Thomas's

4.4
223 reviews
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£26 to £40
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British
Top tags:
  • Afternoon Tea
  • Afternoon Coffee
  • Lunch
Discover Thomas's, a dining experience from Burberry. Named after our founder Thomas Burberry, the new café can be found within our 121 Regent Street flagship in London. Serving an all-day menu of British classics, from breakfast to afternoon tea through to champagne and oysters, Thomas's menu is based on the finest seasonal produce from small farmers and artisan suppliers across Britain.
What 223 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.3
food
4.2
service
4.4
ambience
4.0
value
Noise · Quiet
86% of people would recommend it to a friend
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LM
London
16 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 4

Just off Regent Street. Limited menu. Ideal for a light lunch etc. Ideal to spend around an hour at Thomas's over a meal.

Only one bathroom was available on the First Floor.

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CY
London
2 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

All perfect welcoming staff, nice ambiance and delicious food and wine - a lovely Friday lunch

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MM
London
5 reviews
Dined on 16 June 2019
Overall 3food 4service 2ambience 4

We've been Thomas's a few times as we liked the food and calm atmosphere, just a few steps from Regent St. This time we seated upstairs, just as nice as downstairs but the staff seemed to have too much to cover and the service was not as attentive as usual. They were apologetic but I felt they needed some more support.

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JS
1 review
Dined on 16 June 2019
Overall 5food 5service 5ambience 4

Good quality, decoration, ambiance with the small fire. We went two consecutive days for breakfast, first day we ate bigger plates, second day only coffee and crumpets. All the plates were very good. Cakes look delicious and coffee is really good.

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UL
1 review
Dined on 14 June 2019
Overall 5food 4service 5ambience 5

アフタヌーンティーで利用しました。スイーツ系はとにかく甘かった!!温かいスコーンは美味しかったです!バーバリーチョコのケーキもあり、写真映えしました。
1番満足したのは、サービス面です。英語をゆっくり話してくれたり、説明し直してくれたり、とても気持ちよく滞在することが出来ました!ありがとうございます!

The deserts are super sweet for us. But scones are warm and delicious!!
I was really glad that your staff were very kind and explained slowly. So I was satisfied a lot.
Thank you so much.

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DL
London
1 review
Dined on 8 June 2019
Overall 3food 2service 1ambience 3

Only 2 staffs were serving , had to wait 5 mins to be seated.
Cakes were not nice, sandwiches were not fresh.

Scones are standard but the strawberry jam is good.

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NL
London
7 reviews
Dined on 6 June 2019
Overall 3food 3service 1ambience 5

Half the order that was given to the member of staff, they never actually ordered for us. We then asked for refills for our tea, and the teapot was taken, but just given back to tje kitchen. I had to go and ask for the tea again.

The place is nice, but the staff do not seem to be able to cope with very minimal direction or tables to manage.

We wont be back.

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LM
London
1 review
Dined on 29 April 2019
Overall 5food 4service 5ambience 5

The atmosphere was very pleasant and quiet enough to have a conversation. The decor was beautiful. The waitress was very good. The main course( sea bass) was very good. There could have been some lighter deserts. But over all a very good lunch was had by all.

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KS
1 review
Dined on 27 April 2019
Overall 5food 4service 5ambience 5

Amazing service, good food, and incredible place. Love everything.

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F
London
8 reviews
Dined on 15 April 2019
Overall 4food 5service 4ambience 5

I come to Thomas's regularly. The staff always recognise me and the service (and more importantly the food!) never disappoints.

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OT
London
1 review
Dined on 11 April 2019
Overall 5food 5service 5ambience 5

Outstanding service and food in a lovely building

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CB
New York Area
13 reviews
Dined on 3 April 2019
Overall 5food 5service 5ambience 5

Excellent service, delicious food - loved the Afternoon Tea experience, it was the perfect understated and elegant way to enjoy tea.

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OT
London
11 reviews
Dined on 30 March 2019
Overall 5food 5service 5ambience 5

Lovely Afternoon tea would recommend everyone to try. Staff are welcoming and attentive.

