Ting Restaurant, Shangri-La At The Shard

4.4
2133 reviews
£26 to £40
Contemporary British
TīNG, named after the Chinese word for ‘living room’, is the collective name for the restaurant and lounge on level 35. Situated 128 metres above ground level, the vibrant space will showcase sweeping 360-degree views across the capital.

TĪNG Restaurant is open for breakfast, lunch and dinner, and presents a modern British menu, whilst incorporating some of Shangri-La’s signature Asian dishes. The dishes are cooked using locally-sourced ingredients, and served within a contemporary setting of Chinoiserie design.

Shangri-La Cares; our safety programme entails a range of enhanced protocols and measures in addition to our already rigorous hygiene and safety standards. Designed to ensure our colleagues work in a safe environment with peace of mind and that our guests can confidently enjoy the moments that matter most while in our care.
avatar copy

Private Dining

Book your next event with us

View details

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 2133 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
food
4.5
service
4.5
ambience
3.9
value
Noise · Moderate
86% of people would recommend it to a friend
Sort by
Filters
GB
GeeBo
London
1 review
Dined on 3 November 2020
Overall2food1service4ambience4

Such a beautiful restaurant. Cocktails were lovely (although very expensive). Food was awful! I’m so upset by this because so many people have recommended it & the bill was silly money. Our waitress however was so lovely & she saved the evening for us.

AM
AdeelaM
London
5 reviews
Dined on 3 November 2020
Overall5food4service5ambience5

We had the best waitress Jennifer what a fantastic table host

N
Nina
1 review
Dined on 2 November 2020
Overall2food4service2ambience5

There was nothing special about our visit other than the view.

We booked this restaurant for a birthday treat for a family member. There was a Huge lack of effort from the staff considering they were informed not only in the booking online, but again confirmed in the call 48 hours prior that it was a special birthday treat and we were told a complimentary birthday decorated dessert would be provided. On arrival, the downstairs restaurant greeter was absent so we had to wait in a windy entrance with a newborn for over 5 minutes, we were taken to a table and then left alone. The staff did not explain the menus, advise on foods or allergies or make any effort with the celebratory person, not even a ‘happy birthday’. We ended up specifically asking for a birthday dessert to be decorated and was told additionally that food that we wanted they do not offer, to then see that item come out to other tables all evening l. Poor service & lack of effort.

Our 3 people late lunch cost almost £300 and were even charged for the birthday dessert which was not even decorated for the birthday girl (which we were told was complimentary on the confirmation call). We have experienced many restaurants on birthdays & this was the only one who ignores the person celebrating their birthday & makes no effort at all with the celebration. We understood they do not allow balloons or table decorations but this service & attention to the booking was POOR.

We have stayed at the hotel previously and had great service hence why we wanted to bring her for her special birthday but we were left disappointed and once parking at the restaurant had been paid we’d spent over £300 on a pretty poor meal for 3 people.
We did inform staff or our dissatisfaction and we really felt this put a damper on what was a very special moment but nothing was done to acknowledge it. Going to a basic restaurant would have made this day more special as the staff would have and do more make effort.

AP
AishaP
London
1 review
Dined on 1 November 2020
Overall5food5service5ambience5

The food was great & they had the best service. I really recommend going here.

RW
RobertW
1 review
Dined on 1 November 2020
Overall5food5service5ambience5

We had a lovely table next to a window, the chairs were a little uncomfortable but the whole experience was lovely

BO
BlessingO
London
1 review
Dined on 1 November 2020
Overall5food3service5ambience5

The restaurant had an amazing view, great ambience and staff were so welcoming and friendly! Potion size was good as well.

JM
vipJaymanM
London
1 review
Dined on 1 November 2020
Overall1food1service1ambience1

The food was horrific. Couldn't believe how bad it was, tasted dry, and stale. For the price it highly isn't worth it and would never recommend.

