Good food and service for lunch in London. Tasty but not too much for me. Salmon is fresh not to my expectations.
Great cafe for a break from shopping on Regent Street or Bond Street. The staff are unusually knowledgeable about the teas and the selection of cakes is excellent!
We went for afternoon tea for a graduation celebration only to be told they’d run out or afternoon tea. I had spoken to someone there earlier in the day to confirm our reservation, but after we had been seated and waiting 15 minutes for service we were told AT was sold out, but that we could have something from the cake trolley and crumpets as a substitution. This was an inadequate suggestion.
Great place to recuperate from a day shopping on Bond Street. Delicious iced latte with almond milk! The quail eggs with celery salt were the perfect savoury snack and there’s also a great selection of cakes.
Peaceful, professional and a truly lovely meal
I'm truly impressed by the kindness of the staffs, and the scone of Afternoon is very good. Excellent!! I really appreciate it.
As always good service - good food and excellent team looking after us - thank you.
Came to Thomas’ for their afternoon tea but they were out by the time they took our order. They had 4 left and the two tables next to us who ordered before us took all 4. Our amazing waiter (whose name I wish I had got) helped us still get that afternoon tea experience. He suggested some cakes and traditional scones and crumpets. He did not try to up-sell us on food we did not need. He was super attentive and kind. Would love to go back for the actual tea experience.
It was terrific!
Food was ok. Had to ask for water and for our water. Nice venue though.
Just off Regent Street. Limited menu. Ideal for a light lunch etc. Ideal to spend around an hour at Thomas's over a meal.
Only one bathroom was available on the First Floor.
All perfect welcoming staff, nice ambiance and delicious food and wine - a lovely Friday lunch
We've been Thomas's a few times as we liked the food and calm atmosphere, just a few steps from Regent St. This time we seated upstairs, just as nice as downstairs but the staff seemed to have too much to cover and the service was not as attentive as usual. They were apologetic but I felt they needed some more support.
Good quality, decoration, ambiance with the small fire. We went two consecutive days for breakfast, first day we ate bigger plates, second day only coffee and crumpets. All the plates were very good. Cakes look delicious and coffee is really good.
The deserts are super sweet for us. But scones are warm and delicious!!
I was really glad that your staff were very kind and explained slowly. So I was satisfied a lot.
Thank you so much.
Only 2 staffs were serving , had to wait 5 mins to be seated.
Cakes were not nice, sandwiches were not fresh.
Scones are standard but the strawberry jam is good.
Half the order that was given to the member of staff, they never actually ordered for us. We then asked for refills for our tea, and the teapot was taken, but just given back to the kitchen. I had to go and ask for the tea again.
The place is nice, but the staff do not seem to be able to cope with very minimal direction or tables to manage.
We wont be back.
The atmosphere was very pleasant and quiet enough to have a conversation. The decor was beautiful. The waitress was very good. The main course( sea bass) was very good. There could have been some lighter deserts. But over all a very good lunch was had by all.
Amazing service, good food, and incredible place. Love everything.
I come to Thomas's regularly. The staff always recognise me and the service (and more importantly the food!) never disappoints.
Outstanding service and food in a lovely building
Excellent service, delicious food - loved the Afternoon Tea experience, it was the perfect understated and elegant way to enjoy tea.
Lovely Afternoon tea would recommend everyone to try. Staff are welcoming and attentive.
I like Thomas's because the noise level is low and possible to have a good conversation quietly. Décor is lovely. Food is well executed and we enjoyed it. Service was fine but not outstanding. I would go back. Try the café too.
A beautiful elegant moment of tranquility. The food is perfection and beautifully presented. (Truffle crisps are sublime!)
Nice place, good service, good atmosphere..........
Excellent service et présentation. Les plats étaient délicieux et entièrement bio.
Staffs were really nice and polite. Especially the young gentleman from brazil that greet us. Food was beautifully prepared and tastes yum
I enjoyed the food and the service was impeccable. I had lamb which was beautifully cooked but the plate could have been a little warmer.
Had an absolutely lovely tea for pancake day. Staff were really friendly and helpful. Prices were very reasonable for such a nice place. Have already recommended and will be returning.
Delicious food and lovely room - a good place for lunch while shopping
The salad I had was just okay. What was really appalling about Thomas' cafe is the fact that I was unable to pack up my leftovers even though they had to-go boxes for their cakes. One of my greatest vices is food waste as it's a huge contributer to GHG emissions. They said taking food away was against their policy because they couldn't gaurantee the quality of the food once it left its premises (but what abot the cakes?). I will not be going back. Thomas' is part of the Burberry stores and the company is meant to be highly ranked for its sustainability policies. Their environmental ethos need to extend to the Cafe as well.
Beautiful building, decor and generally a beautiful place to be. Could have one or two more vegetarian options on the lunch menu, maybe.
I will be back soon to try the afternoon tea
Terrible service, they had clearly not checked the incoming reservation and did not have a table. Servers are not trained well - don’t know how to accommodate guests. Went for afternoon tea/business meeting but will not go again.
The service was very poor. They got our food order wrong, our drinks were wrong, we kept asking for water and it didn't come and then we had to ask for our bill 3 times.
Wonderful service, great food, and beautiful ambiance!
Great location, venue, menu and value.
I have already advised friends
Very pretty area for afternoon tea. My girlfriend and I had the upstairs all to ourselves for our late afternoon tea. The room was very neat and the ambiance was great, sitting by a window overlooking the streets below. The assortment of teas and food was great as well as the service. Overall, good experience.