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b
Singapore
2 reviews
Dined on 20 March 2019
Overall 4food 4service 3ambience 4

I like Thomas's because the noise level is low and possible to have a good conversation quietly. Décor is lovely. Food is well executed and we enjoyed it. Service was fine but not outstanding. I would go back. Try the café too.

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SC
Warwickshire
1 review
Dined on 20 March 2019
Overall 5food 5service 5ambience 5

A beautiful elegant moment of tranquility. The food is perfection and beautifully presented. (Truffle crisps are sublime!)

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B
London
1 review
Dined on 18 March 2019
Overall 5food 5service 5ambience 5

Nice place, good service, good atmosphere..........

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L
London
5 reviews
Dined on 17 March 2019
Overall 5food 5service 5ambience 5

Excellent service et présentation. Les plats étaient délicieux et entièrement bio.

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LJ
London
1 review
Dined on 14 March 2019
Overall 5food 5service 5ambience 4

Staffs were really nice and polite. Especially the young gentleman from brazil that greet us. Food was beautifully prepared and tastes yum

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F
London
14 reviews
Dined on 9 March 2019
Overall 5food 4service 5ambience 5

I enjoyed the food and the service was impeccable. I had lamb which was beautifully cooked but the plate could have been a little warmer.

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C
London
1 review
Dined on 5 March 2019
Overall 5food 4service 5ambience 4

Had an absolutely lovely tea for pancake day. Staff were really friendly and helpful. Prices were very reasonable for such a nice place. Have already recommended and will be returning.

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FG
3 reviews
Dined on 27 February 2019
Overall 5food 5service 4ambience 5

Delicious food and lovely room - a good place for lunch while shopping

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JC
London
1 review
Dined on 18 February 2019
Overall 3food 2service 4ambience 4

The salad I had was just okay. What was really appalling about Thomas' cafe is the fact that I was unable to pack up my leftovers even though they had to-go boxes for their cakes. One of my greatest vices is food waste as it's a huge contributer to GHG emissions. They said taking food away was against their policy because they couldn't gaurantee the quality of the food once it left its premises (but what abot the cakes?). I will not be going back. Thomas' is part of the Burberry stores and the company is meant to be highly ranked for its sustainability policies. Their environmental ethos need to extend to the Cafe as well.

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AK
London
2 reviews
Dined on 13 February 2019
Overall 4food 4service 5ambience 5

Beautiful building, decor and generally a beautiful place to be. Could have one or two more vegetarian options on the lunch menu, maybe.
I will be back soon to try the afternoon tea

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S
London
1 review
Dined on 8 February 2019
Overall 1food 3service 1ambience 3

Terrible service, they had clearly not checked the incoming reservation and did not have a table. Servers are not trained well - don’t know how to accommodate guests. Went for afternoon tea/business meeting but will not go again.

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RM
London
3 reviews
Dined on 6 February 2019
Overall 1food 3service 1ambience 3

The service was very poor. They got our food order wrong, our drinks were wrong, we kept asking for water and it didn't come and then we had to ask for our bill 3 times.

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JC
Chicago
3 reviews
Dined on 5 February 2019
Overall 5food 5service 5ambience 5

Wonderful service, great food, and beautiful ambiance!

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J
London
2 reviews
Dined on 23 January 2019
Overall 4food 4service 5ambience 5

Great location, venue, menu and value.
I have already advised friends

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C
Washington DC
1 review
Dined on 20 January 2019
Overall 5food 5service 5ambience 5

Very pretty area for afternoon tea. My girlfriend and I had the upstairs all to ourselves for our late afternoon tea. The room was very neat and the ambiance was great, sitting by a window overlooking the streets below. The assortment of teas and food was great as well as the service. Overall, good experience.

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OT
London
3 reviews
Dined on 19 January 2019
Overall 5food 5service 5ambience 5

Wonderful afternoon tea set. Must try.

