Zizzi - Birmingham

3.6
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111 reviews
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£25 and under
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Italian
A part of the famous Mailbox shopping centre, Zizzi mailbox is in a unique and exciting location. The beautiful refurbishment of the Royal Mail's main sorting office has produced premier shopping destination in the heart of Birmingham. Taking this theme we have introduced a splash of mailbox colour into our scheme by painting our pizza oven a deep red. The restaurant is split into 2 main areas. Our raised floor area is great for large tables or parties with some funky light fittings to get into the party mood. The lower area towards the large window frontage, draws more on the canal and outdoor theme, with large floating cloud-like light fittings hanging lazily overhead. The walls are adorned with vintage mail sorting boxes and our artist Richard Sanderson has taken the themes of the area to produce a wall mural inspired by journeying canal boats meandering along the river.
What 111 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.7
food
3.3
service
3.4
ambience
3.6
value
Noise · Moderate
67% of people would recommend it to a friend
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D
Doingastubbsy
Manchester
1 review
Dined on 16 February 2020
Overall4food4service4ambience4

A really enjoyable early evening meal. Friendly staff. Lovely garlic bread.

CB
CharlieeB
Birmingham
1 review
Dined on 30 December 2019
Overall3food1service3ambience2

The starter- cheese, was lovely. The beef brisket was more like a bolognese which was not what was expected and the potatos with the chicken tasted like they were fried in lemon. The cocktails tasted like there was no alcohol and were watered down. Wouldn’t recommend.

OT
OpenTable Diner
London
1 review
Dined on 13 December 2019
Overall1food4service1ambience1

Hello,
I came to Zizzis yesterday evening with my work colleagues as our Christmas meal. I called beforehand and the woman I spoke to was very helpful & confirmed I could extend our booking from 8 to 12 people which I greatly appreciated.
When we got there the booking could not be found, causing me stress with everyone else - when in fact it was there all along and the person at the front didn’t look properly.
Once we were seated we were given our waiter for the evening who unfortunately was not helpful in any way at all.
- We ordered two portions of olives, only one appeared.
- My friend ordered a meat pizza and when he came and bought it to her she asked for some extra pizza sauce to which he replied with it’s got meat on it, is that the meat you eat? (She was Indian and it just came across quite insensitive)
- I don’t think he smiled once during the entire 2 hours we were there
- He refused to engage with us, or ask if the meals were okay
- Trying to ask for more drinks made us feel bad as it appeared to be a very tiresome task for him to do his job

Unfortunately I did not get his name as no one at Zizzis wore name badges last night. I was deeply disappointed in the service we had for our Christmas meal yesterday evening. I understand it was busy however it was a case of this one persons awful attitude that seemed to ruin our meal.

Please contact me via email on jeminie_patel05@hotmail.co.uk to discuss further.
Thanks
Jeminie

OT
OpenTable Diner
London
2 reviews
Dined on 19 October 2019
Overall1food2service1ambience3

Management had no idea how to greet guests dining at the restaurant, lack of engagement/disregarding whom ever he interacted with.

As a whole the restaurant seemed very understaffed (don’t take my word for it). However they all appeared overwhelmed (apart from 2/3), lack of training among the team.

Food was very very bland. We specifically asked for a Bruschetta without Parmesan, listed on the menu (therefore we knew to ask). It arrived with Parmesan TWICE! Eventually we were brought a Bruschetta with a tiny amount of Tomato & Dressing.

Made for a distressing date night 😂😂

Location is lovely, overlooking canal - looks great at night!

AS
AbbieS
Gloucestershire
1 review
Dined on 22 August 2019
Overall4food3service3ambience2

It was very noisy, and not a lot of waiting staff, my friend had a mushroom risotto which she didn’t eat, said was very bland and had no taste, nobody came to check if our meals were ok until they cleared the plates by that time it was too late, we weren’t offered any money back just if my friend would like anything else which she said no as we’d all finished.

SA
SallyA
Birmingham
1 review
Dined on 27 July 2019
Overall5food5service5ambience5

Lovely food with great and friendly service. Had lovely pre theatre meal. Made the night extra wonderful

CC
ChristineC
Birmingham
2 reviews
Dined on 12 May 2019
Overall4food4service3ambience5

Good food, not long to wait for food.
Easy to book a table for a pre concert meal.

AD
AntonyD
Warwickshire
3 reviews
Dined on 1 December 2018
Overall5food5service5ambience5

All good tonight..although the restaurant was really busy, we were sat down straight away, as I had reserved a table, drinks and food served quickly!!

OT
vipOpenTable Diner
London
5 reviews
Dined on 24 November 2018
Overall1food1service1ambience1

Booked on Opentable for 7 people. Turned up and they said they didn’t receive our booking and it was Open Tables issue. Terrible service as we were not offered any alternatives.

OT
OpenTable Diner
Derbyshire
3 reviews
Dined on 23 November 2018
Overall5food5service5ambience5

Missed our table as we were late but they very kindly still accommodated us even though it was Black Friday and crazy busy! Super quick service, fab food, lovely staff and great atmosphere.