Thanks

OT
OpenTable Diner
London
1 review
Dined on 1 November 2020
Overall2food2service2ambience2

Not as good as it used to be

H
Hannah
London
2 reviews
Dined on 31 October 2020
Overall4food4service5ambience4

Lovely place for an occasion, the chicken is halal which is a bonus. Would recommend the chicken satay. Unfortunately I did request a window table but did not get one. But nevertheless our server was amazing and made the evening flawless.

OT
OpenTable Diner
London
4 reviews
Dined on 31 October 2020
Overall4food4service4ambience3

Altogether a good experience, although bill came up and was incorrect an over charge of £48 for desserts we did not have.

LW
LeonW
1 review
Dined on 31 October 2020
Overall3food5service3ambience2

Food was great - plenty to choose from.

Unless you’re sat directly by the window the views of the city are interrupted by other patrons and interior lights reflecting off the windows.

Considering each table has a limited time to dine, I feel the service should have been much quicker. There should have been more staff working however the staff we did have were very helpful and friendly. We only managed to get one round of drinks and there was no time to order desert. Never have I experienced this in a restaurant, especially not in a restaurant of this “magnitude”.

Some of the furniture looked dated and impractical for a sit down meal. For example, we were sat on what can only be described as a sofa, with a low coffee table to eat off of. Uncomfortable and out of place for a fine dining restaurant in my opinion.

All in all, I feel the Ting restaurant is confused with it’s identity. It’s torn between being fine dining and relaxed.

M
Matt
London
1 review
Dined on 30 October 2020
Overall5food5service4ambience5

Excellent food and atmosphere. Server got our bill wrong a few times but it was very busy and this is understandable when there's new processes and such to follow for covid-19! Would definitely return.

k
ktp2
London
22 reviews
Dined on 30 October 2020
Overall5food5service5ambience5

Excellent service, amazing setting and views. Quite pricey but not excessive. Lovely experience.

OT
OpenTable Diner
Norfolk
1 review
Dined on 29 October 2020
Overall5food5service5ambience5

It was my mums 70th birthday the staff couldn’t have been more happy to help we thoroughly enjoyed it

EB
ElishaB
1 review
Dined on 29 October 2020
Overall4food5service5ambience5

This is a lovely place to come for breakfast, the atmosphere is lovely and relaxing the waiters are very attentive and the decor is Devine. We had the buffet breakfast and There was something there for every food pallet from smoked salmon with Crème fraîche To a fruit bar and cereal bar With fresh pastries and endless flavours of jams and condiments, and not forgetting the fresh sausages and bacon and eggs. Such a lovely place to dine the only thing I would say is the price could be lowered a little bit on the buffet to make it more appealing to all audiences and the time you clear the buffet should be a bit later than 10:30.
Overall we were very pleased with our experience and would definitely return!

D
Daniela
London
1 review
Dined on 28 October 2020
Overall5food3service5ambience5

The view was fantastic.
We were early there and we still get in.

RB
RobertB
1 review
Dined on 28 October 2020
Overall5food5service5ambience5

Very pleased with our lunch and service received, however, I think the furnishings are dated. Carpeting edges are fraying; marble tables are stained. We moved from a timber table which was very “sticky” to the touch.

Staff were very polite and helpful.

K
Kev362y
London
13 reviews
Dined on 28 October 2020
Overall3food3service2ambience3

Poor breakfast experience. Scrambled eggs were nice, not enough and no toast. Would not recommend. The breakfast club along the street was much much nicer.

FJ
FrankJ
Las Vegas
1 review
Dined on 27 October 2020
Overall1food1service1ambience5

Food is very overpriced and taste mediocre. Service was terrible, impossible to get a drink and we seemed to be a big inconvenience for the waiter. View is amazing, but that the only thing positive.

OT
OpenTable Diner
1 review
Dined on 27 October 2020
Overall5food4service5ambience5

We were out celebrating our 2 year anniversary, the staff were incredibly welcoming, the views - breathtaking. Ken and Stephane did an amazing job looking after us, I will definitely be returning soon!

