as they were serving people outside). They need a curtain or something to prevent this. Food was ok. We got the mezze platter to start and went for the large size which we were told would serve 4 people. It was nice enough but we were alarmed by the size as there were three dips and only two small pieces of halloumi. Not sure how that was meant to be for 4 people. Food took too long to come. I was starting to get edgy ( it was not helped by the fact we could not really talk in the meantime because of the noise). The halloumi and portobello mushroom burger was impossible to eat without pulling it apart as it was in a huge bun - which isn’t really the point.

I am sure it is a nice place for certain occasions but certainly not for a family.

C
Coco
London
3 reviews
Dined on 23 January 2020
Overall3food3service1ambience3

The staff have recently changed and the service has taken a big turn for the worse. The food is ok but not great and the general manager is always rude and surly. It's a shame because we are local and love this place for it's beautiful location by the water!

G
Gigi
1 review
Dined on 20 January 2020
Overall5food5service5ambience5

good atmosphere and enjoyed the food, extra surprise with the 30% off for food when booking from OpenTable! Staff were all very nice.

s
vipsandy
London
163 reviews
Dined on 20 January 2020
Overall5food5service5ambience4

Nice meal with a friend who enjoyed it immensely.

G
Glenng20
London
7 reviews
Dined on 17 January 2020
Overall5food5service5ambience5

Another superb dinner at the Waterway - now our favourite restaurant in W9. We had one guest who has hearing difficulties and when we asked if we could move to a quieter table this was done without a problem and very swiftly. the food was wonderful - I thoroughly recommend the crab charcoal tortellini and the lobster and prawn pasta! the burger also looked great! they have a great set menu which is really good value.

P
Prasana
1 review
Dined on 4 January 2020
Overall3food2service2ambience4

We ordered 2 main dish from main menu and both were unavailable. Then again one starter from the menu is not available. Though the ambience is good, choice of menu shrank and it was unpleasant.

S
Simon
1 review
Dined on 30 December 2019
Overall5food4service3ambience5

The food and service was good but what was very unsatisfactory was the allocated table which was ridiculously small for three people having a full dinner especially when I had booked in advance. I mentioned this to the manager and pointed out that some of the best tables were occupied by drinkers only and his reply that these were walk ins.
I enjoyed the evening but mentioned that I would not come again if I a similar situation occurred again as I found it very aggravating paying quite a lot of money for a good dinner spoilt by bad table allocation. Surly diners should be allocated the better tables especially when booking in advance.

DS
DeborahS
London
2 reviews
Dined on 17 December 2019
Overall3food2service2ambience3

Yes for location and drinks but the food isn’t as good as it used to be

RR
RuRu
1 review
Dined on 14 December 2019
Overall4food3service3ambience5

Great venue and a location, right next to the river.
The food is good, and defiantly worth it. Although I wast fully impressed. The duck leg felt dry, and uneatable. Also lacked garnish, like potatoes or rice.

Another concern is the level of noise and not working heaters. Sitting outside was the only option to avoid noise, and have a chat with friends. But it was damn cold to sit outside without working heaters.

M
vipMitzi
London
8 reviews
Dined on 7 December 2019
Overall5food5service5ambience5

Excellent food,good service and atmosphere,special location

MA
MAMA
London
51 reviews
Dined on 7 December 2019
Overall5food5service5ambience5

I have always had a wonderful time at this restaurant. And this dinner was no exception. We both enjoyed our meals. My lamb was so tender it was falling off the bone. My dinner date enjoyed their meal too. Thank you as always for your exemplary service, ambiance and prompt service. Merci!

P
Pauls
London
6 reviews
Dined on 2 December 2019
Overall5food5service5ambience5

We love the waterway during the winter - it has a really nice cosy feel. The service is great and they always welcome us as we live locally. We ate the lamb shank and the seabass and both were of a really high standard for a good neighbourhood restaurant. Lovely atmosphere. Can’t recommend it enough to friends and family for a great meal

SF
StephanieF
London
2 reviews
Dined on 30 November 2019
Overall5food5service5ambience5

Friendly and accommodating staff who really made the evening special.

DM
DerghamM
1 review
Dined on 22 November 2019
Overall2food1service2ambience3

I went there few day ago and I order bottle of wine and I order burger and it was really bad if I done it at home it will teast much better, is good place to have drink but not good to eat

L
Louise
1 review
Dined on 10 November 2019
Overall2food1service1ambience2

Great setting but disgusting food and poor service.
Go for a drink to enjoy the view of the canal and don’t order any food...

JT
vipJTWK
London
7 reviews
Dined on 8 November 2019
Overall1food1service3ambience3

Avoid ravioli v small main portion. Noise level can be very high for a meal

a
vipapap
London
74 reviews
Dined on 3 November 2019
Overall4food4service4ambience5

Lovely place. Especially the ambience, gorgeous low lighting. Good food, friendly service. My only gripe would be do please train your staff to understand the OpenTable special deals. The bill arrived without the discount and in questioning it with the waiter he looked at me like I was making a complaint and it was distinctly awkward. It really is one of my pet peeves when dining on a deal; we’ve travelled out of our way to redeem it (which is exactly the idea isn’t it, to get more bums on seats) but then we have to endure the awkwardness of asking for it. Puts a damper on the evening.

D
Dree
London
1 review