SF
SophieF
Manchester
3 reviews
Dined on 3 November 2018
Overall5food5service5ambience5

Great birthday meal for a party of 7 and great gluten free options.

S
Sweepiecrocket
Birmingham
17 reviews
Dined on 8 February 2018
Overall4food3service4ambience4

Friends catch up meal out. My friend's meal of chicken & ham etc was excellent, my seafood risotto was tasty but rice a little overcooked for my taste which spoiled it a little. Starters were excellent (breads, & squid). Have eaten here before and not had a problem. This Zizzi is quite large and as such can be noisy when busy, and eating early rather than later you can have a few young children/babies in the restaurant which can add to the noise! Service was impeccable as always. I will be eating here again. I've also sent a note to the restaurant asking if it's possible to sway to the single use cardboard straws instead of the single use plastic ones :o)

JB
JohnB
Oxford
6 reviews
Dined on 18 November 2017
Overall3food3service4ambience4

My miso Frito was good but the risotto was the worst I have ever had. Slimy, over cooked, bland and stodgy. Everyone else said theirs was ok, not the best they had eaten. Spent £116 for 4 and didn’t think it was value for money. Won’t be returning

S
Suoergran
Norfolk
1 review
Dined on 14 October 2017
Overall2food4service2ambience3

We arrived and drinks were served promptly and order taken quickly. Our starter of bruscetta arrived after 20 minutes. The restaurant was busy at that time so not an issue. However an hour after our starter plates were cleared we were still waiting for our mains (simple pasta dishes). We caught our server's eye and she came across and told us our meals would be with us shortly. Having sat down at 6:40 our main meal finally arrived at 8:10. At my husband's instigation, we did receive a complimentary drink each. The restaurant had quietened down considerably by 7:15. No explanation was given as to why there had been such a long wait. Whilst the food was good and waitress polite, we were very disappointed as this was our first visit in many years to Birmingham.

OT
OpenTable Diner
Birmingham
7 reviews
Dined on 2 September 2017
Overall4food4service3ambience3

Nice food .. not amazing. Service was a bit slow and it wasn’t too busy.

RP
RafaelPato
Birmingham
2 reviews
Dined on 25 August 2017
Overall5food5service5ambience5

Amazing service

OT
OpenTable Diner
Birmingham
1 review
Dined on 23 August 2017
Overall5food5service4ambience4

It was a good venue for good food and good company. Tiramisu was lovely

JJ
JonJ
Birmingham
5 reviews
Dined on 12 August 2017
Overall5food5service5ambience5

My fiancee and I ate in the Mailbox Birmingham branch as a Sat night date night before going to the local bars. Was a perfect intro to the evening, the food was good and reasonably priced. The service was efficient with friendly staff. The atmosphere was good with several parties going on. An all round good dining experience, would recommend to friends and will come back.

k
karu1402
Birmingham
3 reviews
Dined on 2 July 2017
Overall5food5service5ambience5

My first time at a Zizzi didn't disappoint! Great atmosphere, really nice decor and a good position at the Mailbox.

Really tasty food, friendly staff and a good menu. I'll be returning!

RR
RRene
London
2 reviews
Dined on 2 July 2017
Overall1food2service1ambience2

1) at restaurant no reservation received from Open Table
2) waiting one hour for the order to be delivered! We left. They apologised and paid the starter but jeopardise our anniversary!

L
Loki
Birmingham
20 reviews
Dined on 1 July 2017
Overall4food4service4ambience3

Get together with a group of friends. Nice location in the Mailbox by the canal side so good for al fresco dining if the weather allows! Plenty of menu choices for one of our party who is vegetarian. Nice, buzzy atmosphere but not too noisy, so you could still hold a conversation. Service was efficient, food was tasty and we all had a lovely experience. Have been here several times before and will return again.

L
Lilylen
Los Angeles
2 reviews
Dined on 9 June 2017
Overall4food4service5ambience5

LOVED this restaurant! Great atmosphere, exceptional service, amazing food. We have already told our friends to check it out next time they are in PCB. We had wine, steak, and cheesecake, all of which were fantastic. We can't wait to get back!

OT
OpenTable Diner
Birmingham
1 review
Dined on 3 June 2017
Overall5food5service5ambience5

We booked the theatre for a xmas prezzi and stopped over. The restaurant was recommended by trip advisor and they weren't wrong. Absolutely beautiful meal. We will definitely go again

OT
OpenTable Diner
Birmingham
1 review
Dined on 12 May 2017
Overall4food4service3ambience4

Friendly service, nice venue, enjoyed the food. Decent portion sizes for both pizza and pasta.

OT
OpenTable Diner
Birmingham
1 review
Dined on 10 May 2017
Overall4food5service5ambience5

Great pasta!!!!

Report
L
Loki
Birmingham
20 reviews
Dined on 13 April 2017
Overall4food4service5ambience4

Another good meal at Zizzi. Good food, good company and excellent service.

