The salad I had was just okay. What was really appalling about Thomas' cafe is the fact that I was unable to pack up my leftovers even though they had to-go boxes for their cakes. One of my greatest vices is food waste as it's a huge contributer to GHG emissions. They said taking food away was against their policy because they couldn't gaurantee the quality of the food once it left its premises (but what abot the cakes?). I will not be going back. Thomas' is part of the Burberry stores and the company is meant to be highly ranked for its sustainability policies. Their environmental ethos need to extend to the Cafe as well.
Beautiful building, decor and generally a beautiful place to be. Could have one or two more vegetarian options on the lunch menu, maybe.
I will be back soon to try the afternoon tea
Terrible service, they had clearly not checked the incoming reservation and did not have a table. Servers are not trained well - don’t know how to accommodate guests. Went for afternoon tea/business meeting but will not go again.
The service was very poor. They got our food order wrong, our drinks were wrong, we kept asking for water and it didn't come and then we had to ask for our bill 3 times.
Wonderful service, great food, and beautiful ambiance!
Great location, venue, menu and value.
I have already advised friends
Very pretty area for afternoon tea. My girlfriend and I had the upstairs all to ourselves for our late afternoon tea. The room was very neat and the ambiance was great, sitting by a window overlooking the streets below. The assortment of teas and food was great as well as the service. Overall, good experience.
Great and welcoming service
Excellent service and beautifully cooked food in the most stunning building. We love the atmosphere and the simple elegance of the food and decor. The service and friendliness of management and staff is a joy. A great place to meet friends for brunch ... an oasis of stylish calm just off Regent Steet. I recommend the scrambled eggs with smoked salmon and sour dough toast which the chef takes to another level add fresh pink grapefruit juice and a pot of English Brrakfast Tea. Sit by the fire in winter. Divine!
The service was bad! They just prepare us a table upstairs and we are the only one, not even a waiter, we waited 10 minuets for a waiter to come, so we asked to be transfer down so we can be noticed! We did and we waited 5 more minuets for our order to be taken, then they bring our order wrong and missed and late all in one dining, there was an incident that i did not like nor understand; when we ordered the scones, the waiter said its not available, and at the same time i heard other people orders scones and the waiters confirm the order and brought the scones to their table, i asked another water “as a test”to add scones to our table, so he confirmed and when he went to our first waiter became mad and i overheard him saying “why you took their order, go back to them and cancel it” i was like why though!!!! It shows that i was mad, and then they disappear, when I asked for the check, another waiter came and said we removed the drinks and its on the house!
Did not like my experience at all!
Relaxed atmosphere, not loud or overly busy which is nice. The waiter was attentive and helpful and the portion sizes were enough.
Great atmosphere, not too loud and doesn’t feel too busy or rushed, very relaxed. The right portion sizes.
Lovely food, great value
Poor service. We booked a table but it wasn’t ready for 15 minutes. The brunch took a long time to get ready, the seating was bad quality. We were treated badly because of our student appearance. Our coats were not taken to the cloakroom, we were not asked which table we preferred but were seated in the worst one even though we were the first ones there. Would not recommend if you are just visiting London it’s not a worthwhile visit if you are not a regular client.
Stylish place for a casual or business breakfast, the full english was divine and service with a smile. Highly recommend.
Really tasty menu, very attentive staff and great value for money. Casual yet elegant atmosphere
I had such a lovely time at Thomas’s. The food was spectacular, the setting was beautiful and the service was second to none.
We had afternoon tea which was so yummy. The presentation was breathtaking and there were some interesting twists on tradition. I would highly recommend and can’t wait to go back for brunch next time.
After seeing this cafe all over Instagram, we thought we would give it a try. We were quite underwhelmed in the end. The staff are very attentive and friendly. However, the drinks took ages and the coffees weren’t hot. Then we ordered cakes which didn’t arrive till some time after the coffee and had been forgotten I am sure. One of the cakes we had was delicious, packed with pistachios. The cafe itself looked lovely but we were sat near the door and there was a fair amount of bustle at the front door and felt like sitting in a foyer. I had envisaged a different space which Ithink must be the upstairs dining area. There was a nice table at the back which was next to a fireplace if you’re a larger party.
All in all I would say this is style over substance which is disappointing given it’s a great location for a mid shopping stop.
Another great visit to Thomas's, it never dissapoints. The service is exceptional. In particular the host is fantastic, I've met him a few times now and he is always so professional.
Nice place, very pretty. But took ages to bring food out and food was cold when it came out. They did give us a discount without us asking which was nice of them, but I wouldn’t go back for food. Maybe just for drinks & cakes
Excellent service as always. Breakfast was delicious and my cappuccino was the best I’ve ever tasted! Superb!
The worst dining experience I have had this year - staff completely incompetent. The manager is also the security guard, avoid at all costs, its not even that nice an environment.
I did a team dinner here which was a very disappointing experience- food toke over an hour to arrive and when we finally got it it was stone cold
Rude and sloppy service - overall a very disappointing experience
This reastaurant is a great place for any lovie dovie's wanting to have a nice way to celebrate. The welcoming is spot on. However, the service could be faster and more excellent meeting its given standards.
We had the amazing food and served by very friendly staff in busy Thomas's restaurant.
Only negative was the toilet that was a little unclean.
Wie immer Essen vom Feinsten, top Personal. Sehr zu Empfehlen!!
Really lovely space and excellent food. They also have nice veggie options, and the service is spot on. Will definitely be returning.
It was so cold inside that we need to put on our clothes. Scones were great but not the lobster
I had scones and tea.
clean and good serve.
A beautiful restaurant with exquisite food
The gentleman who greeted my partner and I & wished me a happy Birthday was incredible! We have never been greeted by such a lovely, warm man. (Sorry I did not get your name!). The food was great too!
Had booked in advance and were put upstairs on our own. We were left for 20 mins before someone arrived despite a lot of waving
I love the food selection and the afternoon tea is superb. I always find weird the order the afternoon tea comes. Every time is different. As well there is just enough water for 1 cup of tea and I had to ask for more hot water few times.
Great restaurant and always a calm quiet space to have an uninterrupted lunch.
The staff were very nice - but the service was slow.
My food was cold (eggs) and overall I don't think they had enough people working there at 8am when it opens.
The cake s was delicious and the atmosphere was lovely. I have reservation and the waiter take me to the upstairs seat by windows. The views wasn't good and the sun was in my eyes. When I finished , my friend and I separate to paid the bill. The waiter calculate the wrong amount and overcharged. The Waiter attitude was very bad and didn't feel sorry. Finally, we told the manerge to refund our money. I feel they shouldn't ask the server change!
Fish was over cooked and dry, French fries were undercooked (I know how possible!), I sent them back. They recooked the same batch which then tasted like cardboard and they still charged us for them even though they arrived well after our main course was finished. The cherries on the pistachio cake are from a can and very sour.
Friendly waiters but very slow service. They served our starters at the same time as the main course.
Delicious lunch menu in an elegant environment. A rare quiet place to meet with friends on Regents Street. Stunning flowers and cakes.
Had a wonderful time at Thomas's for afternoon tea! I called ahead to say that we were celebrating a birthday and the staff did everything they could to make it extra special. Will definitely come again!
One of the best afternoon tea in town, very elegant with an amazing food level