Thomas's

4.5
icon/ic_reviewCreated with Sketch.
262 reviews
icon/ic_price_rangeCreated with Sketch.
£26 to £40
icon/ic_cuisineCreated with Sketch.
British

Top tags:

Afternoon Tea
Afternoon Coffee
Discover Thomas's, a dining experience from Burberry. Named after our founder Thomas Burberry, the new café can be found within our 121 Regent Street flagship in London. Serving an all-day menu of British classics, from breakfast to afternoon tea through to champagne and oysters, Thomas's menu is based on the finest seasonal produce from small farmers and artisan suppliers across Britain.
What 262 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.4
service
4.5
ambience
4.2
value
Noise · Quiet
88% of people would recommend it to a friend
Sort by
Filters
VL
London
1 review
Dined on 17 January 2020
Overall4food4service5ambience4

Very nice place and food, just a bit surprised that the service charge is 13%.

e
London
1 review
Dined on 5 January 2020
Overall5food5service5ambience5

you must try this when in London!!!!!
best food i had last week, went there 2 times ;)

DI
Washington DC
28 reviews
Dined on 1 January 2020
Overall5food5service4ambience5

Started out with absolutely wonderful service then after dessert she disappeared. The food was delicious I had eggs Benedict. My daughter had the mushroom toast and she loved it. My reagents fizz was also good.

OT
London
36 reviews
Dined on 30 December 2019
Overall2food2service1ambience4

We visited Thomas' for the first time on Monday and there were several things that didn't go right. Firstly, I had to get up and walk to the staff on various occasions to ask for things like tea refill and water. Secondly, we waited a very long time for our cakes to arrive (we ordered afternoon tea for three people). The staffs seemed inexperienced and it really showed. When the food was brought to our table our server did not introduce any of the cakes or sandwiches. We felt neglected and although the staffs were not rude they didn't appear professional as they kept on hanging around by the bar and we certainly felt that we had to hunt them for service. All in all it wasn't a good experience and it was also my sister's birthday, which was noted by the chap who welcomed us at the entrance but if wasn't followed through upstairs at the restaurant.

DN
Vancouver
4 reviews
Dined on 30 December 2019
Overall5food5service5ambience5

What a delightful spot to get away from the shopping crowds.

LM
London
18 reviews
Dined on 28 December 2019
Overall5food4service4ambience4

Good for a quick snack whilst shopping.

Suggest they do a house Welsh Rarebit.

P
New York Area
2 reviews
Dined on 13 December 2019
Overall5food5service5ambience4

My friend and I visited for breakfast. Excellent food and service outstanding. Our waiter went out of the way to meet our requests. The Christmas decorations were rather understated but this didn’t detract from our dining experience. The menu was varied & had excellent choices to suit all appetites and palates. I wouldn’t hesitate to recommend.

SB
London
5 reviews
Dined on 12 December 2019
Overall4food4service4ambience4

I love everything about this place, the ambience, service, interior, light and the food - everything is delicious.

NC
London
1 review
Dined on 26 November 2019
Overall4food4service4ambience5

Lovely venue and location.
Really tasty coffee and breakfast - and easily adapted to cater for vegan options.
Nice place to come alone and work as some buzz but not too loud or to meet with clients / friends.

JL
London
1 review
Dined on 22 November 2019
Overall5food5service5ambience5

Fantastic brunch. Lovely attentive service. Fryer had broke but staff were honest and made suggestions for alternatives. Lovely lunch.

OT
1 review
Dined on 19 November 2019
Overall5food5service5ambience5

Pretty nice, really like this cozy placr

OT
Chicago
5 reviews
Dined on 29 October 2019
Overall5food5service5ambience5

Very relaxing lunch stayed there over 2 hrs no rushing superb food and great friendly service

OT
Munich
2 reviews
Dined on 26 October 2019
Overall4food4service5ambience3

Very friendly, fast and helpful staff. The food was great and it was worth the price but the ambiance could be improved (maybe with music) because it is really quiet in the restaurant. It has a beautiful location but they could use pillows on the chairs. To summarize we had a great breakfast and there are only small things that could be improved.

AS
1 review
Dined on 24 October 2019
Overall1food5service1ambience5

I was really looking forward to my visit, however I was very dissapointed at the lack of. Service provided , firstly we were not greeted as we entered and having never visited before, I didn’t know there was seating upstairs and had to flag someone down for assistance. Then when our waiter came to our table he asked us which language he would like to address us in and I said English was fine, then when I asked him about the sandwich selection for afternoon tea, I made him aware it would only be vegetarian and fish that would be suitable options, he said to us basically in a nut shell that afternoon tea would not be suitable for us as there aren’t that many options, I said can we not just double up on an veg or fish options you have he said that was fine, I shouldn’t have had to make that suggestion, and I could have decided at that moment to walk out seeing as though I was made to feel there would be nothing suitable for me there. Then my friend said do you serve anything ‘halal’ he said oh no we don’t, and that he himself ate halal meet but didn’t see the big deal with just eating chicken anyway, now even though I wasn’t Personally offended by this I was actually quite annoyed because his personal opinions on my faith and what I choose to consume are not relevant and he is there to cater to my needs and pallet. I am very suprised that with the amount of Arab clientele you receive that Muslim people would be made to feel inadequate. I think this is something that staff need training on, everyone’s level of faith differs if I was a more orthodox Muslim I could have made a serious complaint.

r
Brighton
15 reviews
Dined on 22 October 2019
Overall4food4service4ambience3

Attentive service and an easy menu, only spoilt my the noise level of chairs scraping across the floor. Surely something could be applied to them so they don't make such a cacophony.

