I booked an Afternoon Tea as a special day with my friend. The service was exceptional! The Staff were very attentive and kind with our dietary requests even though the restaurant was very busy. We would highly recommend the Ventana Grand Cafe to our friends and family, and we will return.
We enjoyed an amazing evening meal at the Ventana, so much so that we ate there again on our second night's stay at The Cumberland Hotel . The choice and variety of food was excellent, with so many choices! The helpings are quite generous, and all cooked perfectly. Varied wine menu, with the choice of carafe's for two on many wines, which was ideal for us . The restaurant was busy but the service was quick and friendly. Babon the Maitre D' was superb in organizing every little detail with a courteous smile, and made sure that everyone was happy. The bar is large, comfortable and friendly. All decorated in an Art Decco style. Great atmosphere, and a most enjoyable experience.
As always great food presented well in lovely surroundings
This was a chance find when I did a google search . After reading the reviews and the fact that it seemed to be a reasonable cost base I booked the table .... We were both impressed with the entrance , gave you an idea that it was going to be a smart venue ... We weren’t disappointed , shame their weren’t a few more people dining there but we were shown our table and first impressions were very good .... I had the Chicken Pie and my lovely lady had the Dorset lamb dish, Meals were hot and important to me came on a hot plate .. food was really very nice , the Bonus was the 2 for 1 main meal offer .... Really a lovely place you won’t be disappointed
Staff were unattenative and clumsy. Service was very slow and I had to send my first meal choice back as it was completely dried out and must have been reheated from a previous day. The second choice of meal was good.
Welcome a bit haphazard......no clear route from hotel to restaurant and no welcome, waited for a while for waiter to be free to welcome. Very loud 'thumpety thump' Muzak. Dark with strange blue lighting. All that said...the service was ok, the food was fine and the wine good.
Final price fine.....even better with a £20 discount for a reason I couldn't be certain of!
We came to celebrate our wedding 27/12/2017 @ 14:30, we looked at many venues and this looked the best and was booked as VIP with a table that we choose, the table wasn't available when we arrived at time booked and the service was painfully extremely slow and other customers was also complaining about the slow service. Was hoping to have enjoyed the experience but would have to advise others to think twice, looks amazing but the service was appalling.
We visited for lunch to celebrate my sons graduation ,really lovely service and atmosphere ,although I wish the Christmas decorations weren't up in early November ,apart from that great food, definitely good value for money.
great food,but no comeback on how food is. service good.
Again an excellent lunch with friends who were visiting for the first time. They were very impressed. The menu was imaginative and the food was very appetising and well presented.
Our dessert, chocolate and orange mousse was outstanding. Also the cheeseboard was greatly appreciated by the men.
The only negative was that a service charge was already on the bill when presented to us. We do not like this and are likely not to pay any service charge when this happens. Of course we would expect good service anyway!
All in all a great dining experience. THANK YOU
Another fantastic meal in the Ventana at The Cumberland Hotel. The food was amazing, the lemon and basil ice cream was intriguing and left me wanting more. The duck was cooked to perfection and the lamb dish that my husband had was the best lamb he had tasted. All of the staff were polite, courteous and knowledgeable about the dishes they were serving. Perfect ambiance for our anniversary meal. We will definitely be dining here again soon.
Fantastic in every way. Perfect setting, service, food and ambiance. Made to feel so welcome.
It was my friend's 65th birthday. The service was impeccable and the food was delicious.
Would recommend as one of the best places in Bournemouth for a cream tea.
Lovely food, very good service, had a really great lunch
Enjoyable and creative menu, food of good quality well presented and in a timely manner. The service was appropriately attentive without being overbearing. An enjoyable evening living up to expectations.
This is an excellent winter restaurant with excellent food and good service
This booking was for my mother's 90th birthday. She wanted something and somewhere special, but were extremely disappointed with both the venue and the food. They feel that they were overcharged and did not have a good experience. One starter was undercooked and served lukewarm - this was the first time my mother has ever sent food back. It is very disappointing that for such a special one-off occasion, they did not enjoy themselves.
Very very disappointed. Wasn't allowed to use hotel car park. Had to park two miles away. Chap on gate at rear of hotel rude and unhelpful. This was for my sons 21st and we had been looking forward to the experience. Food good but not value for money. Outside of hotel very dated.
Excellent service and food! A nice place to go for a special occasion, we had a lovely evening.
Very good meal and which was on offer as a bonus. Staff were friendly and helpful