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l
London
3 reviews
Dined on 13 January 2019
Overall 5food 4service 5ambience 5

Great and welcoming service

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LB
1 review
Dined on 12 January 2019
Overall 5food 5service 5ambience 5

Excellent service and beautifully cooked food in the most stunning building. We love the atmosphere and the simple elegance of the food and decor. The service and friendliness of management and staff is a joy. A great place to meet friends for brunch ... an oasis of stylish calm just off Regent Steet. I recommend the scrambled eggs with smoked salmon and sour dough toast which the chef takes to another level add fresh pink grapefruit juice and a pot of English Brrakfast Tea. Sit by the fire in winter. Divine!

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OT
New England
1 review
Dined on 2 January 2019
Overall 1food 2service 1ambience 2

The service was bad! They just prepare us a table upstairs and we are the only one, not even a waiter, we waited 10 minuets for a waiter to come, so we asked to be transfer down so we can be noticed! We did and we waited 5 more minuets for our order to be taken, then they bring our order wrong and missed and late all in one dining, there was an incident that i did not like nor understand; when we ordered the scones, the waiter said its not available, and at the same time i heard other people orders scones and the waiters confirm the order and brought the scones to their table, i asked another water “as a test”to add scones to our table, so he confirmed and when he went to our first waiter became mad and i overheard him saying “why you took their order, go back to them and cancel it” i was like why though!!!! It shows that i was mad, and then they disappear, when I asked for the check, another waiter came and said we removed the drinks and its on the house!
Did not like my experience at all!

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MJ
London
1 review
Dined on 30 December 2018
Overall 4food 4service 4ambience 4

Relaxed atmosphere, not loud or overly busy which is nice. The waiter was attentive and helpful and the portion sizes were enough.

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VS
London
1 review
Dined on 28 December 2018
Overall 4food 4service 4ambience 5

Great atmosphere, not too loud and doesn’t feel too busy or rushed, very relaxed. The right portion sizes.

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KS
London
4 reviews
Dined on 18 December 2018
Overall 5food 4service 3ambience 3

Lovely food, great value

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AS
London
2 reviews
Dined on 18 December 2018
Overall 2food 3service 1ambience 1

Poor service. We booked a table but it wasn’t ready for 15 minutes. The brunch took a long time to get ready, the seating was bad quality. We were treated badly because of our student appearance. Our coats were not taken to the cloakroom, we were not asked which table we preferred but were seated in the worst one even though we were the first ones there. Would not recommend if you are just visiting London it’s not a worthwhile visit if you are not a regular client.

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KM
London
1 review
Dined on 18 December 2018
Overall 5food 5service 5ambience 5

Stylish place for a casual or business breakfast, the full english was divine and service with a smile. Highly recommend.

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P
London
2 reviews
Dined on 9 December 2018
Overall 5food 5service 5ambience 5

Really tasty menu, very attentive staff and great value for money. Casual yet elegant atmosphere

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LH
London
4 reviews
Dined on 9 December 2018
Overall 5food 4service 5ambience 5

I had such a lovely time at Thomas’s. The food was spectacular, the setting was beautiful and the service was second to none.
We had afternoon tea which was so yummy. The presentation was breathtaking and there were some interesting twists on tradition. I would highly recommend and can’t wait to go back for brunch next time.

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MK
London
3 reviews
Dined on 8 December 2018
Overall 3food 4service 3ambience 3

After seeing this cafe all over Instagram, we thought we would give it a try. We were quite underwhelmed in the end. The staff are very attentive and friendly. However, the drinks took ages and the coffees weren’t hot. Then we ordered cakes which didn’t arrive till some time after the coffee and had been forgotten I am sure. One of the cakes we had was delicious, packed with pistachios. The cafe itself looked lovely but we were sat near the door and there was a fair amount of bustle at the front door and felt like sitting in a foyer. I had envisaged a different space which Ithink must be the upstairs dining area. There was a nice table at the back which was next to a fireplace if you’re a larger party.
All in all I would say this is style over substance which is disappointing given it’s a great location for a mid shopping stop.

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