OT
London
11 reviews
Dined on 17 October 2019
Overall5food5service5ambience5

As always...Excellent!

OT
London
4 reviews
Dined on 15 October 2019
Overall5food5service5ambience5

Loved the sweet potato falafel

MY
London
1 review
Dined on 13 October 2019
Overall5food4service5ambience5

The service is really good, amazing value for afternoon tea.

OT
New York Area
5 reviews
Dined on 10 October 2019
Overall5food5service5ambience5

Great service and attention to client is a priority. Definitely when I am back to London I will Cosme back to Thomas Café. We have a English Tea Afternoon and it was beyond expected.

J
London
1 review
Dined on 24 September 2019
Overall4food3service5ambience4

The staff was very friendly and attentive. I enjoyed my time there and would like to visit soon again.

AW
Miami
9 reviews
Dined on 21 September 2019
Overall1food1service5ambience2

Oh dear, we had the duck and it was cold, so was the mashed potato and vegetables - it was so awful we had to send it back - the poor server felt awful for us. In the end they didn’t charge us and gave me a lovely birthday cake - we’ll be back for coffee and cake, but not for a meal

GS
London
15 reviews
Dined on 20 September 2019
Overall5food5service5ambience5

A gorgeous, elegant dining-room above the more rustic cafe, bathed in light from large windows.
A good menu from British ingredients included a large, hearty Chicken Salad and generous grilled half lobster.
Delicious sourdough bread was served lightly toasted and service was highly professional and welcoming.

OT
London
12 reviews
Dined on 17 September 2019
Overall5food5service5ambience5

Excellent as always!

s
London
1 review
Dined on 5 September 2019
Overall4food4service4ambience4

Booked a table through OpenTable but they didn't have my reservation on their system, luckily they squeezed me in

OT
New York Area
3 reviews
Dined on 31 August 2019
Overall5food5service5ambience5

Incredible!

OT
London
1 review
Dined on 20 August 2019
Overall5food5service5ambience5

Exellent experience with quality food

SD
1 review
Dined on 20 August 2019
Overall1food4service1ambience4

Despite not being full for lunch the maitre d'was unable to seat us upstairs.

OT
London
1 review
Dined on 13 August 2019
Overall4food4service5ambience3

ロブスター美味しかったです!

Report
J
London
1 review
Dined on 7 August 2019
Overall4food3service4ambience3

Good food and service for lunch in London. Tasty but not too much for me. Salmon is fresh not to my expectations.

j
London
84 reviews
Dined on 4 August 2019
Overall5food5service5ambience5

Great cafe for a break from shopping on Regent Street or Bond Street. The staff are unusually knowledgeable about the teas and the selection of cakes is excellent!

EJ
1 review
Dined on 2 August 2019
Overall2food2service2ambience4

We went for afternoon tea for a graduation celebration only to be told they’d run out or afternoon tea. I had spoken to someone there earlier in the day to confirm our reservation, but after we had been seated and waiting 15 minutes for service we were told AT was sold out, but that we could have something from the cake trolley and crumpets as a substitution. This was an inadequate suggestion.
Very disappointed

j
London
84 reviews
Dined on 2 August 2019
Overall5food5service5ambience5

Great place to recuperate from a day shopping on Bond Street. Delicious iced latte with almond milk! The quail eggs with celery salt were the perfect savoury snack and there’s also a great selection of cakes.

OT
1 review
Dined on 28 July 2019
Overall5food4service5ambience5

It’s great.

OT
London
1 review
Dined on 22 July 2019
Overall5food5service5ambience4

Peaceful, professional and a truly lovely meal

OT
1 review
Dined on 18 July 2019
Overall5food5service5ambience5

I'm truly impressed by the kindness of the staffs, and the scone of Afternoon is very good. Excellent!! I really appreciate it.

S
London
1 review
Dined on 15 July 2019
Overall5food4service5ambience5

As always good service - good food and excellent team looking after us - thank you.

M
New York Area
2 reviews
Dined on 14 July 2019
Overall5food5service5ambience4

Came to Thomas’ for their afternoon tea but they were out by the time they took our order. They had 4 left and the two tables next to us who ordered before us took all 4. Our amazing waiter (whose name I wish I had got) helped us still get that afternoon tea experience. He suggested some cakes and traditional scones and crumpets. He did not try to up-sell us on food we did not need. He was super attentive and kind. Would love to go back for the actual tea experience.

KC
Los Angeles
6 reviews
Dined on 14 July 2019
Overall5food5service5ambience5

It was terrific!

T
Los Angeles
1 review
Dined on 12 July 2019
Overall3food3service2ambience4

Food was ok. Had to ask for water and for our water. Nice venue though.

LM
London
18 reviews
Dined on 22 June 2019
Overall5food5service5ambience4

Just off Regent Street. Limited menu. Ideal for a light lunch etc. Ideal to spend around an hour at Thomas's over a meal.

Only one bathroom was available on the First Floor.