ME
McEat
Birmingham
20 reviews
Dined on 3 December 2016
Overall5food5service4ambience5

As always, Zizzi was a lovely experience. Great Christmas Menu, great service - even at a very busy time and the food is just awesome. This is a regular Christmas venue for us and we will definitely be returning.

Thanks again..

OT
OpenTable Diner
Birmingham
2 reviews
Dined on 29 October 2016
Overall2food2service2ambience2

Service not the best. Ordered desert but was not impressed very stodgy so ordered a replacement which took another 20 mins to arrive by this time thoroughly bored.....

T
Tookey
Brighton
5 reviews
Dined on 15 October 2016
Overall4food5service4ambience4

This was a great restaurant for everyone's tastes. The waiters were very friendly and though slow to take our order everything else was very smooth. It was very noisy but my 9 month old daughter managed to sleep through it all. Delicious pizzas.

OT
OpenTable Diner
London
1 review
Dined on 13 August 2016
Overall3food2service4ambience4

Hi not enough vegetarian or fish Pizzas Hi not enough vegetarian or fish Pizzas

GL
GrahamL
Birmingham
1 review
Dined on 9 July 2016
Overall3food4service4ambience3

The food was very good, the waiting staff were friendly and polite. The place itself, however. has no soft furnishings to absorb the noise of diners, so it was noisy. Although I would be happy to eat there again if that was the choice of another, I personally found it too noisy and probably would choose elsewhere.

I would not book via OpenTableagain. The booking did not get to the restaurant. It was only by chance that I telephoned the restaurant two days before to check the booking and I found they had no knowledge of it. Fortunately, they were able to book us in when we wanted.

L
Loki
Birmingham
20 reviews
Dined on 13 May 2016
Overall4food4service5ambience4

Went here for a catch up with a friend. We hadn't seen each other in a while so were chatting away and took ages to choose our food but the staff were very patient with us. Food was good, wine was affordable for a city centre venue. Service was excellent, efficient but not obtrusive. have dined here before and will return again in the future.

OT
OpenTable Diner
Birmingham
1 review
Dined on 4 May 2016
Overall5food5service5ambience5

I'll keep this nice and brief: we had a leaving party for a good friend who is moving to the USA, and we decided to have it at Zizzi. The staff were fantastic - we were not the easiest of groups [what with allergens etc - but also because we were probably not the quietest of groups] but they were brilliant. Particular 'shout out' to the brilliant Portuguese waiter who really made the night for us - not least because our friend who is moving to the USA is also Portuguese!

I'd absolutely recommend this place to anyone.

OT
OpenTable Diner
Birmingham
4 reviews
Dined on 4 March 2016
Overall4food5service5ambience4

Our food and service was really good, we were a table of 7, and a bit cramped in the corner.

OT
OpenTable Diner
London
3 reviews
Dined on 14 November 2015
Overall4food4service4ambience4

This is the second time I have booked Zizzi's in the Mailbox for a Ladies Lunch. A group of us visit Birmingham for a Girls weekend every November and this has become our favourite spot for Lunch. The staff were really friendly and helpful and the service was very good. Everybody enjoyed their meals. I had the ravioli with spinach and goats cheese....it was delicious!

j
jamesaj
Hertfordshire
3 reviews
Dined on 26 September 2015
Overall2food3service2ambience2

The restaurant were unable to find my booking when we arrived, they did eventually squeeze us into a tiny spot. The food took a while to come and was ok.

L
Loki
Birmingham
20 reviews
Dined on 23 September 2015
Overall4food4service5ambience3

Had a lovely meal here. Was a Wednesday evening so quiet at first but soon filled up and had a buzzy atmosphere. The 'bucket of bread' to start with turned out to be six small pieces of bread on a board which was enough but a bit overpriced we felt for the amount you got. We both had pasta main courses which were tasty and well cooked. Service was brilliant, the waiter brought over extras without having to be asked, e.g. balsamic vinegar to go with the olive oil, parmesan cheese for the mains and even extra napkins. Overall a pleasant experience and we will return.

L
Laura92
Birmingham
1 review
Dined on 19 September 2015
Overall1food1service1ambience1

As I arrived in Birmingham I booked a table at zizzi for 6pm.
As we got there we got told that there was no booking and the restaurant was fully booked
I think that is awful as we then couldn't have tea anywhere else as we were due to go watch a show at 8pm
So thanks for poor organisation we didn't have a nice experience

j
jonboy
Warwickshire
3 reviews
Dined on 24 May 2015
Overall2food4service1ambience3

Drink order was taken then the waitress left shift over so it too a while for them to arrive. The food order was taken again after quite a long wait only to be told there was no sea bass so had to have chicken. A 20 minute wait and still no sweet had me asking for the bill. The food was good but due to small staffing levels they were to busy which spoilt the evening.

A
Allen
London
37 reviews
Dined on 14 May 2015
Overall2food2service2ambience2

nice restaurant and average food with pleasant service.

FAQs

Zizzi - Birmingham is rated 3.6 stars by 111 OpenTable diners.

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