HG
vipHGHF
London
185 reviews
Dined on 27 October 2020
Overall2food2service2ambience3

The food from the Asian menu was nothing better than you would get at a local Asian restaurant, but was extremely overpriced at nearly £30 a main course. The starters I had from the non-Asian menu were both good. The puddings were beautifully presented. It was not as good a meal as one would expect from a 5 star hotel.

I had told the staff that it was my birthday so that we would hopefully get a table by the window (which turned out to be easy since the restaurant was pretty empty). I didn't expect anything extra, but it was apparent that no note had been made on the booking since I didn't even get wished a happy birthday. That kind of lack of attention to detail is unimpressive. I wouldn't go back - there are better restaurants in the Shard at Oblix, Aqua or Hutong.

K
Kanenson
London
2 reviews
Dined on 26 October 2020
Overall3food3service5ambience5

Some lovely dishes overall but poor vegetarion food

PS
PalomaS
1 review
Dined on 26 October 2020
Overall3food2service5ambience3

The service was exceptional and the view equally so. The food however was ordinary. My laksa looked like a laksa but tasted nothing like a laksa.

L
vipLaurenced
London
31 reviews
Dined on 26 October 2020
Overall5food4service4ambience4

We spent a fantastic lunch at the Ting. The staff was very welcoming and efficient, atmosphere relaxing and very good food!

KS
KatieS
London
1 review
Dined on 26 October 2020
Overall5food5service5ambience5

Outstanding service, beautiful ambiance and stunning views. Breakfast was delicious, great ingredients and beautiful presentation. We will be back.

OT
OpenTable Diner
London
1 review
Dined on 25 October 2020
Overall3food3service1ambience2

The service was very slow, the restaurant was very busy. Food was cold.

JS
JackS
1 review
Dined on 24 October 2020
Overall5food5service5ambience5

Ting Restaurant, Shangri-La At The Shard is the peak of fine dining, very sophisticated, classy and delivers views like no other. Service was perfectly attentive. Both the Asian and British dishes were world-class and generously sized. The live music by a pianist created an incredible ambience. A very special night to remember.

OT
OpenTable Diner
Birmingham
5 reviews
Dined on 24 October 2020
Overall5food5service5ambience5

Great experience and great service. Had a lovely table by the window with a fantastic view.

M
Merry
1 review
Dined on 24 October 2020
Overall5food5service5ambience5

The staff were amazing-so accommodating. Food was great as well.

P
Pink
London
1 review
Dined on 24 October 2020
Overall2food1service1ambience2

Probably one of the worst restaurants I’ve visited. I surprised my boyfriend for his birthday and the team did not even acknowledge this. The food was below average and the service was extremely poor. The only positive thing was that it was located in the shard. Please please please don’t waste your money at this place. If you do want to splash and out and have the shard experience then you’re better off choosing one of the other restaurants. Worst experience ever.

F
Farid
London
1 review
Dined on 24 October 2020
Overall5food5service5ambience5

Attentive staff, delicious food, amazing view. A Brilliant anniversary meal.

RM
RossM
London
1 review
Dined on 24 October 2020
Overall5food4service5ambience3

We came here for a Birthday family celebration and were initially disappointed by the fact that we were going to be charged £10 per slice of a cake we bought ourselves, followed by being seated in the afternoon dining lounge chairs for a dinner. Following this, the starters took nearly 1 hour to come out. By the time the mains arrived we only had 20 minutes left of our 2 hour reservation and had to skip on dessert as a result. Lastly, the restaurant ended up mixing up the mains with a totally different item on the menu to add to our frustration. However, despite all of this, I have to say, the restaurant did an exceptional job of resolving all these issues. Not only did they place us on a better table, but they also sincerely apologised and replaced our mains with no complaints. As an extra apology, they went on to remove the charge for the two mains and alongside removing the service charge (plus allowing us to cut our own cake for free). Overall, the food was very good and despite all the hiccups, we had a memorable experience at The Shard.

i
imcd
Manchester
1 review
Dined on 23 October 2020
Overall5food5service5ambience5

our server marie was extremely helpful and polite, made our experience very enjoyable

AK
vipAmiK
London
14 reviews